Tamil Nadu Electricity Board [TNEB] — Amount debited from bank but not credited in electricity bill[protected]

Address:

32, 2nd street, New secretariat colony , Chennai

I have paid electricity bill through debit card on 02/09/2020 amount Rs.800 vide electricity account number[protected].
I received a message through sms from bank that 800 debited towards EB payment. But to my surprise I received a call from EB that the amount was not paid.
I had checked the history of EB payment it doesnot show the payment.
We have approached our TNEB branch kellys regarding this issue. So far we have not received any reply from them.
Bank people comfirms that the amount is successfully credited to TNEB account.
Syndicate bank has given the statement as a proof of debit to TNEB.
Kindly see that the amount is credited to my account at the earliest.