Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

I booked 2 tickets (ladies) to travel from avinashi to chennai in srtc. (oct 12th) 2016.. bus i'd: e-2136. it starts from coimbatore.. and my stopping is avinashi new bus stand. bus arrival time is at 9.15.. when i enquired they told due to traffic bus is late and asked us to wait. they did not respond properly and made us to wait till 11 pm. finally they told bus dint come there and they arranged a reserved bus which dint had seat and the whole journey we are sitting in driver seat.. the next day we need to catch the flight.. need to file a complaint against that driver, conductor and the customer support person.

Plz make sure that the person who had liquors are not allowed inside the bus which make women's and children to feel uneasy and dis comfort to travel along with those persons.todays experience which I saw while travelling from hosur to Chennai.
Please take necessary action against this.
In setc bus.
One man who fully drunk sat near one lady by that which that lady couldn't sit comfortably.

Hi Sir/Madam,

I am planning to travel to my native for the upcoming Diwali festival. But I found that the private (OMNI) buses are selling the ticket for higher rate when comparable to normal days. I request the government to take necessary action towards the issue. It will be helpful for so many people who are planning to enjoy the festival. Herewith I have attached the screenshot of the online booking page with its bus rates.

Hi,
Please note i booked online ticket for travelling from neyveli to chennai on 12th oct'2016 for 4 am bus. I boarded on neyveli arch with my reservation ticket and while boarding itself the conductor started shouting that u should come nd board in neyveli cbs. I said ok and went to my seat. Again he came for checking and he started shouting the same and he was saying that because o[censored] i can't fight with ppl who are asking for seats. I said ok next time i wont repeat it. But he din leave me and was shouting at me again.
1.) i don't know how can he behave rudely to a girl when the mistake is not on my side.
2.) in the portal it was not mentioned anywhere that u should board in neyveli cbs.
3.) and moreover in online i pay extra of 50rs to book it and he can't even say to the passengers that it was already reserved until he crosses neyveli atleast.
4.) if boarding in bus at point is not correct means he should have said that in a polite or normal manner instead of shouting at me nd the other lady who boarded along with me.
5.) he was shouting at us and projected us as though we are criminals and have done some mistake, and the whole crowd was looking at us, which was really embarassing.
6.) please teach ur drivers and conductors some ettiquttes on how to behave with the passengers.

Bus no - tn 32 n 4096
Date & timing - 12th oct 2016 & 4.00 am bus
Place - neyveli to chennai

Sir. I have missed my mobile phone in bus chennai to kanyakumari started at 5.30 am in koyembedu dated at 8.10.2016.. I get down from bus frm next day morning 5.30 am. After dat only i realized my mobile nokia 7310 supernova model has been missed. Pls do the needful.. Contact no. For dat missed mobile as [protected].. Pls i want dat mobile.. Kindly do the needful

Sir/Madam, I travelled in government bus(bus num-13) (TN30 0949) from salem new bustand to junction.I had only 10rs, the ticket was 4rs for the mentioned before. I did not notice the conductor name he did not give me balance 6rs.When I reached my stop I was standing at the front & the conductor went at the other side back...The time I got down for my stop exactly 12.53pm. Please take action against these kind of illegal for not giving the balance to the passenger. Each amount whether it is 1 or 100 or 1000 it is an individuals hardwork.Thank you.

Respected sir,
I am muthurengan, living at srirangam trichy. I travel chandram bus stand to kohinur theater stop on 08/10/2016. The bus tn 45 n 2633 had departure at 10.30 am. I sited the train bus which has terminus to central bus stand. I sit the corner before the steps. The duty conductor told me that the seat provided to him self only, no passenger to sit that seat. I argue that conductor, there is any seat provided to your self. All seats are provided to passenger only in town bus. But the conductor shouted and he not allowed to sit that seat. I want to clarify that in your organisation if any bus seat provided to conductor and your official staff's only. We bought the ticket and travel frequently to our stop. Kindly answer to me that all conductor are sited and passengers are standing when they get downed stop. The bus ticket sl no: 004230.

I noticed that the driver who have the name sushil kumar who is residing in rajapaandi near V.K puthur have a injured leg...
His job is driving the bus which can accommodate more than 50 passengers..
He can't drive the bus properly with the malfunctioning leg...
Just take a proper step
Just for the safe, Proper step to be taken
i will be in touch with you...
If you fail to take steps then it leads to a tragedy situation and not only for you passengers too

I am physically challenged person aged 47.Today 07.10.2016 i step up the bus from Aruppukottai Old Bus stand. Bus No. TN 74 N 1644 at 8.20 P.M. This bus controlled by Vilathikulam Depot. I use the Concession form. But the conductor told the following words. This bus was a local bus, we stop all the stops. I told OK problem, then conductor told the this bus slowly moving and we reach around 10.30.PM at Madurai Airport bus. I told OK problem. Then conductor told i not have Rs.5/- tickets, i have above Rs.10 tickets, so you step down from Bus. Finally ihe raise the visil to driver and ask hold the bus. He bush me from Bus. I really upset mentally and physically. I step down between from Aruppukottai Sivan kovil to New bus stand. He not accept the government concession. Who give rights to reject the government concession? Here after this situation not arised to any of the physically challenged people. Kindly take necessary actions to this Conductor, otherwise i will go to Consumer Court.
M.Panneer Selvam
[protected]

I have booked 3 tickets from madiwala to coimbatore in SETC bus and due to cauvery issue the bus got cancelled and I didnt received the refund amount yet. When I made an enquiry with the SETC people they are telling no refund will be available. I need to register a complaint regarding this and I want the refund ..
Details of bus ticket:
Date :[protected] thursday )
From : madiwala
to : coimbatore
time: 09.30 pm

நான் மதுரையில் இருந்து புதுக்கோட்டையிக்கு இன்று இரவு TN 63 N 1175 என்ற பேருந்தில் பயணம் செய்து ticket number 403669 என்ற நம்பரில் டிக்கேட் எடுத்தேன். அதற்கு நான்₹ 200 கொடுத்தேன். டிக்கேட் விலை 143 போக பாக்கி 50 மட்டும் கொடுத்து ₹ 7 பாக்கி தர மறுத்து விட்டார். நான் புதுகை பழைய பேருந்து நிலையத்தில் இறங்க வேண்டும் எனவே எனது பாக்கி ₹7 தாங்க என்று கேட்டதற்கு பஸ்ஸ்டாண்ட் வந்து சில்லறை மாத்தி ₹ 3 கொடுத்து ₹ 10 வாங்கி கொள் இல்லையேல் இறங்கிவிடு என கூறி எனக்கு மீதம் தராமல் அந்த பணத்தை ஏமாற்ற பார்த்தார். எனவே பஸ்ஸில் வந்த மற்ற பயணிகள் எனக்கு ஆதரவாக பேசி் அவர்கள் பணம் ₹ 3 கொடுத்தார்கள். அந்த பேருந்தின் நடத்துநர் என்னிடம் மட்டும் இல்லாமல் அனைத்து பயணிகளிடமும் மரியாதை இல்லாமலும் அனுசரித்து பேசமாலும் வம்பு பேசி வருகிறார். எனவே அந்த பேருந்தின் நடத்துனர் மீது தக்க நடவடிக்கை எடுக்கும்படி கேட்டு கொள்கிறேன்.

Dear Sir / Madam,
Buses not enough availability at 4am btw 6 am from kanchipuram to vellore.we hav only 1 bus which @ 4 am but real starting tming of this bus only God knows whether 4 am or 5.30 am..

In this same origin & same time between 4 am to 5 am were too much of buses going to tirupathi (gvt 3 nos buses & Pvt 4 nos )
If you see opposite side this destination in root @same timing arriving kanchipuram ( 3 gvt busses & 1pvt bus)

I belive there is some problem with shuttling in this root.. plz check & take necessary action which will be real great help to society

Regards
General public

I was traveled from kancheepuram to thennangur (Near vandhavasi) thro the tnstc bus vehicle no. Tn21 1162 (Trip from kancheepuram to thiruvannamalai) on 28.09.2016 around 12.20pm. Before boarded the bus, i requested the bus driver to stop the bus in thennagur and he accepted the same. At the time of took the ticket, i asked the ticket for thennangur and instead of this, the conductor issued the ticket for thiruvannamalai (For 3 members 64 x 3 = 192) later only i came to know this and i asked in this regard to the conductor, though he did a mistake he misbehaved and shouted against us. Kindly make an inquiry in this regard and request you to give a suitable remedy at the earliest.

Regards,
D. Sivakumar
Mail id [protected]@gmail.com

I booked a bus ticket from bangalore to kalpakkam (journey date:[protected] through www.tnstc.in, but the busses of tnstc didn't run from bangalore on that particular day. tnstc didn't even inform me about it by an email, a phone call, sms or any other communication means. uninformed of the fact, i waited at my boarding point for three hours only to get disappointed and go bact home in the mid night. when they are not running the busses, they should not open the online-booking in the first place. they are nicely selling the tickets online while they are not running the busses at all for more than a couple of weeks.

I, at least, want my ticket fare refunded as soon as possible.

My name is Srinivasan, Today (26, Sep. 2016) Monday, I used to travel from gingee to Chennai through tnstc bus (TN 25 N 0237) at 1.15 pm. Normally the ticket fare from gingee to Chennai is Rs. 87* only, but the bus conductor issued me a ticket for the amount of Rs. 93. I asked the conductor as this service is not a special and not an ultra deluxe coach, also I showed him the ticket from Chennai to gingee a day before I took at the fare of Rs. 87 only. Then why did you collect me an extra charge for the same service? But he replied that, the transport management only ordered them to issue the ticket of high cost. I have cross checked the bus number in the ticket issued and the bus I traveled, but the number is not same one. The people like me from the lower cast will definitely affected in such kind of cheating behavior of the transport department. So kindly take necessary action to the officers who misused their rights against public. I have all the document (bus photo, ticket copy). I am ready to produce these documents at the enquiry session. My contact number is: +91 [protected].

With regards and care of public,
Srinivasan.

எனது அண்ணன் திரு ராஜகோபல் அவர்கள் 24.9.16 அன்று திருச்சி டோல்கேட்டில் இருந்து முசிறிக்கு அரசு பேருந்து கும்பகோணம் கிளை வண்டியில் ஏறினார் வண்டி எண் TN49N1521 நேரம் இரவு 7.15 இருக்கும் டிக்கட் பதிவு நேரம் 19:27:09 அந்த வண்டி முசிறிக்கு இரவு சுமார் 8.15க்கு வந்தது. எனது அண்ணன் பேருந்து புதிய பேருந்து நிலையத்திற்கு செல்லும் என அமர்ந்து இருந்தார்கள் ஆனால் பேருந்து புதிய பேருந்து நிலையம் செல்லாமல் நேராக குறுக்கு வழியில் செல்ல தொடங்கியது இதை அறிந்த எனது அண்ணன் மற்றும் சிலர் ஏன் பேருந்து புதிய பேருந்துநிலையம் செய்யவில்லை நாங்கள் அங்கு தான் இறங்க வேண்டும் என கேட்ட போது அந்த பேருந்து நடத்துனர் மற்றும் ஓட்டுநர் இருவரும் சேர்ந்து நாங்கள் புதிய பேருந்துநிலையம் செல்ல மாட்டோம் என்று கூறி பயணிகளை தரக்குறைவான வார்த்தைகளில் திட்ட ஆரமித்துள்ளனர். இதற்கு பயணிகள் எல்லாம் சேர்ந்து எதிர்ப்பு தெரிவித்தார்கள். வண்டியை நிறுத்தி இறக்கி விடுங்கள் என்று கேட்ட போது இங்கு எல்லாம் இறக்கி விட முடியாது என கூறி தொடர்ந்து வண்டியை இயக்கினார்கள் வண்டியை நிறுத்த சொல்லி கடும் எதிர்ப்பு தெரிவித்தஉடன் வேண்டும் என்றே இவர்கள் கேட்ட இடத்தில் இருந்து 5 கி/மீ தள்ளி முசிறி-குளித்தலை பாலத்தில் கொண்டு போய் இறக்கி விட்டனர் இதனால் சுமார் 7 பேர் கடுமையாக பாதிக்கப்பட்டனர் அவர்கள் எல்லாம் வயது ஆன முதியவர்கள் மற்றும் ஊருக்கு புதியவர்கள். அதிகாரிகளிடம் புகார் கொடுப்போம் என்று கூறிய போது நீ எவனிடம் வேண்டுமானாலும் புகார் கொடுத்துக்கொள் என்னை ஒன்றும் புடுக்க முடியாது என்று நடத்துனர் கூறினார் எனவே பயணிகளிடம் தரக்குறைவாக நடந்து கொண்ட மேல் அதிகாரிகளை தரக்குறைவாக பேசிய நடத்துனர் மற்றும் ஓட்டுனர் மீது தக்க நடவடிக்கை எடுக்க வேண்டுகிறேன் நடத்துனர் பெயர் சரியாக தெரியவில்லை

Greetings,
I'm traveling from trichy to thanjavor, in tamil nadu state transportation corporation - kumbakonam bus. the bus number is tn-49, n - 1878. i would like to report about the misconduct of the bus conductor. im watching for a while, he is standing only near the lady passengers and he slide on the lady passengers and create disturbances. he has his own provided seat but he never used it or ue is not standing near male passengers. he stands and hit me more than a time. i warned him of his action. he replies that due to movement in the bus he stands near me and slide on my shoulder. i'm fed up on his action and changed my place of seating. again he came to ask for ticket and he brings his hand very close to my place while i am paying the ticket fare. i would please you to take due action on him to save other lady passengers.

Sir pls refund my amount RS 1287 regarding bus cancelled by you on[protected] between vilathikulam to chennai
I have already given an complaint through an letter but the action was not taken so far iam so much worried about this so pls take necessary action as soon as possible and refund my amount to my account

ROUTE NO H171
BUSID NO E-4581
TRIP CODE 1915VIACHE
PNR NO T17087290
REFNO OB7335703
BANK TXN NO G10B[protected]

Hi TNSTC,

i am writing this letter with full of disappointment, now travelling from pandian bus stop to rajakadi stop.

There is no crowd in the bus, seems empty still ticket Conductor shouted on the people's (incuding me) to buy tickets at the back.

I boarded at the front got seat and sat, i was waving my hands to get ticket. He down me and shouting & scolded with unwanted words infront of all.

This is not appreciated, i strongly recommend your worker to show respect towards the passengers.

Thanks

ER. DEVA

I am Indian Bank Neerpalani Branch Manager.Our Staff are daily operating from Trichy to Neerpalani by Bus No.122 .Due to Construction of Road, the bus stops at Mandaiyur Daily.Our staff are facing hurdles due to this since they are not able to reach and open branch in correct time.It is very much important for a banker to be in the seat at the right time since customer service in involved in our job.

Hence we request to pass an order as regards the bus to change the route through Kalamavur and operate to the destination.The construction work will take another one month and until such time it is very difficult to manage our transport since there are no frequent buses in the route.