Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

Dear Sir,

I booked three tickets from Dindigul to Chennai bus . arrival time 8:15 ( A/C bus) .my tickets are 29, 30, 36.

I booked my tickets through tnstc website .in tnstc website the seat diagram 36th positioned behind of 29th seat .

As per the seat diagram in website I site 40 number seat.

In bus they pasted the seat numbers wrongly mentioned.

The conductor can't able to help us .

I don't no what to do .why they are working like this .

Customer service is worst .

I'm not satisfied to have a this kind journey .
We are not getting any respect from the staffs .

Still doing journey on this bus in wrong seat number .

From this above the tnstc bus and tnstc website I don't no which one is wrong .

Now I understand that next time we should visit the bus before booking the tickets .

Kindly, do the needful .

Date : 8.6.16
Time: 8:53 p.m

Respected sir,
My self a. Sakthivel i working at kovilpatti. Every day i travel to kovilpatti and work in lecturer because of my native is kayathar. Kayathar to kovilpatti far is 30km. Today evening i wait for bus, so many buses are available only bye pass rider. Kayathar is interior from bye pass. But goverment order is all bus must come to kayathar because of so many village peoples use it that. Our peoples so many times go to attend strike.
Today one local bus (Tn 74 n 1516) come to kovilpatti. The bus conductor is resist to kayathar peoples and this bus not enter to kayathar, all are shocked. Because i know well this is local bus. But i go to and ask to him. I go to tirunelveli and give complaint for bus checking inspector but the conductor not give response to him. He use bad words and avoid my self, he says "i don't care any about". Really i shocked. So take action to him and help to our peoples with good services
Conductor name : s. S. S. Kumar (9482) driver name : r. Suresh kumar (9560)

Hi,

In Chennai Thousand Lights BUS stop many people board the bus daily(Almost equivalent to TVS Bus stop).

Buses from Tambaram/Guduvanchery(1B/E18/B18) are not stopping in thousand lights bus stop whereas bus no's 27D, 23 C stopping there.Even in late hours(After 9:45PM) if passengers requested conductors to stop they are not doing that.

More passengers suffering daily due to this.

Please do the needful to arrange for stop in Thousand Lights

Regards
Senthilkumar.P

30 th may, 2016

We are 3 members travelled from thindivanum to perungulathur, chennai. Bus no: tn 63 n 1635

The normal bus fare from thindivanum to chennai is 60 rupees. But conductor collected from us 3*75 =225.

We asked the reson and he said that its a special bus. We didnt understand that y that special bus stops at thindivanum and no prior information about fare.


Sathish kumar d, [protected]

I am the one who uses the m1p bus departs from pozhichalur regularly. The bus timing is not maintained properly. Most of the time the bus will not come in the morning 6.50 first shift and in other days the timing is maintained very badly.
Sometime it will not come and some other days it will leave the bus stand at 6.40 or 6.45 before 10 minutes mentioned time by the mtc bus website. So that many passengers are not able to schedule their journey and arrive the destination properly because of not maintaining bus timing by driver and conductor.
Bus coming late to bus stand due to traffic or some other circumstances up to 10 minutes is acceptable but not coming or leaving 10 minutes earlier is unacceptable. If so then what is the purpose of time schedule displayed in bus stands and mtc websites?
Kindly instruct the bus driver and conductor to maintain the morning 6.50 am shift properly and of all the shifts.

Hi sir/madam, my name is priya. I am working in an it company near kandanchavadi. Daily i catch bus from tambaram sanitorium. There are no much bus services of 91. I need to wait most of the times more than 30 to 45 minutes. If bus comes its totally accomodated with full rush from tambaram itself. Lot of people gets suffer a lot. Kindly please provide more number of 91 bus service. Thanks.

Hello Sir, I have been living in Villuppuram district murukkeri. I work in Pondicherry, goes through every night Pondicherry Marakkanam Tindivanam bus is limited. So great Difficult at night to go home, Pondicherry Marakkanam Tindivanam is operated via the 127 bus. Daily bus is not enabled properly. The bus route to run properly, so humbly request...

Murukkeri
Thindivanm Tk
Villuppuram DT

Sir,
Please find the attachment. I had booked ticket from coimbatore to trichi on 15/5 at 7.55 departure bus. I had reached the bus station at 7.20 am. When i contacted the office the person in charge told due to heavy rush the bus departed much earlier. Then i requested him at least to arrange a seat in the next bus., he sarcastically told better go to head office and submit complaint. He further said, here nothing is functioning properly. Because your incompetant staff i could not travell that day. I suffer a lot, mentally. Physically and financially.

Please help to refund the ticket amount with compensation.

With regards

Udhir

Dear sir,
I am an regular traveller from chennai. Govr busses stops in a hotel near gomathi hotel villupuram where the hotel staffs are very rude and they chargw very high for food and other snacks. Foe the past 4years all the govt busses stops in this only hotel for their benefit of free food. We want u to look into this matter and want the bus to stop in a higenic hotel.

Hi,

As we all know, many people are travelling from chennai to pondicherry (And other southern regions) on weekend.

Every weekend (Especially on friday evening and saturday morning) we are struggling to get bus.

We can see an himalayan crowd during these times.

Solution:
Please arrage some special buses like how you are arranging for festivals.
Also please start some buses from thiruvanmayur itself.
Since koyambedu is far for south chennaites.

Thanks,
People

I m Naveen resident porur, chennai. Bus service are not on time in early morning here to travel from porur to guindy or chennai central. As per timings, it was told that bus to be at porur junction by 4.am & next bus at 4.40 am but it wasnt there instead we got to catch 5am. People here are waiting for more than 1hr to catch the bus. Due to which people who plan to travel out stations, they would need to cancel plan or wait for next train to catch. Kindly look into this issue.

Hi sir, this is thangadurai. i am a lenovo service engineer from madurai. on that day (7.5.16) at 11pm. i was travelled from trichy to musiri. that is a erode bus(TN.45.N.3496), its a trichirappali depot. he was not give a respect and he behave silly. i need a proper explanation for why the musiri passangers are allowed only while the bus departure time. i just pay for the travel. so why he treated like this. as shame of you guys.

the bus details:
Number: TN 45 N 3496
Depot: Trichyrapalli
Conductor name: Murugesan
Time:11.pm

Dear sir,

I travelled yesterday[protected] from dindigul to hosur through setc bus no (Tn01 8050) boarded @ 9:30 pm night. I slept in between karur & krishnagiri found my laptop was missing. Told to conductor he said only @ salem some passengers have got down.

Looks like somebody stolen my laptop & got down @ salem. Is there anyway it can be tracked. Your help will be much appreciated.

Thanks and regards,
Prabhu k

Hi there,
In recent times the no of express busses in the Salem to mettur dam route has been gradually increased. Normal fare busses charging Salem to mettur is rs. 24
Express busses charging rs 31. Both busses are taking the same travel time 1 hrs 30 mins. Normal busses make stops in 12 bus stops. Express buses stops in 11 bus stops except (kamaneri ). Most of the publics avoiding the express busses due to additional fare with same timing and same stopping. Mostly express busses travelling empty even during the peak hours. Most of the express busses are preceded and followed by the private busses. So people preferring private busses over express busses. This will allow the private busses to gain more income and provide loss for the government.
Express bus conductors are allowing to board the town bus seats to compensate the some loss. Due to this following busses will overtake this bus in the mid way.
There is no proper indication of the express notice in the busses. Left and right side glasses are covered by glass. Most of the busses have express sticker with small font in the front glass and not indicating on the route name board. So people are not aware of the express busses and they are forced to pay more after they board the bus.
So it is unnecessary to run too much of express busses in this route and we request the department to reduce the no of express busses in this particular route.

Hi there,

This week[protected] sunday, i have been booked a ticket kumbakonam to chennai with routh no 307 and trip code 2205kumche. I will arrived at little bit late the actual boarding time is 10.05 pm, but i reached at 10.13 pm and my bus is started without any intimation. After i go to reservation counter officer and asked how they are leave without any intimation? His name raja and he said that's not our responsibility and you must come before on boarding time. Yes, i accept that but again i asked how they leave without intimation and proper rearrangement. Again he said same answer and go to complaint anywhere else. I asked him to refund the amount, because i'm not traveling on that time. He replied there is no option to refund e-ticket, if you miss the bus. Again i asked him to arrange any other bus. He said that's not our policy, if you want you pay again and go.

But i'm not understand if i miss the bus what is option to refund the amount?
Every bus have conductor to co-ordinate with passenger and he have the all basic information about passenger with mobile number and why he is not contact me to intimate properly? Then why this useless position?

Please reply me as soon as possible.

Bus number Tn 45 N 3708

Bus goes from tirupur to Trichy
It was noon 3 o clock

I wanted to Kangayam. Since it's a mid place driver dint allow me to get inside the bus


He wanted to get only end point cuatomer loaded then ly middle point customers

He was very rude in telling that and his driving was very rash

I need some action to be take on such drivers

It is one case but all ppl are facing it

As i always board bus from sivaganga to chennai via online. Recently 24/4/2016, i booked bus scheduled 20:00 hrs(Starting point-sivaganga) via online and when i went to the pickup-point, sivaganga setc officers said that there was no bus scheduled for 20:00. We about 10 members who booked for 20:00 hrs suffered and didn't even get refund and can't reach chennai on that day. Sivaganga setc officers didn't even respond to our complaints. Is this way of government and government employees work for the people??

Dear sir,

I have booked ticket for my brother from sivaganga to chennai on 24-april- 2016 in tnstc website.
When i arrived at the time, they said this said bus was cancelled 2months back and currently there's no bus at the said timing.
Since it's an sunday there's no ticket in any other bus...
I was asked to adjust and sit on the floor by paying a 100rs extra...
I refused and enquired the reservation centre and he left without an explanation.

I booked in a government bus hoping that i can go to work peacefully and this happened. It was really upsetting let alone i have no clue where the money i paid went.

I have enclosed the ticket..

Request you to explain this situation and kindly remove that bus from the website.

Refund the fund for that ticket

Respected sir/madam,

I booked my bus ticket from ooty to nagercoil to travel on 07.04.2016 at 05.30pm bus. Due to heavy traffic i could able to reach the atc bus stand at 5.25pm.But the bus didnt wait for me and it went before 5.25pm...So i cant able to travel in bus. So i kindly request you to refund the amount. Hereby i have attached the eticket which i had booked.
Pnr:t14825349

Hi,

Yesterday morning at 6:00 AM I catch bus from Perungalathur to Kancheepuram. After stepped up into the bus I was asking for the ticket to the conductor and unfortunately I dropped 500 from ATM it is a single note. I don't know the fare for the ticket and I asked for the ticket by giving the money to the conductor.

He replied "No change with me give me the change".

I don't have change for Rs. 35, and I have only 5 rupees with me as a change. I shown my purse to him and he replied like "If you don't have change please get down from the bus".

I told that "I will get the change when I get down in Kancheepuram no problem for me keep the money and give the ticket".

He replied like "I won't give any change to you at that time also".

I was cornered & no idea about how to get the change. Luckily a passenger has the change and he gave change to me I got the ticket, again he wrote balance rupees 65/100 in the ticket. When the bus reached kancheepuram he supposed to give the change to me as Rs. 65 and he gave 70 and give your Rs. 5 to another passenger.

This conductor have been done the same to all the passengers, as he is having lot and lot of change in his bag. He is redirecting the unknown passenger to each and everyone he asked them to give their change. All the passengers are cornered and he is talking so harsh bad words. It creates so much pain for everyone literally he is scolding the old age people.

This should be notable I have a image of the bus number and his ugly face. Please take a necessary step on him.