Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

நான் மதுரையில் இருந்து புதுக்கோட்டையிக்கு இன்று இரவு TN 63 N 1175 என்ற பேருந்தில் பயணம் செய்து ticket number 403669 என்ற நம்பரில் டிக்கேட் எடுத்தேன். அதற்கு நான்₹ 200 கொடுத்தேன். டிக்கேட் விலை 143 போக பாக்கி 50 மட்டும் கொடுத்து ₹ 7 பாக்கி தர மறுத்து விட்டார். நான் புதுகை பழைய பேருந்து நிலையத்தில் இறங்க வேண்டும் எனவே எனது பாக்கி ₹7 தாங்க என்று கேட்டதற்கு பஸ்ஸ்டாண்ட் வந்து சில்லறை மாத்தி ₹ 3 கொடுத்து ₹ 10 வாங்கி கொள் இல்லையேல் இறங்கிவிடு என கூறி எனக்கு மீதம் தராமல் அந்த பணத்தை ஏமாற்ற பார்த்தார். எனவே பஸ்ஸில் வந்த மற்ற பயணிகள் எனக்கு ஆதரவாக பேசி் அவர்கள் பணம் ₹ 3 கொடுத்தார்கள். அந்த பேருந்தின் நடத்துநர் என்னிடம் மட்டும் இல்லாமல் அனைத்து பயணிகளிடமும் மரியாதை இல்லாமலும் அனுசரித்து பேசமாலும் வம்பு பேசி வருகிறார். எனவே அந்த பேருந்தின் நடத்துனர் மீது தக்க நடவடிக்கை எடுக்கும்படி கேட்டு கொள்கிறேன்.

Dear Sir / Madam,
Buses not enough availability at 4am btw 6 am from kanchipuram to vellore.we hav only 1 bus which @ 4 am but real starting tming of this bus only God knows whether 4 am or 5.30 am..

In this same origin & same time between 4 am to 5 am were too much of buses going to tirupathi (gvt 3 nos buses & Pvt 4 nos )
If you see opposite side this destination in root @same timing arriving kanchipuram ( 3 gvt busses & 1pvt bus)

I belive there is some problem with shuttling in this root.. plz check & take necessary action which will be real great help to society

Regards
General public

I was traveled from kancheepuram to thennangur (Near vandhavasi) thro the tnstc bus vehicle no. Tn21 1162 (Trip from kancheepuram to thiruvannamalai) on 28.09.2016 around 12.20pm. Before boarded the bus, i requested the bus driver to stop the bus in thennagur and he accepted the same. At the time of took the ticket, i asked the ticket for thennangur and instead of this, the conductor issued the ticket for thiruvannamalai (For 3 members 64 x 3 = 192) later only i came to know this and i asked in this regard to the conductor, though he did a mistake he misbehaved and shouted against us. Kindly make an inquiry in this regard and request you to give a suitable remedy at the earliest.

Regards,
D. Sivakumar
Mail id [protected]@gmail.com

I booked a bus ticket from bangalore to kalpakkam (journey date:[protected] through www.tnstc.in, but the busses of tnstc didn't run from bangalore on that particular day. tnstc didn't even inform me about it by an email, a phone call, sms or any other communication means. uninformed of the fact, i waited at my boarding point for three hours only to get disappointed and go bact home in the mid night. when they are not running the busses, they should not open the online-booking in the first place. they are nicely selling the tickets online while they are not running the busses at all for more than a couple of weeks.

I, at least, want my ticket fare refunded as soon as possible.

My name is Srinivasan, Today (26, Sep. 2016) Monday, I used to travel from gingee to Chennai through tnstc bus (TN 25 N 0237) at 1.15 pm. Normally the ticket fare from gingee to Chennai is Rs. 87* only, but the bus conductor issued me a ticket for the amount of Rs. 93. I asked the conductor as this service is not a special and not an ultra deluxe coach, also I showed him the ticket from Chennai to gingee a day before I took at the fare of Rs. 87 only. Then why did you collect me an extra charge for the same service? But he replied that, the transport management only ordered them to issue the ticket of high cost. I have cross checked the bus number in the ticket issued and the bus I traveled, but the number is not same one. The people like me from the lower cast will definitely affected in such kind of cheating behavior of the transport department. So kindly take necessary action to the officers who misused their rights against public. I have all the document (bus photo, ticket copy). I am ready to produce these documents at the enquiry session. My contact number is: +91 [protected].

With regards and care of public,
Srinivasan.

எனது அண்ணன் திரு ராஜகோபல் அவர்கள் 24.9.16 அன்று திருச்சி டோல்கேட்டில் இருந்து முசிறிக்கு அரசு பேருந்து கும்பகோணம் கிளை வண்டியில் ஏறினார் வண்டி எண் TN49N1521 நேரம் இரவு 7.15 இருக்கும் டிக்கட் பதிவு நேரம் 19:27:09 அந்த வண்டி முசிறிக்கு இரவு சுமார் 8.15க்கு வந்தது. எனது அண்ணன் பேருந்து புதிய பேருந்து நிலையத்திற்கு செல்லும் என அமர்ந்து இருந்தார்கள் ஆனால் பேருந்து புதிய பேருந்து நிலையம் செல்லாமல் நேராக குறுக்கு வழியில் செல்ல தொடங்கியது இதை அறிந்த எனது அண்ணன் மற்றும் சிலர் ஏன் பேருந்து புதிய பேருந்துநிலையம் செய்யவில்லை நாங்கள் அங்கு தான் இறங்க வேண்டும் என கேட்ட போது அந்த பேருந்து நடத்துனர் மற்றும் ஓட்டுநர் இருவரும் சேர்ந்து நாங்கள் புதிய பேருந்துநிலையம் செல்ல மாட்டோம் என்று கூறி பயணிகளை தரக்குறைவான வார்த்தைகளில் திட்ட ஆரமித்துள்ளனர். இதற்கு பயணிகள் எல்லாம் சேர்ந்து எதிர்ப்பு தெரிவித்தார்கள். வண்டியை நிறுத்தி இறக்கி விடுங்கள் என்று கேட்ட போது இங்கு எல்லாம் இறக்கி விட முடியாது என கூறி தொடர்ந்து வண்டியை இயக்கினார்கள் வண்டியை நிறுத்த சொல்லி கடும் எதிர்ப்பு தெரிவித்தஉடன் வேண்டும் என்றே இவர்கள் கேட்ட இடத்தில் இருந்து 5 கி/மீ தள்ளி முசிறி-குளித்தலை பாலத்தில் கொண்டு போய் இறக்கி விட்டனர் இதனால் சுமார் 7 பேர் கடுமையாக பாதிக்கப்பட்டனர் அவர்கள் எல்லாம் வயது ஆன முதியவர்கள் மற்றும் ஊருக்கு புதியவர்கள். அதிகாரிகளிடம் புகார் கொடுப்போம் என்று கூறிய போது நீ எவனிடம் வேண்டுமானாலும் புகார் கொடுத்துக்கொள் என்னை ஒன்றும் புடுக்க முடியாது என்று நடத்துனர் கூறினார் எனவே பயணிகளிடம் தரக்குறைவாக நடந்து கொண்ட மேல் அதிகாரிகளை தரக்குறைவாக பேசிய நடத்துனர் மற்றும் ஓட்டுனர் மீது தக்க நடவடிக்கை எடுக்க வேண்டுகிறேன் நடத்துனர் பெயர் சரியாக தெரியவில்லை

Greetings,
I'm traveling from trichy to thanjavor, in tamil nadu state transportation corporation - kumbakonam bus. the bus number is tn-49, n - 1878. i would like to report about the misconduct of the bus conductor. im watching for a while, he is standing only near the lady passengers and he slide on the lady passengers and create disturbances. he has his own provided seat but he never used it or ue is not standing near male passengers. he stands and hit me more than a time. i warned him of his action. he replies that due to movement in the bus he stands near me and slide on my shoulder. i'm fed up on his action and changed my place of seating. again he came to ask for ticket and he brings his hand very close to my place while i am paying the ticket fare. i would please you to take due action on him to save other lady passengers.

Sir pls refund my amount RS 1287 regarding bus cancelled by you on[protected] between vilathikulam to chennai
I have already given an complaint through an letter but the action was not taken so far iam so much worried about this so pls take necessary action as soon as possible and refund my amount to my account

ROUTE NO H171
BUSID NO E-4581
TRIP CODE 1915VIACHE
PNR NO T17087290
REFNO OB7335703
BANK TXN NO G10B[protected]

Hi TNSTC,

i am writing this letter with full of disappointment, now travelling from pandian bus stop to rajakadi stop.

There is no crowd in the bus, seems empty still ticket Conductor shouted on the people's (incuding me) to buy tickets at the back.

I boarded at the front got seat and sat, i was waving my hands to get ticket. He down me and shouting & scolded with unwanted words infront of all.

This is not appreciated, i strongly recommend your worker to show respect towards the passengers.

Thanks

ER. DEVA

I am Indian Bank Neerpalani Branch Manager.Our Staff are daily operating from Trichy to Neerpalani by Bus No.122 .Due to Construction of Road, the bus stops at Mandaiyur Daily.Our staff are facing hurdles due to this since they are not able to reach and open branch in correct time.It is very much important for a banker to be in the seat at the right time since customer service in involved in our job.

Hence we request to pass an order as regards the bus to change the route through Kalamavur and operate to the destination.The construction work will take another one month and until such time it is very difficult to manage our transport since there are no frequent buses in the route.

Iam now(17th sept. 2016) travelling in setc Route no. H791 bus from chennai to ernakulam which started it's journey at 15:05 from c.m.b.t.
After 6 hours of journey the driver stopped vehicle for dinner in a hotel named 'AMMA' which is located opposite to VRS Engineering college, Arasur, after some kilometers from villupuram. Only porotta and dosa with egg curry is available. That's ok. But they charged 100 rs for 2 pieces of porotta and egg curry.!!.. Also the mineral water which labelled 25 rs as m.r.p, selling it for 30 rs.
This is too ridiculous from the driver side. He can park the bus in a decent hotel which does not exploit the travellers.
Very bad.

All buses running between pondy to chennai, must cover the stage name 'thiruchitrambalam kootroad'.but most of the buses are not following this rules.buses are running in bypass itself.people in thiruchitrambalam are suffering daily without proper transport.so please kindly take my complaint as important&solve it for people.please give the permanent solution for this.this is not a complaint.this is our request.please.

Dear all,

Good morning...!!

Today[protected], monday) i was travelling from arani to chennai in tnstc bus no 202, i was sitting near by driver's seat, we had some problem with that bus driver as he was smoking in during the travel time continuously despite the several warning by us. Both conductor and driver was yelling and treating us very cheaply. They told us "if you ok means travel with us otherwise you can get down and come with another bus". Such arrogance is unacceptable.

I have below furnished the bus details for your kind perusal. Kindly review and do the needful. Herewith i have enclosed my bus ticket. Even though bus number is different from (Tn23n1609) what i have mentioned below the original bus number.

Bus depot : arni (Thiruvannamail district)
Bus registration number : tn25 n[protected]
Bus timing : early morning from arni at 3:45 am

Thanks and regards,

Prakash babu

From
Dr Rajan Taneja
GRH hospital Madurai
14 th september 2016
To
The person in charge

Sir
I started my journey in a govt ultra deluxe bus from chennai (perengalatur) on 14th Sept 2016, at 12:10am, it was informed to me by the bus conductor that bus will reach madurai by 7am or maximum by 8 am, and driver too told me it will take 8 hours from here.
Bus reached trichy at 7:30 am upon asking the driver, he mannerlessly shouted and asked me to get down from the bus,
Driver : (in full arrogance) this is a government bus and it will run like that only, if you want to continue go sit quiety or else get out, go ahead and file a complaint i[censored] can, no one can take any action on us.

This reply shows how regulated your services are and how much it's under your control.

Kindly take necessary actions otherwise the local public won't have any faith in government transport system.

Bus No. TN 01
N5924

Yours sincerely
Dr Rajan Taneja
GRH MADURAI
EMAIL doctor.[protected]@gmail.com

On 11th september 2016 i was returing from mayladuthurai to chennai. journey started by 11.00AM and stopped for lunch at hotel named saravana bhavan( so called highway resturant)around 3.00pm.
No higene and costly and worse quality food. i am seeing this hotel from past 15 years . they decide what to serve and they dont provide what we want.
For example: if you want to eat single parotta, they will not serve you single parotta. they serve double and charge you Rs.60/-
another item: chicken briyani- Rs.100/- made by worse quality rice.

This bus driver drives the vehicle(TN 68 N 0646) in opposite road to reach this hotel, because they get some special food without paying any money.

please consider the passengers are also also humans, dont encourage these cheap quality hotels.

just straight opposite to this hotel vasantha bhavan is located, they charge the same price and provide very good quality food.
its a request, please stop parking your buses in these cheap quality hotels.

Dear Sir/Madam,

i am frequent visitor from Bangalore to Tamil Nadu. When ever i am using the TNSTC i have to produce the Hard Copy of the Ticket during the journeys and even they wont send the mobile messages.

Now days all are on the way to e-paper and reducing papers in the name of GREEN India. IRCTC also abolished to production of Hard Copy of the Ticket.

KSRTC ( Karnataka State Transport Corporation ) also sending the tickets to the passengers mobile No's (Even Crow/Drives call the passengers before start the bus if we late) and they wont ask the hard copy of the ticket.

Hence i reqeust TNSTC,

While Booking the Ticket, please send the M-Ticket to the mobile no's and they should not ask the Hard Copy during journey compulsory.

Regards

Vasudevan

Dear sir. Today morning i try to travel from thanjavur to madurai in TNSTCWithout my knowledge conductor change the place of my luggage in the position of easy to stole and talked irrespect with my wife and uncle bus no-TN74 N1432
And he order to sit the passengers on his own wish from thanjavur to madurai[protected] morning 5:45 to 9:30 he continusly distrubing us plz hlp passangers. By vasantha kumar. [protected]

I was traveling from upilipalayam, Coimbatore by bus number 2E on September 10, 2016 around 7pm when I had the worst confrontation with the conductor of this bus (with number TN 38 N 1950). All I asked him for was to return the remaining change of the bus fare. He kept yelling at me for the rest of the journey at the top of his voice for no reason. All I asked him was for the change. Such arrogance is unacceptable especially towards a woman. I don't understand why he had to behave so arrogantly for asking him to return my money. I had to get down in the mid way because the harassment was way too much to handle. It's quite common for these conductors to sound harsh (which is still unacceptable) and I tried ignoring him initially. But he just wouldn't stop and he kept abuses going. It's so humiliating that had to make this complaint here. His name is Dhandapani and I want this issue to be looked into right away. There's absolutely no safe place for us anywhere. I hope with this the authorities begin to bring an end to such barbaric behaviour.

I booked a seat in ww.TNSTC.in website to travel from Bangalore to Mayiladuthurai on 8th September 2016. But there are no bus services provided from Bangalore on that day. After 3 hours, I took a KSRTC bus to reach Hosur and reach my home town somehow after all the struggles.

If TNSTC is not providing any services on that day due to problematic situation in Bangalore then they could have blocked/disabled online reservations for that day. Because like me there are many hundreds of peoples(including senior citizens) reserved TNSTC buses online and waiting in their respective boarding points for more than 3 hours.

I want my money to get refunded.

I have booked 2 tickets on 6th august 2017 form bangalore to pollachi. But due to strike that day by the corporation the bus got cancelled. There was no notifications or anything regarding this. I reached the bus stand and asked someone and they told me that the service is not available due to strike. When I asked the enquiry they told me to call the number available on the website and cancel the booking and i will get the refund. I have been trying to call that number till now but that number was not working. Today I tried another number for the billdesk and when I called someone told me to send a postal letter to some address to get the refund!!! What kind of rule is that? This is how customer service works?? I regret that I booked this service(This was my first time with TNSTC). Please refund the money.

My contact number is [protected]

PNR No. :
T16915482
Trip Code :
2000BANPOL