Tamil Matrimony — Complaint Regarding message not sent to the any profile.

Address:

Advocate, High Court, Madurai

NOTICE
[protected]
I have joined Gold pack in our concert on 18.5.2021, at the time of joining your staff miss.Lakshmi has given promise that 40 contact numbers, 30 SMS, 90 days validity and unlimited Messages, chats, hereafter i could not access my profile 2 days due to my password was locked she released and create new password after 2 days back on joining date,
In the meantime i was accessed ie some messages sent to other searching profile, messages not sent and instantly shows a message that you coulnot send message beyond the 150 weekly. Immediately i came to bring this grievance to Above staff Lakshmi but she has no response till now next today i called that staff and cutt my calls, subsequently i called customer care, where in staff Miss Sneha could not understand and didn't connect with your General manager or MD of TM.she also no proper Response, Tamilmatrimony has earned Good will in this society till now, i have more trust on your concern, now i had so regretted for your irresponsible by the above staffs, this is not beauty to the customer .
What ever you may impose your conditions before joining, but your staff should have informed, but shid didn't disclose your conditions,
Therefore this is purely violation of Conditions and Deficiency of Service to the myself,
I request you please be activated my profile for sending messages to other profiles within 7 days, Otherwise will face appropriate Legal proceeding through your concern.
By,
R.RAVIKUMAR, M.Com.M.L.
Advocate,
High Court, Madurai
Gmail I'd :[protected]@gmail.com