Talwalkars Fitness Solution — talwalkars gym closed at mira road, still awaiting refund or call from employees for an update

Address:

401107

I had taken a 1 year membership at the mira road branch of the talwalkar's gym which i had taken in the month of aug'19. However the gym was closed by dec'19, the reason given was that some maintenance work was happening and gym will be opened by the 2nd week of jan2020. I later found out that some dues were not paid by talwalkars gym to the builder and the police had shut it down after receiving a complaint. I was assured by the manager of the gym that the gym will be opened by 15th of feb 2020. However looks like the gym has been permanently shut down.

My payment details are given below. The membership was taken during a promotional price provided by the gym for existing members. I would like to get my money back if there are no plans to open the gym. The primary reason to go with a branded name in the industry was to avoid all such hassles however talwalkars is managed very poorly and has absolutely not reached out to the customers to build confidence. The leadership of this organisation should be sacked and a case of cheating should be filed. This has impacted a lot of gym goers. The worst part was despite all this happening in the background, i was being asked to go for a personal trainer for which i would have to shell another 30k+ for a 6 month period. Very unprofessional and i would be vary of anybody trying to join any of their gym branches and would not recommend talwalkars to anybody. Don't burn your hard earned money on such unprofessional people. I would like to receive a refund asap.

Date: 31-jul-2019
Payment id: 7866962
Payment # p19-20/915
Payment mode: growfitter