Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

Today[23.09.2020] i had booked a ticket from chennai to karaikudi on 26 sep 2020 (20:30; ultradeluxe). Amount rs. 1415 was debited from my bank account, but no ticket has been booked. No confirmation mail or message has been received, so i request you to kindly provide the refund.
Ref no : igajlqorx9
Paid through sbi netbanking.

Regards,
Archana. D

Hi sir/madam,

On 21/09/2020, i tried to book 3 tickets from karaikudi to chennai in setc. Amount rs.1415 has been debited from my account but ticket was not booked.
Please resolve this complaint and refund the amount as soon as possible.

Tnstc username: dhanasaro.
Tnstc reference number: ob14573839

Fyi: i paid through google pay, i got successful transaction message in google pay but booking failed.

Upi transaction id:[protected]
To: bd. [protected]@icici

Thanks,
Dhana lakshmi s

Hi, on 17th sep i tried to book ticket from nagercoil to chennai, i selected the upi payment system (Note i scanned the qr code for transfer). My money got detected but booking was not completed. So i got suspecious and checked my google pay, it shows bdeducation (Bd. [protected]@icici) instead of tnstc id. And i cant find any reporting portal in tnstc website. I used below details for registration. Mail : kalvin. [protected]@gmail.com mob:[protected]. Please help me.

I'm surya. Right now i'm now travelling from mannargudi to chennai on bus number 332ud. Ultra deluxe. I've reserved the ticket. Every seat in the bus was full. They take 9 extra passengers into the bus and they all sitting and lying on the way and placed their luggage under my seat and everyone else. I can't even turn my leg and relax. What is use of strictly following the protocol for covid19. I'm going to the house of two month twin babies and 3 older grand parents. I want to go their without getting affected. But right now i highly doubt that.

Myself and my wife has booked a s. E. T. C classic bus departing at 6a. M on[protected] from cmbt. But the driver and conductor are refusing to take the bus even by 7 a. M. When asked about it, they said they are instructed not to start the bus and told to enquire about this to their superior. When asked to him at 6.55a. M, he did not respond properly and behaved very rudely and irrespectively. They also treat the conductors very badly. The superior is saying that we can allow the bus only if the seats are filled, and the bus cannot be taken for just one person. When i told him that, we booked the bus by 6a. M only because we have to reach on time and it's urgent. He didn't even respond me thereafter. He was also not wearing mask during covid-19 situation. Finally the bus was taken by 7.05 a. M. This is atrocious behavior and the passengers should not be treated this way. I look forward that this issue has been noted and appropriate actions to be taken.
Thank you.

Sir,
I belong to a village called kumarapalayam, tirupur district. For our village and 5 more nearby villages, there was only one bus route i. E. 15b operated by tnstc from tirupur old bus stand. During the lock down period, this was also stopped.
While all other bus routes have been start functioning since 01.09.2020, our (Only) bus route 15b has not yet been operated in these 6 villages.
Hence, the passengers of the all these villages are finding it very difficult without any bus services. Therefore, i request you to kindly consider the situation and arrange to resume the 15b bus route again as before the lock down implemented. Thanking you.

Bus was reaching guindy in the morning by 7:50 but the college timing was 8.. Iit was more difficult to go.. So please make consider this

18e (Broadway to ramapuram) is the only bus for arasa maram ramapuram to guindy and back. There is a lot of srm university and srm easwari students and teachers needs to travel from guindy to ramapuram, but since there is no regular 18e bus, all the students suffers a lot to reach to the college everyday. By the time it usually comes to ramapuram or leaves ramapuram there will be no passengers and all the seats will be empty. The college timing is 8.00am to 4.00 pm. So it would really helpful if bus arrives by 7.30 am in guindy (Usually by 7.50) and 4.00 pm at arasa maram ramapuram on way back to guindy (Usually by 7.50). Please take this into account. Students suffer a lot because of no regular bus. Usually the bus is always empty, if it is in peak hours atleast we would be helped. Please take some action and try to provide service as per our requirements. Our humble request and hope you will clear this issue as soon as possible. Thanks in advance. We expect regular buses.

I booked a ticket from attur to chennai on march. Travelling date is 14th april 2020. Due to lockdown govt cancelled all the buses. But the refund amount not processed. I tried helpline number mutiple times but there is no proper response as well.

This issue comes in secure, this is some on public. This location is udhayendhiram from vaniyambadi at turn location near nagalamman kovil, our complaint made as unnecessary construction were build at the state highway road. Road has been short pls measure the road breadth and check this. I complaint has detect due to accident has met oftenly. Pls take an action of this issue. So clear this issue and do the needful for our public.

We booked 6 tickets from mysore to trichy on 20th march 2020. Till this day refund was not provided.

1. I booked three seats to mayiladuthurai and return ticket to chennai on 25.03.2020 & 26.03.2020 respectively through tnstc website.

2. Since i had an indication of the symptoms of covid19 for more than a week, on 18.05.2020, i decided to cancel the tickets with a positive note that i should not travel and spread the covid19.

As lockdown was in effect, a pandemic alert message was displayed in tnstc website stating all advance reservations are cancelled indefinitely until further orders from goi & got. Despite of that, i cancelled with a thought that even in case if the service is operated i should not travel with the covid19 symptoms and was under home quarantine.

3. Later as i thought, unfortunately i was tested positive for covid19 and was hospitalized; i got discharged from hospital recently and now under self isolation.

4. Below are the details of my to & fro tickets i had booked:

(I) ticket to mayiladuthurai:
Date of journey: 22.05.2020
Route no. 325ac
Trip code: 2130chetvrac
From: chennai dr. M. G. R bs
To: mayiladuthurai
Seat nos.: 17, 18, 19
Pnr: t30999194
Ob reference: ob14478781
Ticket amount: ₹1290/-

Cancelled on 18.05.2020
Refund amount: ₹994/-

(Ii) return ticket to chennai:
Date of journey: 25.05.2020
Route no. 304ab
Trip code: 2200mylcheab
From: mayiladuthurai
To: chennai dr. M. G. R bs
Seat nos.: 7ub, 8ub, 9ub
Pnr: t30999274
Ob reference: ob14478859
Ticket amount: ₹1965/-

Cancelled on 18.05.2020
Refund amount: ₹1552/-

I had also sent an email with all necessary documents and my covid report to [protected]@tnstc.in & [protected]@eth.net & [protected]@tnstc.in as shown in websites. But the 1st & 3rd email addresses are not found to be correct/available while no response from [protected]@tnstc.in.

Further, i have been trying to reach the available contact numbers but no response.

I hereby kindly request to consider my case and refund the two above mentioned refund amounts totalling ₹2546/- to my account at the earliest please.

Today i travelled to karur, the conductor is issuing tickets by touching his tongue, which is danger in this pandamic, so pl provide machine to them.

I have been traveling from coimbatore to salem in a point to point bus (Tn30n1954) on 10/6/2020 at 10: 00 am. I supposed to carry an led tv of 32 inch sony. I have reported to the conductor regarding the luggage carrying. He asked double the ticket charges for that single luggage. I. E 310 rs. For luggage and 155 for my ticket. Totally i have paid 465 for traveling from coimbatore to salem. Is this luggahe charges considerably applied for...

I was traveled in pollachii to aliyar bus (No tn 38n 2364) and the conducted is not at all giving the change and rude with everyone. All are gets affected by this conducter.. So kindly take any action on this

We are from chinniyampalayam, coimbatore. We have to travel from coimbatore to tirupur daily for our work using public transportation (Bus).in recent days due to this pandemic only half of the passengers are allowed in a bus and the bus is getting full before it reaches chinniyampalayam and none of them are stopping. Hence we unable to go to our job.

Please provide more buses for transportation and ensure it is stopping in all the main areas.

We and many public people are already waiting for more than one and half hours for the bus.

Please take necessary action asap.

Sir,

1. I travelled from Erode to Coimbatore on 7 Jun 2020 at 18:00 Hrs., During my travel atmost 100 passengers travelled without any social distancing and even each passengers sliding each other., .

2. Bus stopped at each place and allow passengers to board.

3. To avoid such crowd, why TNSTC increased one more bus.

My bus tickets were automatically cancelled due to lockdown, i got a message stating that i will get full refund. I have booked tickets on 30/04/2020 and 03/05/2020, these were cancelled but didn't got the refund amount.

Pnr no:
T[protected] salem to chennai -03/05/2020
T[protected] chennai to salem -30/04/2020

I have already send out an email on may 24, but still i didn't got any reply. It's like more than month but still didn't get my refund.

Respected sir/mam,
i'm vaishnavi and doing research in madras university. I renewed my monthly bus pass on 12th february 2020 at t nagar depot. This bus pass is valid till 15th march 2020. Due to this corona issues, government has announced lock down from 24th march 2020 till the date. So, not only me, many people could have renewed there bus pass by paying 1000/- without using it for upcoming month.
i kindly...

Dear sir/madam

I cancelled the following tickets online on 28-mar-2020 but have not received any refund against the cancellation.

1. Pnr: t30943426, cmbt to nagercoil, date of journey 10-apr-20

2. Pnr: t30945374, nagercoil to cmbdate of journey 12-apr-2020

I sent a mail with above details on 4th april, 2020 to [protected]@tnstc.in and also a reminder on 6th april, 2020 but absolutely no response to the mails.

Request you to kindly process the refund as soon as possible and revert.

Thanking you,

Venkatesh r
Mobile: [protected]