Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

ஈரோடு-திருப்பà¯�...⇄ சாதாரண கட்டண பேருந்துகளில் விஜயமங்கலம்-பà¯�...⇄ பயணிக்க விரைவு கட்டணம் வசூலிக்கப்படà¯�...⇄ நடவடிக்கை தேவை

At present I am waiting in alandurai thompilipalayam stop from 7.30pm but there are no buses available. One bus named poondi passed by and didn't stop at the bus stop. This is a regular bus. We are facing limited bus service after 8pm in our area to gandipuram. Pls take necessary against this bus. Timed passed 8.45pm thompilipalayam to gandipuram 641101

Hello Sir/Ma'am
Please note that I tried booking a ticket on 9th July 2023 from Madurai to Bangalore. The money got debited through Gpay but the ticket was not booked. The transaction ID is[protected].
Kindly look into it.

Thankyou

Dear Sir/Madam,
I am a graduate employee working in a bank in Tamilnadu. I was travelling in a bus routing from Erode bus stand to Sivagiri in Erode district of Tamilnadu on 8th July 2023 at 8pm in a BUS NO. 42. I have to get down from the bus in a stop called Railway station. As my handbag was stuck in someone’s hair, I was not able to leave the bus immediately. I have asked the conductor to spare me some minutes. Not only he blowed the whistle immediately and also used harsh words. Is this the way to treat a common people in a public place???
I humbly request you to look into the issue and provide us a permanent solution.
Thanking You,

Yours faithfully,
Tamilarasi P

Respected sir
Bus no TN 38 N 3638
As ther conductor of particular bus mentioned above have irresponsible behaviour against the passanger s, as iam traveling from Sulur to Coimbatore by bus(karur to ghandipuram bus reached at Sulur in 8:50 am July 10 /7 23 ), The bus was crowded with passengers and I was currently unable to hand over the money to the conductor so I have to pay the money after 1 stop to safe get my bag and money the conductor then shouted against me like That I was done a major crime or something and speaking with an irrespectable mannerisms, this behaviour was repeated against another passenger on the same bus by the conductor
Kindly do the needful

43/10 பேருந்து திருப்பூர் மாவட்டம் பிச்சைம்பாளையà...⇄ 09/07/2023 மாலை 4 மணிக்கு சுமார் 20 பயணிகளை ஏற்றாமல் ஏன் செல்கிறது 😡😡

Respected Sir,
I left my travel bag in the Kovai -Salem bus on 08/07/2023.The bus departed from Kovai at 6.50am and reached my stop Komarapalayam at 9.20am.I didn't note the bus number.l left my bag in that bus.My travel bag is in Grey colour.I have attached the bus ticket also.Please help me to recover my bag. I will collect it if you inform me.

Respected Sir,
I left my bag in the TNSTC Kovai-Salem bus.The bus departed from Kovai at 6.55am and reached my stop Komarapalayam at 9.20am.I didn't note the bus number.Please help me to recover my bag.I have attached the bus ticket also

Hi Team,
I have travelled from coimbatore to salem in TNSTC 1 to 1 bus this morning(07/07/2023) start time at coimbatore 5:00 am and reached salem around 8.15 am.
I missed my bag which contains all my cloths and personal things.
Could you pls help me to get my bag.

Note: actual bus route was from coimbatore to salem but in side of the bus I saw bangalore sticker.

Thank you....

The Town bus number 12B running in the route from Kallakurichi to Adari on 05/07/2023 @ 7.00PM didn't stop at the bus stop (AKT School stop, Kallakurich), even though the passengers have shown their hands to stop ( Female & Male passengers waiting in night time). and also not full by over passengers in bus So I request you that the above incident may please be issued the necessary proper instructions to concern driver .

Daily we have to wait for bus from otteri to mint street route we have to wait for 30 to 40 min nearly so that we are getting late to office
Kindly look into the issue
Serious action has to be taken

Sir,
On 4 th of July 2023 around 8 o clock bus number 28A to Anna bus stand didn't allow the passenger (ladies) to board the bus ( they stopped only 3 seconds which is not even sufficient time to deboarding of passengers) at powerhouse bus stop. And around 8:15 am on the same day they didn't stop at apartment stop. For which I Asked the same about the driver and conductor told me the bus is boarded fully i[censored] want more bus then do strike or do protest. This is the way they irresponsibly answer. I request you to take necessary action for the way they answered and if this is the case of regular I request you to provide adequate bus services as required.
The bus number is TN 72 N 1498. I was passenger of the same bus and My ticket number is 040962.
Thank you,
Yours faithfully
R HariKrishnan.

Dear superiors, Im sathishkumar working for one private company at dharmapuri, my native is Gengalapuram (dharmapuri district) .(2B bus dharmapuri) (03/07/2023) time: 9.34pm my ticket number (E34F[protected] i often prefer for government bus to travel dharmapuri to my native and vise verse, but every time I'm facing this ticket issue . Conductor charging me higher amount compared to other source, there is no constant amount for same distance . If we ask against them not getting proper response from that side. . I request you to look into this issue and resolve. Thank you . Regard, sathishkumar

I payed cash for ticket and the amount got debited but ticket didn't get booked
Refund status isn't shown I would like to get refund

Address:
State Express Transport Corporation Tamil Nadu Ltd., Head Office, Thiruvalluvar House, Pallavan Salai, Chennai - 600002.

On 28/06/2023, I tried to book a bus ticket from Nagercoil Vadacherry to Bengaluru in SETC. Amount Rs.850/- has been debited from my bank account but the ticket was not booked. Please resolve this complaint and refund the amount as soon as possible. Below I have attached the transaction details and the booking got failed for OB23165355. So please kindly check it.

I did logged in with Guest account only.

Booking Date : 28/06/2023
OB No : OB23165355
Amount : Rs.850/-

My Email ID : [protected]@gmail.com
Mobile No :[protected]

Address:
The Deputy Manager,
State Express Transport Corporation Tamil Nadu Ltd., Head Office, Thiruvalluvar House, Pallavan Salai, Chennai - 600002.

On 28/06/2023, I tried to book a bus ticket from Nagercoil Vadacherry to Bengaluru in SETC. Amount Rs.850/- has been debited from my bank account but the ticket was not booked. Please resolve this complaint and refund the amount as soon as possible.

I did logged in with Guest account only.

Booking Date : 28/06/2023
OB No : OB23165355
Amount : Rs.850/-

My Email ID : [protected]@gmail.com
Mobile No :[protected]

I was travelling on a bus that was coming from Ooty. I reached coonoor around 10: 30am on 29th June 2023. According to the bus timetable sheet, the bus number is either of the following:
43N0823
43N0824
43N0959
The lost item is a VR headset. it is in a grey box with a cloth texture and a small black handle. Pictures attached below

Route Lalgudi to chatram
Stopping Keezhavaladi

Government Buses are not stopping by in the Keezhavaladi stop

Sir,

Ref. : Private Bus Service problems: suggestions

Please excuse me as I have included this complaint under TNSTC against whom I don't have any complaint, but, it affects all public transportation services.
A few days back, I boarded Coimbatore city bus 1C, private company, (route Vadavalli to Ondiputhur) at stop Lawley road, time approximately 2030pm. At the door, the conductor was busy chatting on his mobile phone. After the bus crossed next stop, milk company he finally arrived at my seat when I asked for ticket to 'Ulluvar sandhai(shandy market)'. He then informed me that the bus will only go halfway upto GH Stop since they (messrs driver & conductor) were on 'dinner break'.

He further claimed that he had announced this at the door but as I mentioned, he was on conversation on his mobile. This type of 'dinner break' announcement has happened more than once on this route with these private buses creating inconvenience for passengers. Bus numbers approaching the busy GH Bus stop(proceeding East or E) is not visible to persons seated on the stop bench due to the bend in the road, so most passengers are forced to stand on the roadside so not to miss a bus. The GH Stop(E) roadside is not hygienic, with trash bin nearby. In any case, the time would be around 2100pm and seats may not be available to my destination, Shandy stop.

I immediately asked for ticket to Gandhi park so that I can get a seat all the way to my destination. As the bus reaches route midway point the seats fill up and passengers have to stand. This problem of 'breakdown' occurs during road flooding caused by EVERY rain storm, when one or two buses often get stuck in the traffic, in our city just like the news reports about New Delhi, Chennai, Hyderabad, etc. Due to the delay in buses, the one or two buses that reach stops very late are overloaded with passengers some standing on the footboard. The conductor, driver who are overworked on these days, tension, due to traffic then informs passengers that they will only travel upto GH or midway, such as Sungam post office stop.

The flooding chain reaction affects other transport services, like Ola, Uber, autorickshaws, etc. The passengers wanting to board buses or trains at the railway station/interstate bus terminus having experienced delay in the past, due to taxi stuck in traffic are forced to board the city bus with their large rexin bag luggage (they buy extra ticket for their luggage) reducing the standing room in the bus corridor and reducing available seats. The taxi drivers knowing that passengers are facing a shortage of taxis often demand a 'night rate' additional fee above the metered rate sometimes even Rs100/- so if passenger refuses, he will be left standing in the rain for an hour waiting for allotment of another taxi. Many owners of two wheelers also avoid driving their vehicle after a rain storm, due to the danger of their engine getting flooded in roadside stagnant deep water, so increase the load on the buses :more of the chain reaction. I request that a few of my suggestions, a solution is implemented before the current rainy season begins in july-august.

I have the following suggestions/solutions :
1. Long term solution (implemented over the next 6 months) :all buses should have a red illuminated sign located inside bus above the seat with the side bar, opposite to both doors, front and rear, (similar to the EXIT sign in a cinema theatre) message as 'Enquire' and 'visarikavum' in both English and Tamil so passengers first check these illuminated signs before boarding a 'bus breakdown' or 'dinner break' avoids the passenger having to board a second bus without an empty seat. The sign is switched on after instructions from Traffic police, to conductors mobile phone, if a bus that follows has broken down, or one or more buses are stuck in traffic thus passengers can take another bus on alternate route.

At minimum cost, within a month, on all buses, two light 3mm board professionally painted reversible signboards(say 24x10inch size, see jpg attachments), as suggested on one side can be affixed, with a suitable 2nos. (7 lever)padlock hinges + 2nos. cabinet hinges. The reverse of this sign (i.e. padlock flipped up) reads as 'vannakam/welcome'. Padlock sign board is more reliable does not require bulb replacement that may fail on route.
2. Ban speaking on mobile at the bus stop by conductor since this is not only annoying, but is dangerous for passengers who have to watch their step if bus is parked on an uneven road increasing step height, find an empty seat, avoid pick pockets, etc. He must complete his conversation after/ before stop on route.
3. Advertise/notice public awareness campaign : Education about these unexpected breakdowns, and to check the signboards/illuminated 'enquire' sign described under point 1. The strategic locations of instructions could be bus stops, bus terminus, bus tickets, newspaper/TV advertisement, billboads etc.
4. Additional stops for 7 and 1D : These two buses reach their terminus Gandhipark and after staff tea break, take a slightly differential route i.e. :to regular R.S. Puram Stop and then R.S.Puram Post Office. I suggest this D.B. North bound route be modified to instead stop at 1C, R.S. Puram special stop, through Mercara road onto Flower market stop Brookfield stop, turn north on Brook bond road then u turn back at brookbond- metupalayam road junction then signal turn right into East TVS Road, to (continue) R.S.puram Post office, Cowley brown road... Powerhouse, Gandhipuram. Passengers from Brookfield mall who also want a seat can board this bus to R.S. Puram or Gandhipuram terminus then get another bus with seat to G.H./Railway stations thus avoid standing in the crowded 1C bus. This solution will also avoid overcrowding 1C bus during breakdown, rains, etc. The Brookfield passengers on Ukkadam town hall buses can avoid similar traffic jams on Big Bazaar street
5. Brookfield Second Bus stop bench :(long term solution) This stop is a few feet West to be used for buses bound for Gandhipuram (7, 1D, etc).The twin stop system appears similar to State Bank Road bus stop. If the traffic police install a strategically positioned security camera, (that can also serve to detect traffic light violations) they can have an idea about number of passengers wanting to travel to R.S. Puram/Gandhipuram. For instance, rush after one of the Brookfield cinema halls viewers leave the theatre. They can then redirect the empty(government) 7 or 1D to return(repeat only once, so not to delay passengers already seated on the bus) to Brookfield stop (say en route, when they are located at or before West TVS Road signal). This improves the efficient usage of government diesel, avoiding a nearly/partially empty bus travelling to Gandhipuram. For this to be successful, the buses should stop at allotted position, so that chaotic situation on state Bank Road bus stop at random positions, due to sheer volume of buses on that route must be avoided.
6. Instructions to taxi services App flag :Last month, a friend of mine used a private taxi service (Uber/ola) from GH Bus stop to Singanelur, but the driver REFUSED to take the newly constructed flyover but instead took the old road causing delay at Trichy road- nanjudapuram road signal. My point is, if two or more taxis or worse ALL taxis avoid using the new flyovers then they will create tension for the bus staff(other vehicles) due to congestion. I suggest that taxi drivers refusing to use the flyovers should be reported on the app(in provided check box) so that they can face a warning, citation or fine from Traffic police.

Kindly do needful.
Thanking you, for

Yours truly,

I have boarded bus from madurai to erode. It's almost 200 kms and duration is 4 hrs. I got bus in madurai at 5 clock and still in bus i am not reached my destination. I have enquired about the duration to the conductor he said he will reach erode by 11 am. For covering 200 kms they are saying they need 6 hrs. Kindly do some favour for the travelers

Bus number: TN 33 N 3434
Bus zonal: coimbatore