Talwalkars Fitness Solution Complaints & Reviews

My name is Bhakti bagwe. Me and my friend Nirmiti Patil had joined Talwalkars Goregaon west on 21st February 2020. We gave the full fess (₹7600/-) to Mr. Kiran. And he didn’t even give us the receipt. So we don’t know whether the money is gotten into the right hands. As we just went for 20 days and then the gym was shut down because of covid. They didn’t bother us to give online tutorials or anything that wound compensate our membership. So after the government’s notice regarding gym opening, we went in December 2020 asking for the extension of our membership. The watchman said that the gym is under renovation and we kept on going and this answer was given till January 2020. So we went again on 6th February 2021, and luckily the gym was reopened and we met the staff and they said that the gym was permanently closed. They didn’t even inform us about the gym closure. As a customer we have rights to be informed earlier. After lock down instead of opening gym and instead of informing members, they simply sold gym to some other company. We lost our 7 months money which was a hefty amount. And as we our college students we cannot afford to see our money wasted without even using the resources. We want our refund. I am writing again because you people marked as resolved. If not resolved I will go legally on the national consumer forum website again.

Hi,

I joined talwalkars gym in ranchi Jharkhand along with my 2 friends. Took a complete one 6 month membership by paying rs. 7000/- each

However since sep 1 until now the gym is closed. They put up a notice saying the gym is under maintenance. However there is no maintenance going on and today when i went to check even the notice has been removed and they are not even receiving calls.

This is a complete case of fraud and i would like my membership fee refunded as i did not utilize the membership even for 5 months.

Please help.

यह बताते हुए बहोत खेद हो रहा हे की तलवलकर जैसी ब्रांड के जिम में बहोत सारी कमी/परेशानिया हे।

आपके जिम में नए क्लाइंट के लिए सिस्टम होना चाहिए, नए क्लाइंट का कार्ड बनके उसके मुताबिक ट्रेनर गाइड करेगा, क्लाइंट प्रॉपरली एक्सरसाइज कर रहा हे या नहीं उसपे ट्रेनर का ध्यान होना चाहिए, मगर यहा तो ऐसी कोई सिस्टम हे ही नहीं, क्लाइंट बेचारा अपने हिसाब से एक्सरसाइज करता हे, सही करे या गलत ये उसके नसीब पे निर्भर करता हे, मेरे कार्ड में लिखावट भी इतनी गन्दी हे की समज में नहीं आता हे की क्या लिखा हे।
मेरा कार्ड बनके तीन महीने हो गए हे मगर वोही कार्ड अभी तक कंटिन्यू हे, कार्ड में बदलाव कब करना हे? क्या क्या बदलाव करना हे? ये सब देखने की जिम्मेदारी मैनेजमेंट की हे मगर यहाँ पे मैनेजमेंट की तो धज्जिया उडी हुई हे। मैनेजर का ही ठिकाना नहीं हे तो मैनेजमेंट कैसे प्रॉपर रहेगा? न मैनेजर को कुछ पड़ी हे न ट्रेनर्स को, भगवान् भरोसे चल रहा हे ये जिम।

१) जिम के ट्रेनर्स अपने आप को मालिक समझते हे। तीन चार ट्रेनर को छोड़ के बाकि सब के सब गुमान में रहते हे जैसे की ये जिम उसके बाप का हे। ट्रेनर का वर्तन ऐसा होना चाहिए की ज्यादा से ज्यादा नए लोग जुड़े इस जिम में। मगर ये लोग तो अभिमान से भरे हे और क्लाइंट को गिनते भी नहीं हे। क्लाइंट को पता भी नहीं चलता हे की कोन ट्रेनर हे और कोन क्लाइंट ? ट्रेनर्स एक जगह पे इकठ्ठा होके हसी मजाक करते रहते हे। साफ़ सफाई वाली औरत के साथ दादर पे जमावड़ा करके क्लाइंट को परेशानी हो ऐसे जोर जोर से हसी मजाक करके आवाज करते हे और फिजूल में टाइम बर्बाद करते हे।
जिम में इतने सारे ट्रेनर रख से कोई फायदा नहीं हे, जिम का रूपया बर्बाद हो रहा हे। इतने सारे ट्रेनर हे तो किसी भी क्लाइंट को परेशानी नहीं होनी चाहिए, ट्रेनर की नजर क्लाइंट पे होनी चाहिए, किसी क्लाइंट को कुछ भी जरुरत हे तो ट्रेनर को पता चल जाना चाहिए मगर यहाँ का हाल तो ये हे की ट्रेनर होते ही नहीं हे यहा पे।
लोअर बॉडी / कार्डिओ वाले सेक्शन में जब क्लाइंट को जरुरत होती हे तब क्लाइंट को ट्रेनर को ढूंढने जाना पड़ता हे, अपर बॉडी / वेट लिफ्टिंग वाले सेक्शन में भी ट्रेनर्स सिर्फ पर्सनल ट्रेनिंग वाले क्लाइंट पे ही फोकस करते हे। जब जहा जरुरत होती हे तब ट्रेनर्स दीखते ही नहीं हे। दादर पे यातो पेंट्री में यातो रिसेप्शन पे बैठे रहते हे।
२) जिम की मैनेजर का व्यक्तित्व जाजरमान और शरीर सुडोल/चुस्त दुरस्त होना चाहिए, मगर उनमे ये दोनों उपलब्धिया नहीं हे, उनका का रवैया भी ठीक नहीं हे। उटपटांग कपडे पहन के बैठी रहती हे।जिम में क्या चल रहा हे उसे पता ही नहीं हे यातो पता होते हुए भी उसे कुछ पड़ी नहीं हे।
३) काफी सारे क्लाइंट भी ऐसे हे की वो भी इस जिम को अपनी जागीर समझते हे, जोर जोर से हसी मजाक करना, कही पर भी उटपटांग स्थिति में बैठे रहना, इक्कठा होके टाइम वेस्ट करना, इस वजह से एक ही समय पे जरुरत से ज्यादा क्लाइंट इक्कठा हो जाते हे जिस से काफी सारी कठिनाइया होती हे, मगर मैनेजर को या ट्रेनर को ये सब नहीं दीखता हे, उन्हें ये सब परेशानियों को नियंत्रण करना चाहिए ताकि क्लाइंट्स को तकलीफ न झेलनी पड़े। मगर किसीको कुछ पड़ी नहीं हे। सबको सिर्फ सेलेरी से मतलब हे, किसीको भी अपने कर्तव्य का पालन नहीं करना हे, " भाड़ में जाये जनता - अपना काम बनता " वाली स्थिति हे यहा पे।

४) ऑडियो सिस्टम में गाना बजाने में भी ट्रेनर्स की मनमानी चलती हे, उनको सिर्फ अपनी पसंद के गाने बजाने हे, यातो अपने चहिते क्लाइंट के मोबाइल से गाना बजाना हे, फिर वो गाना दुसरो को कितना सिरदर्द देता हे उसकी किसीको पड़ी नहीं हे, एक ही प्रकार के गाने बजते रहते हे, रिपीट गाने बजते रहते हे, मैनेजर को इतना तो ज्ञान होना चाहिए की जिम में किस प्रकार के संगीत बजने चाहिए? कैसे कैसे लोगो को नियुक्त किया हे तलवलकर में?
५) रिसेप्टनिस्ट का भी अनुभव ख़राब ही रहा। वो हमेशा व्यस्त होती थी मगर जिम के काम के लिए उसके पास वक़्त ही नहीं होता हे, भगवान जाने किस काम में व्यस्त होती थी? रिसेप्टनिस्ट को मेने फीस पेइड की उसके १० - १५ दिन तक मुझे रसीद नहीं मिली, रोज पूछने पर वो बोलती थी के मुझे पता नहीं हे, ऑटो बार लोक के लिए मेरे फिंगर प्रिंट भी नहीं लिए थे, कितने दिनों तक मुझे किसी और की राह देखनी पड़ती थी फिंगर लोक खोलने के लिए, कोई पुराना क्लाइंट खोलता था उसके साथ मुझे घुसना पड़ता था, यातो अंदर का बटन दबाके गलत तरीके से मुझे अंदर भेजती थी,

अंदर जाके जब कोई भी ट्रेनर होता नहीं था तो में वापस रिशेपनिस्ट के पास आके बोलता था की अंदर कोई नहीं हे, मुझे कौन गाइड करेगा? वो बोलती थी आप अंदर जाओ में इंटरकॉम से बोलके भेजती हू, अंदर जाके देखता हु तो कोई नहीं आया हे तो में वापस रिशेपनिस्ट को जाके बोलता हु और वो वापस वोही प्रक्रिया दोहराती थी तब जाके कोई ट्रेनर आता था,
कोई भी ट्रेनर पांच मिनिट से ज्यादा एक जगह पे टिकता नहीं हे

मेरे जोइनिंग के हप्ते दस दिन तक ये ही सिलसिला चलता रहा, तब मेने मैनेजर को कम्प्लेन की थी, उस दिन मैनेजर ने ट्रेनर को ऊपर से निचे बुलवाया था, दो चार दिन बाद वापस वोही सिलसिला चालू हो गया था, में खुद ही ट्रेनर को ढूंढ ने जाता था, उसे निचे लेके आता था, मैनेजर का रुतबा ही नहीं हे, कोई ट्रेनर उसके नियंत्रण में ही नहीं हे।

कुल मिलाके ट्रेनर्स ( तीन चार ट्रेनर के अलावा ) और मैनेजर जिम में सिर्फ टाइम पास करने आते हे। किसीको भी अपने कर्तव्य का अहसास नहीं हे। जिम के मालिक का रूपया बर्बाद हो रहा हे और नाम भी खराब हो रहा हे।

I had taken yearly membership (by paying Rs.18000) of Talwalkars Beleghata branch in the month of November 15th, 2019. Further, due to COVID-19 the gym was closed from March 13 th. Now as per the new guidelines the gym has been opened in the my state from August 2020. However, when I tried calling them or e-mailing there was no response from them and it was mostly out of service. Today I visited the complex where the gym is located. It was completely shut down, nobody was there, on further research i came to know that it is now permanently closed. No refund has been provided.. no renewal has been done. No prior notice was given. I should be receiving a total refund of 12750 rupees.

Myself sudeep kumar worked as sales manager in kakinada talwalkars since 2013 to 2020 till lockdown opened.since 2019 october i didnt recieve my salary.no response from roaming manager.no response for the messages and mails kept to prasanth talwalkars sir.

I’m Dr.Rasika Hattewar, I had joined your Ajni branch of Nagpur from 1st March. I paid 12000 Rs for 8 (6+2) months and 32000 rs for level 2 personal trainer for 3 months. I could do the gym for 1 month. In March end I found out that I’m pregnant and I can’t continue the functional training. Also there is no yoga facility at this gym. So I asked them whether I can extend my membership as I’m pregnant and I will continue it next year after my delivery.Initially they said it is possible but now they are denying.
I have a valid health issue. I have all the documents. Please I request you to either grant me extension for my membership or refund remaining amount of money.

I have paid fees for Gym membership for the term March 2020 to March 2021 for their Kalwa branch the Gym without any intimation has closed the shutters and left the premises there was no formal communication.
I have been trying to get some information but was unable to get through them. Finally as a last resort I have to complaint.

Misbehavior of trainer and his wife with clients. Then told to his husband (Trainer) do not allow any ladies client for personal training...and both are behaving irrelevant comments in gym....

My mother enrolled in the gym and paid annual fees for membership and personal trainer too which sums up around Rs.100000 . But with the beginning of covid situation in June 2020, they never opened it and not did ever reverted to any of the phone calls or mails. And now even the gym has been permanently closed. It's not only me, they have cheated lot of money from people like us and there employees too.

My name is Bhakti bagwe. Me and my friend Nirmiti Patil had joined Talwalkars Goregaon west on 21st February 2020. We gave the full fess (₹7600/-) to Mr. Kiran. And he didn’t even give us the receipt. So we don’t know whether the money is gotten into the right hands. As we just went for 20 days and then the gym was shut down because of covid. They didn’t bother us to give online tutorials or anything that wound compensate our membership. So after the government’s notice regarding gym opening, we went in December 2020 asking for the extension of our membership. The watchman said that the gym is under renovation and we kept on going and this answer was given till January 2020. So we went again on 6th February 2021, and luckily the gym
Was opened and we met the staff and they said that the gym was permanently closed. They didn’t even inform us about the gym closure. As a customer we have rights to be informed earlier. After lock down instead of opening gym and instead of informing members, they simply sold gym to some other company. We lost our 7 months money which was a hefty amount. And as we our college students we cannot afford to see our money wasted without even using the resources. We want our refund.

Hello my name is Bhakti Bagwe. Me and my friend Nirmiti Patil had joined talwalkars Goregaon west branch on 21st feb 2020. We had paid 7 Months full fees (₹7600/- each) to Mr kiran. And he didn’t even give us the receipt. So we are not sure whether our money was used in a right way? But unfortunately lockdown happened. After the gyms were opened in December 2020 we went there to ask about the refunding or extension of our Membership, so they said the gym is under renovation. And we kept on going and this happened till January 2021. We went on 6th feb 2021 and the staff said the gym is permanently closed. They didn’t even inform us about the closure as we have rights as a costumer. After lock down instead of opening gym and instead of informing members, they simply sold gym to some other company. We lost our 7 months money which was a hefty amount. And as we are college students we don’t earn and cannot afford to see our money get wasted. We want our refund back.

Was working with Talwalkars gym from last 10yrs but from September 2019 till February 2020 have not received salary Inspite of informing to upper management.

We paid amount Rs.17720 on Feb 28th, 2021 through phone pe to a Trainer (Arun) (Talwalkars Gym, Kakinada) for (1 month Personal training & 3 month membership) we didn't receive bill yet, and also we have a doubt that paid amount is correct or that trainer cheated us with wrong figure

PT only given 13 days during the month of March, 2021 & April month no PT training given, does PT training only for alternate days?? It's a cheating, After this issue raised PT trainer call us & told he will pay one month PT by his own, why he has to pay for us?? we need proper explanation or I will post it on social also move on to other sources, we just need proper explanation, we are lower middle class family it's very hurting

Candidate:
A.Ramani
Kakinada
Contact- [protected]

I have paid for membership; personal training; nutrition; massage at Kalyan West Branch Khadakpada in Mumbai. There’s no way to contact the gym manager and the gym is completely shut. Kindly get me access to the gym or refund against the same as the entire membership haven’t been used.

This is to inform that i was in mira road gym talwakar and paid the yearly fees for the same and gone gym for one and a half month and gym was closed due to rental issue and was that the money will be refunded but still not refunded
Pls refund my money

Thanks pankaj sharma
[protected]

I paid fees for 2 whole years but gym is now permanently closed I want refund

As most of the gyms have opened up with all safety precautions we were under the impression that Talwalkars would be resuming the normal operations however there is no such update and neither have they responded on refunding the amount that was paid for availing its services.
I had joined it last year during Feb 2020 and had registered myself for duration of 6 months and had paid the complete amount of Rs.15000/-
I started the gym at Mumbai at Juhu on 18th Feb 2020 and had just availed the services until 13th March 2020 only and post this lockdown was imposed due to covid. Since then the gym is closed and no intimation has been given to the customer as when it will open and there is no information about the refund. If the gym is not opening up then the money should be refunded at the earliest as the gym services were unused.
Please let me know if you need any more details.

I had paid 6 MONTH full fees. Membership activated from[protected] and was suppose to be active till Oct 2020. Due to Covid situation lock down started from March 2020. After lock down instead of opening gym and instead of informing members, they simply sold gym to some other company. I lost my 6 months money which was hefty amount. They didn't even bother to discuss situation with members.

Respected sir/madam
I am Atin Ambure from Solapur. I used to go to gym at talwalkars fitness centre. But after completion of lockdown they haven't opened gym nor they have given any intimation of when they will start or refunding of the money. Now it will be around a year they have not given any intimation regarding the opening to any of its customers.
Kindly take strict action against this and do allow them to refund the money as it would be helpful for us to utilise the money for other purposes. Thank you

I had paid 1 year full fees for entire annual package. Membership activated from[protected] and was suppose to be active till Oct 2020. Due to Covid situation lock down started from March 2020. After lock down instead of opening gym and instead of informing members, they simply sold gym to some other company. I lost my 6 months money which was hefty amount. They didn't even bother to discuss situation with members. They even sold contact details to new gym. How can they sell data of contact numbers? I want my refund of 6 months.

Their no email Ids are working too
[protected]@talwalkars.net, [protected]@talwalkars.net, [protected]@talwalkars.net