Tamil Nadu Electricity Board [TNEB] Complaints & Reviews

During Jul'08, I had been to the E.B office of Chitlappakkam, Chennai -64 to make the payment of the current month's electricity bill. When I went there, the officials said that the Meter Readings were not updated in their Databases. Hence, they asked me to handover the EB Reading Card and the Money (INR 472) so that they can credit into my account as the last date of payment was nearing. I did the same and I approached the EB office ore than thrice to collect my EB Reading Card. But, the person to whom I had handed over the Card and the Money wasn't there all the time. So, collected a fresh Reading Card from them and came back.

3 months later, the person to whom I had handed over the money visited my house and said that there is a due of INR 472. I refused to give him the money as I had already handed over the money some time earlier. This time, when I had been to the EB office for November Bill payment, the same person said that he paid the due of INR 472 on my behalf just keep me off from the Penalty. But, I refused to give him money again.

I have a question to the Tamilnadu Electricity Board. "Have you employed such persons who can make the payment from their pockets when the public (Common Man) has not paide the bill on date?"

Thanks
Balamurugan Muthukrishnan

we are residing in PALLIKARANAI CHENNAI-600 100.
when we approached the EB office at MEDAVAKAM to pay the electricity bill, they are not accepting it. The reason given by them is that the bill is not updated in the computer. To update the bill we had to stand for more than 4 hours in the queue, even then they did not updated the bill. Hence we are unable to pay the bill even today 10-DEC-2008.
Is it necessary for a consumer...

We are residants of Lambert Nagar, Virugumbakkam, Chennai -92. There is no power supply since 7 PM yeseterday night till now.
This has affected our daily routines such as now water supply, etc. and the roads are logged fully with water and without light it is very difficult to commute by vehicle and by walk in this area.

We now the current situation. Please switch ON the power supply for 2-3 hours today, so that, atleast we pump in some water for our use, which is a basic necessity.

Seeking your kind favor in this regard

I am A.Ganesh Kumar residing at 2/10A, 7th Street, Kanniamman nagar, Vanagaram, Chennai-600095. For the past 6 months, the EB meter reading (of some other person meter) is being entered wrongly into the server.
When I go for payment of the EB bill, the person in the counter claims that the reading in the card and the server is not matching and I need to pay the previous months amount. This issue has been brought to the notice of the EB department in Madhuravoil and the same mistake is happening repeatedly.

Dear Sir/Madam,
Sub: - Bad and irresponsible service given to customer.
I have been living in the above address for the past 1 year and found that not once the electricity department was responsible enough to solve or notice the issue that our apartment was facing.
There are four meters for each apartment and a common meter for the water pumping motor. As soon as I started living in the apartment I noticed that our meter and the common water pump meter was not working and raised a complaint to change them to new one. I waited for more than 3 months ad still didn’t get any proper response from the EB department. They were passing time by either stating that my complaint is still in process or the meter will be changed next week. But then that week never came. Giving the EB department another chance I wrote another complaint to change the meter and after 2 months they changed the meter and it was only for my individual house and not for the common water pump meter. When I asked about it the EB department started to beat around the bushes by not giving proper reply and instead they were passing it to other person. Added to that the person who comes to take the reading doesn’t care to guide us what to do to resolve this issue instead he says us to pay minimum of Rs.600/= for the common water pump motor. I’m sure that it doesn’t cost that much since only three o[censored]s live in the apartment and we turn ON the motor only twice a day for 1 hour.
Later they changed the meter for the common water pump. But that meter was also not working and when we tried to explain it to the department and the person who notes the meter reading he says to raise another complaint to change the meter and asks to pay Rs.600/= again.
This is the mistake repeatedly done from the EB department and they are supposed to rectify it, but I’m paying the cost for their mistakes. I’m really unhappy with the irresponsible act of the people working in the department and not even bothering at least to guide the public if they are in need of any guidance.
I’m writing this complaint not only it happened to me but also to most of the neighbors in my locality and I’m not afraid to say that the neighbors doesn’t complain this issue because the EB department in out locality doesn’t work efficiently or promptly if any complaints are raised against them.
Please consider this as not only my complaint but also a humble request to look into this issue that’s happening in our locality.

Prakash M
No.5, Shobha Nagar,
Ambattur.
(Tenant)

The meter provided at our rented-residence, is not working for the past 9 months.I have given written complaints 9 months ago.

And every 2 months, a TNEB lady writes down the average meter reading.

Last month end 28th Aug08' I was very much fed up and went to the TNEB office in Ambattur. Only then I came to know about a complaint notebook, and I made a entry. And I was informed a telephone no. and contact person for the complaint..also stating that I will get the issue solved within a day & ask me to call them if nobody showed up.

It was 4 pm, next day and still no one...so I made a call and asked for the person(as stated above)..

There was a harsh response...

You made the complaint yesterday only, wait for some more time...


And today is 15th sep, still no response..

What should I do...now.

I'm residing on Vandikaaran street, Maduvankarai, Guindy. Here power is shutdown for 3 hours, i.e. from 10 to 12 in the morning and 6-7 in the evening, whereas in the Alwarpet area (near park sheraton hotel), power is not shutdown even for 1 hour. Why this disparity? When they shut down for 3 hours in Alandur Municipality, why not they do it everywhere equally. When I called the TNEB offices, I was informed that they get pressure from the higher authorities and also from Ministry level. When I also pay tax why my children should suffer during study hours i.e. 6-7. I put a request to so many people. No response. I request the concerned authorities to look into it and at least change the timings of power shutdown, so that children's study doesn't get disturbed.

Hi,
I am the resident of 3, Ashtabujam first lane, choolai, chennai -112. For our house, the EB connection is given from opposite house by the wire given by us. We asked for permanent solution since this problem is related to cable fault laid by TNEB for the last 6 months. Today they came and asked us Rs.3000/- for changing the cable and for labour work. They didn't give bill for this also. Please suggest me whom to send my complaint. Do we have to pay for this repair or EB should take care?

Regards
Srinivasan

there was power shutdown in my area very frequently and they give some line connection temporiarly (mainly during sundays ) during night hours.though they give such connections they get the wire needed from the residenciers itself, but one night when i called the eb to give such connection where the connections have been already given to our neighbours they asked me to provide wire since no one was there in my home to get the wire i requested the eb person to get the needed wire for which i would pay but the eb person said me that they will not help me untill i get the wire by myself even they cut my call while i was speaking . i feel they were so irresponsible to get a lady helped in such bad situation.

There is power cut in my residence every alternative day in mid night for last two months and power is not restored in two to three hour when made complaint the department people says they do not have sufficient man power to attend the problem so they can not help it if power is not restored even in two to three hour.My address is R-50 Anna Nagar, 15 th street, Chennai-40...

Iam R. Subbaiah Manoharan, M.Com., D.H.E., D.A.P., Plot No:14, Door No:2, Gandhi Nagar, Selaiyur P.O., Madambakkam Panchayat, Chennai- 600 073
Reg: Disconnection of my three phase Residential
Line 256.722.269, on 26.08.2003 by the tamilnadu electricity board.
till now they are not accepting their fault.
I have just applied using the right to information act, 2005 by which i think i could get justice...

Dear sir,

we are staying in pozhichalur, pereri Amman Koil Street, here the main line wire is in a dangerous possition, anytime it ll cut and affect to the people.
already we complaint (oral) to the service man and the officer of this pammal branch, but no response from them & still they didnt take any action against for this problem.
let us give proper feedback and take action for this...

thanking you

I have bought a second hand flat and i am trying to do the name transfer there is no proper answer from the concerned employee. Also they are looking for name transfer from Corporation. I dont really understand what is the need to have corporation. I have my sale deed and will that not enough.....

Iam R. Subbaiah Manoharan, M.Com., D.H.E., D.A.P., Plot No:14, Door No:2, Gandhi Nagar, Selaiyur P.O., Madambakkam Panchayat, Chennai- 600 073
Reg: Disconnection of my three phase Residential
Line 256.722.269, on 26.08.2003 by the tamilnadu electricity board.
they have disconnected based on c.c.average which they have calculated illegally the value of which was taken...

Dear sir/madam,

I N.V. Jaganathan, residing at 3/319, 1st floor, 13th street koratur chennai 80. This is regarding the EB person wrote down wrong advance meter reading number which has not come yet and mentioned to pay advance amount and disconnected for nonpayment this happening second time mentioning the same meter reading and to pay minimum amount.

Please kindly let me what action can be taken. it is totally...