| Address: Krishnagiri, Tamil Nadu |
Dear sir,
For the past few months I've been paying my EB bills thro' TNEB website - online payment service(https://www.tnebnet.org/awp/). There were no issues at all. However, after restructuring TNEB, some change happened in their website, which is causing hell a lot of problem.
After a delay of 1 month (i.e. approx. 3 months from the last term) the meter reading was taken during last week (2nd wk of Dec'11) for us. We were asked to pay within 20 days of time. Yesterday & today, when I tried to pay the current term bill payment, surprisingly I could not see bill payment option at all. Moreover in the 'Bill status', I could view only service connection detail of our house in Virudhunagar, but service connection of my house where I reside in Hosur is not found at all. In fact, I registered for both, and used to pay bills for both.
Changes done in the online payment site is so horrible, for examble, you can not view by a specific service number at all.
Hope the concerned officials would look into this & resolve the issue.
Regards
G.Ilango
Aug 13, 2020
Complaint marked as Resolved
52/7, FRIENDS COMPLEX, MANNADY STREET, CHENNAI - 600001.
TODAY ON 24TH OCT 2012, I LAUNCH COMPLAINT BY CALLING 133555 FOR POWER AT 1.30 PM AND THE COMPLAINT NO. IS [protected] & [protected]. I HAVE EVEN CALLED MANNADY AE [protected], [protected] NEARLY 25 TIMES BUT HE NEVER ATTANTED MY CALL AND I EVEN CALLED AD [protected] I WAS SHOCKED WITH HIS REPLY THAT ITS NONE OF HIS BUSINESS AND HE TOLD ME TO KEEP TRYING AE TILL HE PICK CALL.
THESE IS NOT THE FIRST TIME PROBLEM AND I AM FACING THIS PROBLEM ALMOST DAILY.
WHEN EVER I CALLED AT 155333 FOR MY COMPLAINT STATUS EVERY TIME THEY SAY ITS UNDER PROCESS.
PLEASE LOOK INTO THE MATTER SERIOUSLY AND DO REPLY TO ME AT [protected].