Taj Inner Circle — Cheating its consumers / members

Address:

Mumbai City, Maharashtra

I'm a member of Taj Epicure Gold card. For many of my usage I did not get the credit of the points. I had to call up or send them e-mails to credit the points even though the membership number is mentioned on the bills. Worst is for 2 months I was corresponding with them for my points during my stay at Taj Madikeri & Taj Bekal. I Spent Rs. 27, 000 & Rs. 29, 000 & got only half the points. Many of their staff persons mentioned that the points credited are correct. I wrote in the mail also that against Rs. 27, 000 spent 12.5% points i should get but getting around less than 50% points. Then when once I wrote a strong mail that will put up on all social media that Taj inner circle is fleecing / cheating their members, then they mentioned that there was a computer glitch & we credited only 50% of the points. How can many of their staff personels make such a big mistake??? From last 1 month I'm asking them how this thing can happen, they are not answering.