Tamil Nadu Electricity Board [TNEB] — Complaint created on https://ccms.tangedco.org/tangedco-public/ not responded

I've filed a complaint on https://ccms.tangedco.org/tangedco-public/faces/users/dashboard.xhtml on 1st Aug. But no one is responding in the offical TNEB website.

Consumer Number : [protected]
Name : Prabhakaran R
URL : https://ccms.tangedco.org/tangedco-public/faces/users/dashboard.xhtml
Complaint No. : 561861
Complaint :
My house was locked on 30th July so the unit was entered as my old bill units which is 510 units. But my current bill unit is only 417. Please do the needful to change the units. Current units photo is attached.