Tamil Nadu Electricity Board [TNEB] — cc arrear charges for defective meter scenario - refund request - reg.

Address: 641666

This is srinivasan, sharing my grievance in regard with the eb bill generated for the month of aug & oct 2018.
Tired of the explanations from eb staffs, which are really unfair and with no other go situation, mailing to you.

Even my online complaint registered for the same in tangedco site remains in "in process" status.
[ complaint id [protected]]

The issue in brief as follows for service consumer no[protected]New service active from june 2017)
During august 2018 billing time, the eb meter found to be defective, hence it was billed flat 390 units account to rs.800 as charges, explanation given was as per the rules for defective meter averaging procedure. With no other go, bill has been paid and the new meter has been fixed with immediate effect.

Shock came in oct 2018 bill, for eb consumption of 52 units, cc arrears billed for rs. 2320. Again the eb office staffs given explanation as this is in continuation of defective meter charges.

For the defective meter scenario, why rs.800 + rs.2320 has been billed. Seriously felt clueless.
Kindly look into our issue, for one meter failure scenario, why we are punished with rs.3210 bill, when average monthly consumption is only