Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

My ticket no: 618169 Bus no: TNI 2873 Date: 11/11/2014 Route: koyempedu to T.Nagar Time: 6:15 AM Dear All I am from Bangalore. Usually i take autos for local travel since i am from Bangalore. That day i thought i would go by bus as i was unaware about the incident to be happen. As soon as i entered the bus i tried to take out my money from my purse without losing my balance since i was standing. The conducted called me it seems but i couldn't hear so i didn't response and i was holding money in my hand to take ticket.All of sudden i heard a huge voice that the conductor shouting and i turned my head to see what, then i realized he was pointing me and telling " Ae unaku kaathu kekatha, un pakathula vanthu unna azhaikanuma" Really i got shock .Then i replied " Aenaku nijamave kekala" He said " Stopla aeerunathu neum atho avan maatum tan, Pinna unna kupdama vera yara kupduvanga" I said" Aee epdi kathureenga athan kekalanu sonenla venumnu yarum panuvangala" He said" Apdia!!! unaku ticket kuduka mudiathu therinsatha pathuko" In between a guy said" Oru thadava thana avungala kupiteenga Aenamo 3 or 4 times kuptum thirumpatha mathri pesuringa" He said" Aena ponpalaike supporta" Later i said i would complaint this to the higher authority then he came and gave the ticket very rudely. I felt very bad and i was humiliated in front of everyone. This gives a very bad impression about our state and corporation Kindly take action against this conductor as earlier as possible .I hope you will do the needful. Make sure that this type of incidents won’t happen in future. The same day i met a good conductor in bus no: 1643 almost around that timing from T.Nagar to Saidapet. "When i was hasty in taking my change out of my pocket he gave the ticket and said politely " parava ela porumaia aedu ma" " I appreciate his work. Please encourage this type of work. Thank you R.Nalini

I am Reserved a ticket from Hosur to Chennai(CMBT) one month before to journey on date of 20.10.2014 for diwali celebration. on the day 22.10.2014 at 10.30 a.m. waiting for the reserved bus with my two small kid and my family. Timekeper will not give any announcement or proper reponse for the passenger include me. The Bus will not enter into the bus terminus on the midnight. I speak to time keeper they told bus was leave it to chennai. On struggle at the night time with my family I caught a ordinary bus come with by standing with my family. How to get refundable of the reserved ticket.

​Dear Sir / Madam, I was travelled by bike from my office to my home in chennai on 17.11.2014 government bus no 25G i thing TN2353 Driver was operated bus over speed and crossed me in wrong way at 10.30pm and again same driver crossed another ​25g bus same wrong way at PORUR Signal just missed he accident me i was surprised saved myself i was go to bus stop and told him to don't go over speed man and i left then he come and stop the bus in my front of bike wrong way he using bad words and ask me to kill me. ​ i request you to take action him and advice all drivers to operate bus as per your norms and response to all consumers. ​ ​ ​ Thanks, [protected]

sir, am a faculty at IRT- PMCH...I travelled from perundurai to erode on[protected] at 4.00 pm..i missed a luggage containing dresses ..i dont remember the bus number, , but having the ticket..the bus belongs to TNSTC, (CBE) LTD..Ticket number is GTZ 02..."25209", , Kirndly inform me if any missing luggage has been found..my contact number is [protected]...thank you

Respected Sir/Madam I'm a 20yrs girl, when I was travelling from sona college to junction (Salem), a conductor named Balasubramaniam shouted at me using unwanted words in front of many passengers though I have given 10 rupees note and he asked for a change he shouted, though I don't have change I did not give him, and after shouting he gave me a ticket and the remaining change. The conductor had the change with him but he wants to treat me badly and he shouted at me. I want you to take severe action on him for his misbehavior to the passengers not only me everyone avoid government bus for this reason. Time : evening at 5.40pm Bus no : 13

I did not get seat and bus from salem to bangalore details are given below. Also Salem bus depo officers behaved like a rude people. Name : NITHEESH R PNR Number : L8785247 Date of Journey : 27/10/2014 Service Start Place : SALEM Time of Departure : 02:05 Platform Number : Not given Class of Service : ORDINARY Service End Point : SHANTHI NAGAR BS Trip Code : 0205SALBANDD01O Route No : 1002F No. of Seats : 1 (Adults=1 ; Children=0 ) Bank Txn. No. : ASMP[protected] Corporation : SALEMOB Reference No. : OB3529411 Bus ID No. : S-2105 Seat No/s :41

I have travelled in TN 01 AN 0400 on 23-10-14 from Bangalore to Coimbatore. Conductor alotted Seat no 40 for me, which was located at the last. I tried to use the Push back in my seat, though i paid a sum of Rs 375/-, but i realized the seat was at the corner.And also i cant be able to lift my legs either Up or Down as the person seated before me have just pushed his seat back. The space was too stingy to sit. It was a bad experience for me for that 8 hrs till i reach Coimbatore. So please remove one seat on either side of the and make a good partition for a happiest travel.This is my kind request.

I have reserved the SETC bus to travel by 07:45am from Madurai to tirunelveli and i'm was waiting with my Wife from 07AM onwards at service pick up point station. The Bus ID is 1314 and i was waiting till 8:15 am. Then i went to the Enquiry department and asked for the bus details. I was informed to go to the Platform 1 where the SETC booking office is available, I went and gave the ticket and the information but the surprise part is I was informed that the BUS IS NOT AVAILABLE SINCE IT IS NOT UNDER THE RECORD” it is really shocking and amazing, I laughed and asked the worker that i have BUS ID, Transaction was made, ticket was booked, PNR number is available but simply he said BUS IS NOT AVAILABLE. I asked his name but the Person said he cannot tell his name because he might get in to trouble and he is begging me no to ask the name. I tried to take a photo of him but he refused. Then i came to the last platform where the Tirunelveli buses will arrive and asked the counter people he then with the kind hearted went to another Tirunelveli bus conductor and asked him to take us since the bus dint come. That bus conductor said he need signature from the Authority so that me and my wife can travel in that bus using this ticket. Again i went to Platform 1 and explained the same to the booking person in the counter and refused to sign in that ticket. Then i came to the Last platform and explained the same to the Officer, he then laughed after hearing all this and requested me to take another ticket and to travel in different bus. Since i was going for my Thala diwali celebration to Tirunelveli i took tickets finally and boarded another bus. I have ran two times from platform 1 to last without any positive answer and wasted nearly 1 hour by making my wife sitting alone in the bus stand which i felt pathetic. Let me ask one thing, if this happened to any one who is a relative to MP or MLA or COUNCILOR or to HIGH LEVEL PERSON will the same response be provided. I got really pissed off and frustrated and i called all the Customer care no and SETC Service no to complaint on this but they gave lot of different different no to check with. No one is ready to give proper answer instead they tried to avoid me and to redirect to wrong person. I tried more than 1 hour and got tired of calling them. I need to get a proper response for this and i need a refund of my money.I have lost my reservation amount Rs.296, running all the way through platform 1 to last, time waste, energy waste. This is one of the very bad services in SETC corporation.

26th night from koyambedu to bangalore, , at 10.45 pm the conductor name is subramaniyan, , in the bus he had 3 cancellation ticket, , , 4, 38, and the near the door single seat 3 seats are vacant, , Actual ticket fare is 360rs, , bt he had collected 450 rs for each 3 person, , i got the ticket for 360 rs, balance 90rs he didnt give to me, and also he didnt give a tickt to the balance 2 people.bt he collect the 450 rs from the 2 people, , so in that trip he collected 990rs for his pocket, , , i asked my balance he hardly speak to me, , and i said i will complain to ur superior authority, , he said u go and complaint anybody i dont care about that, , like that he said, , so u want take a illegal action against him, , , thats mt humble request to u people, , thanking you yours faithfully rajasekhar

Hi Sir, The below said ticket i have booked & when i went on 21st 11.20am to catch the bus the Tirunelveli corporation TN 74 bus the reused to accept the below ticket. They said the below reasons. 1. This bus not reservation bus. 2..Their timing 11.15, whereas the below ticket timing 11.15 & the next Tirunelveli corporation bus timing 2.00pm so this ticket not belong to them 3.They didn't get the Chart For the above said reasons they refused the below ticket & i brought new ticket. Here pls advise if this kind of buses don't have reservation they why you are sale online??? if i booked for Family in festival days how can manageable ??? Now how i get the money back for the below ticket. Thanks/Regards Allwin [protected]

Dear Sir, TNSTC bus driver had hit our car at villupuram toll gate while we were waiting in the toll booth queue. Bus No. TN-58 N-2091 had hit our car at the driver side and left the place without helping us to lodge a complaint. Please take immediate action against them for behaving irresponsibly and driving the bus very rashly. Driver and conductor needs to be given proper punishment so that they should not do this again. Even the toll booth representatives were not helping us and no policemen nearby to lodge a complaint. I hope one day our constitution and law would be more friendly to common man and taking such issues seriously. thanks, Senthil [protected]

E, Shanthi, W/o.S V Elumalaiyan, 9A, 18th East Main, Gandhi Road, nGandhi . nagar, Vellore=632 006. Mobile :[protected]. As I wish to inform that, I am visually handicapped, when I want to travel CMBT to velloe, there is no bus availabk in counter No:17 vellore. There is Hosur bus available I said I am handicappd the senior officer in counter instructed the conductor to issue hosur ticket and drop them in vellore. My husband is along with me as escort. they issued one housur and ticket No199507 Rs.46 . and 35 i.At kummanan chavadi the conductor allowed vellore tickets but not in CMBT. I wonder the officer at CMBT instruction is not followed by the conductor, being visually handicapped I was not charged with Hosur ticket instead of Vellore and Bagdur tickes being the respect to marruthirnalligal is cheated, , by the department before Deepavali Many transport officials are there induty. No proper buses available. Kindly take proper action against the officials even in CMBT. I will seek the help of Consumer forum for this if proper action is not taken at your end. Yours sincerely E Shanthi. ur ur

i booked ticket on[protected] for night travel. on that day due to our C.M judgement the transportation was stopped so i cancelled the ticket. on that day the government stopped the service but still now i not yet received the full amount.i paid 1094 rupees for 3full and 2 half tickets but tnstc refunded only 720 rupees. kindly take action and refund the remaining amount. my registered id- jonam2905 mobile n.o- [protected]/ [protected]

Yesterday[protected] i travelled from madurai to bangalore setc timing 20:30, that bus seat was dirty not comportable see all otherstate bus or equal to private bus, our bus was good there is no maintenance you can charge rs 50 more per ticket, but bus should be clean other guys are loughing to see our bus

I have travelled a bus yesterday 5th oct 2014, which Route no -198. and Bus ID No. E-2389 The scheduled departure for the bus is 17:16hrs. But the bus has been started 18.00hrs. The seat which I booked is 28 and no permanent seat arrangement. Temporarily some thing made and push back lever itself not attached. Also all the seats back side no cover up and hanging inner parts....

This is reference to the PNR no - T8572198 Date of Journey 5 Oct 2014 From Chennai to Bangalore. The condition of the bus is really pathetic and worst. The Push back seat mechanism is very loose and it goes backward. Additionally the hand rest in the seats were broken. Tamil nadu transport should take some steps to check the condition of the bus and make necessary changes so that every passenger will have a peaceful and smooth journey. They have collected a total fare of 918 Rs. for two passengers but in return the service which we got from SETC is very poor. pathetic and troublesome journey.

I travelled from Tirupati Bus Stand to Nagari in the bus bearing bus No : TN 32 N 2001 which is travelling to Chennai(Coimbade Bus Stand) from Tirupati. The bus started at the time of 8:00 pm - 8:15 PM from Tirupati. While i was getting out of the bus in the Nagari, i forgot to get back my bag from the bus. So, I request you to trace my bag in the bus (Bus No TN 32 N 2001) and please letme know i will collect it. My Bag Color is Black With Gray. Thanks & Regards, N Prakash, +91 [protected].

Ticket Number: 00063666 JPT2 S0700341 Bus Number: TN30 N 1217 Journey: Salem to Bangalore Timing: started from Salem at 14:35 Date:[protected] Ticket Rate: 180 * 2 = 360 The bus people said that the bus is a Highway Rider - Flyover Service at the time of boarding, the same is written in front of the bus but they failed to travel in the flyover near Hosur and instead they went to Hosur bus stand and permitted other people inside the bus. I am cheated by their claims and even paid extra amount for the ticket (more than the fair of normal bus) .. When I asked the bus conductor, he said it's the usual thing. Authorities kindly look into this issue and take appropriate actions.

TIRUPUR TO PUNJAI PULIAMPATTI TICKET NUMBER : 134406 TIME : 18:49:31 TRAVELLING DATE : 29.09.2014 BUS NUMBER : TN 33 N 2799 FARE ( ORDINARY CHARGES : 16 / HEAD ) 2 TICKETS CHARGES 32/- TIRUPUR TO SATHYAMANGALAM TICKET NUMBER : 134486 TIME : 21:12:37 TRAVELLING DATE : 29.09.2014 BUS NUMBER : TN 33 N 2799 FARE : ( EXPRESS CHARGES : 33 / HEAD ) AS PER ORDINARY FARE FOR TIRUPUR TO SATHYAMANGALAM Rs 25 /- TICKET SAME BUS, DIFFERENT CHARGES COLLECT HOW IT IS POSSIBLE PLEASE EXPLAIN

Yesterday I have travelled in bus which started from kodaikanal to Salem at4pm.the bus was driven in a careless manner, the driver given room to opposite vehicles in left of the bus, most of the places the bus went into edge of the road, where there was deep valley.definitely the bus escaped from major accident for a number of times.the bus belongs to erode division .the conductor name is loganathan not able to get the name of driver.please take immediate and necessary action to assure safe travel for passengers.