Tamil Nadu Electricity Board [TNEB] Complaints & Reviews

Sirs, i have paid rs. 890.00 towards my october 2017 bill on 10.10.2017 via cub online netbanking. Amount deducted from my cub a/c on 10.10.2017 itself. E-receipt from tneb is not yet received / generated. Amount paid also not returned to my cub a/c till date as per the authorized cub authorities. Kindly take necessary actions pl. Sirs, i have paid rs. 890.00 towards my october 2017 bill on 10.10.2017 via cub online netbanking. Amount deducted from my cub a/c on 10.10.2017 itself. E-receipt from tneb is not yet received / generated. Amount paid also not returned to my cub a/c till date as per the authorized cub authorities. Kindly take necessary actions pl.

Hi,

This is vandana and i'm writing this message on behalf of our building electric supply problem.
From last 3-4 years we are having issues related t electric failure and specially out of 3 phase only 1 phase have circuit fault and because of whichj we are having lots of problem.

We have lodged n numbers of complaints from this number: [protected]
And the address is 21/41 bhasyakaralu st kondithope park chennai-600079.

But still no proper response from the team. So i'm drafting this mail. Please revert with a valid solution

Dear sir,

I'm srinivasan from vellore, my eb service no.[protected]. 3-phase connection. For the past two days there is power problem ie. Two phase completely not working, i complaint regarding this issue in my local customer service [ complaint no. 502563]. I called many times customer service, our area eb office and also i tired the concerned person who gonna repair service that area, but he is not response to my problem. Till now 2+ days, there is no water (Motor), light & fans, we are more suffering without eb power.

This problem occur once in a month or after raining. Please take necessary action to my problem and also the person who is not give importance to the complaint for more than 1 day.

Dear sir,
I am from nagercoil. House eb no :[protected] (Old no : h11 / 145). Name : sophia annie joy.
Last 2 months no one from eb dept come to my house to take reading. Last time i checked in online for the bill payment, it mentioned as rs 610/- and i payed through online.
Today i checked in online and it shows rs 1220/- and i surprised how they mentioned this amount with out taking reading. I went to nagercoil, vadasery eb office and asked the reading details. They are unable to give me the reading details and they said no one in my house during that time. I told 24 hours i am in my house only. Then they said pay this next month they will deduct. With out knowing the reading how can i pay & how can they deduct from my next bill payment?
Last date for bill payment is 15th of this month. Hence i kindly request you
To provide me the correct bill amount as per the actual consumption.
Your early action is appreciated

Dear sir,

I raised general complaints in our eb official website but their totally disabled online facility against my eb service number in after complaint register. What we do in that case.

Our online service not working against my service number in coimbatore region[protected]. Kindly check and update our electricity server.
Our local ae said that server side issue. We are not responsible so kindly revert me.

Email id - [protected]@gmail.com
Mob - [protected]

Regards
Veeramanikandan

Dear sir,

Service number : [[protected]]

Today i have made tneb payment through indian overseas bank and got debited of rs.11386, but in tneb webite it shows transaction got failed. I made payment through indian overseas bank payment gateway kindly find the payment details chennai at tnebnet[protected] on[protected]: reference number tneb[protected][protected]@675989. Kindly provide solution... Before due date...

Hi sir,

We are new to this building, previous customer used heavy machinery so they changed to high voltage consumption now they vacated, currently we are using this building for only stock point purpose only, but nowadays we are receiving high eb bill charges we have already raise the request for this issue but there is no response, so i kindly request you to take the immediate action and do the needful. And please find the below details.

Consume no :[protected]

Consumer name : muthavalli howdia mathersha

Consumer address : 6-1-138 cumbum main road uthamapalayam, tamil nadu, india

We are residing in karur, thozhilpettai, tamilnadu. This area is industrial estate. Our electricity board office is in puliyur. Just 2kms far away from our home.

Issue:

We are facing severe power cuts. We face power cut daily particularly our area only. Often power comes and goes every 15 minutes repeatedly. It happens only in our area. If there is little rain in the evening, they will cut power instantly and comes at 5 in the morning. Its happening all the time.

If we call them, they attend. If we say "we call from thozhilpettai", they cut the call immediately. We have printing business. Once power goes, we have to reset the things for next 30 minutes. They people cut the power often. We face very difficulties.

Kindly do helpful. Hope electricity board head office will do needful.

I have paid on line payment of through oriental bank of commerce thanjavur electrical charges due on 09.10.2017 rs. 2902 my tneb connection number[protected] trichy region and distribution point is thanjavur. But today i have received sms from tangedco that my payment is still pending and i have to pay the dues kindly look into the matter and rectify the error on my online payment which i have already made with tneb

Sir,
I am residing in indira gandhi nagar, second street, aminjikarai, chennai - 29. I like to inform you that few days back there was power loss in our whole street. On complaining to tn eb, mmda arumbakkam board, they have temporarily given connection from our street junction box to another street junction box. The electrical cable has been connected to each other to required length which has been layout before the houses. It's very danger to human life.
Few weeks ago, same people worked on road and digged the road for work but after finishing the work they have not properly layed the road which creates many hurdles to vehicle goers day to day.
In this regard, i am requesting you to please rectify the problem at the earliest before any abnormal incident occurs. Precautions are better before any big incidents occurs to small kids. Keeping in the mind of safety of people and kids, this complaint is forwarded for better result.
Thanking you for taking appropriate action towards the subject.

The maximum power we received from the transformer is only 120- 180... It decreases when load increases some times 100voltage of power. Frequent failure of transformer.. No electricity for many nights.. Not maintaining it well... If we ask their the eb line man scolding us and they can't do anything... Please solve this... Address: venkateswara nagar, pakkam, thiruvallur district, pin - 602024

Double payment –request for refund –[protected]

The cc ccharges for the above connection was assessed on 23.05.2017 to be rs.2638/- and the due date was 12.08.2017. I paid an amount of 2668 on that day morning. As it was not updated till night i paid the amount again for the second time. Both were paid through hdfc bank netbanking.

But later i found that the bank has debited both the payments from my account and says that it was credited to tanfedco.

I lodged the online complaint in the web self service portal as following:
Complaint id [protected] dated 1.08.2017 status “ to be processed”
Complaint id [protected] dated 23.08.2017 status “ to be processed”
Complaint id [protected] dated 16.09.2017 status “ to be processed”

I enclose herewith the copy of the bank statement for your perusal and request you to kindly do the needful and get refund of the amount at your earliest.

I am from cuddalore. The digital meter in shop got damaged an i had complained about it many a times still they are not working on it. We had shut down our shop long back due to some financial problem. So there is no way we using the power in the shop. Butill we are forced to pay the amount equals to the amount we paid last month but this month we are not using any power at all as the shop is shutted down. They are telling that they don't have digital meter stock so they can't replace it now. Its been a month

My consumer no [protected]. My mail id [protected]@yahoo.co.in. My user id for bill payment is gurukrishna74 and password is poorani26. For the past two months i am not able to pay and also not able to see the bill history etc. Kindly rectify the same or delete my user id and password so that i can create new one and continue online payment. Or let me know how solve this problem. Iam having three more user id and password which are also not working.

The login website
https://www.tnebnet.org/awp/login
Is very slow and misbehaving.
Even a single transaction is not possible.

http://tneb.tnebnet.org/newlt/menu3.html
This page is not working at all.

It is not allowing me to select an account and make a payment. Before a transaction is complete, the site is timed out.
Sometimes, all the data is lost

Power cut for more than 2 n half hours in midnight in our area (Rajaji street, ambethkar nagar, poonamallee) but no action was taken till 4 hours... We people struggled for more than 3 hours and we r very much irritated, till now v didn't get any response from our tneb poonamallee office... We have contacted so many times but still now we didn't get any response... Why there is so much irresponsible in our office... What to v do now or whom shall we contact now...??? We need an immediate response...

My customer number is[protected] and i have paid bill of rs.2308 vide transaction number [protected] and receipt number pgdcan 1071405 on 09/09/17, where as you sent a message and email stating my payment rolled back and to pay the bill amount to avoid disconnection. I have paid again on 11/09/17 vide transaction number [protected] but the amount which i have paid on 09/09/17 is not returned. Please do the needful, as it is going to be one month. Reply soon.

Power cut for more than 2 n half hours in midnight in our area but no action was taken till 4 hours... We people struggled for more than 3 hours and we r very much irritated, till now v didn't get any response from our tneb villupuram office... We have contacted so many times but still now we didn't get any response... Why there is so much irresponsible in our office... What to v do now or whom shall we contact now...??? We need an immediate response...

From
V. G. Ramesh
32, ayyappa nagar first main road
Virugambakkam
Chennai 600092

Dear madam / sir,
A couple of weeks back, a private contractor had arranged a jcb to dig pit to construct storm water drain, unfortunately the jcb had pulled out the underground cable, but luckily the cable had not been damaged. Due to the jcb's force the material holding the cable gave way and now is dangling dangerously. Meanwhile while filling up the concrete mix i had arranged to lay a 2" pvc pipe under the concrete mix so that this cable can be inserted through it and fixed to the post properly. Kindly depute your technician to fix the same at the earliest as rain season is going to set in. Complained four days back, till now there is no action. Thanks

Am residing in anna pillai street sowcarpet, whenever rain comes normally power will shutdown, if we call to service to attending, mostly they will not attend the call. If we attend the call they will not come and attend the issues. A. E is also will not attend the call at night, we are the struggler. Some one should take knowledge to higher authority to solve the problem.