Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

It was a tough night for the passengers who travelled by SETC bus bound to Bangalore from Coimbatore 22:30 service on November 6th.
It was scheduled to depart by 22:30, but it could just make the arrival by 00:45am on November 7th.
There was no announcement regarding the late arrival and the people were stranded in rain and could not even utilise the other options with the other private services being already left.
The person in the enquiry room also had no clue apart from telling us the same dialogue "it will reach in another 5-10minutes" everytime.
The arrival of the bus did not make any difference. We were getting drenched inside the bus with the seats already wet and the water leaking from the top.
To my luck, it is just the first time that it happened to me. But yesterday I heard that the people are facing the same issue everytime though not in the same route.
To add up, the bus driver had to drive a bit fast which is unusual in this service which added to the fear of accident with lot of buses catching fire after hitting somewhere these days.

i have travelled in vilupuram division bus where they shifted me frm one bus to other bus due to tyre issue at vellore.and from vellore to poonamalli i have shown the ticket i have taken but then the conductor behaved rudely sayng that the other conductor didnt give any details to him and Rs.40 has been paid to other vilupuram division bus.any one who is good at providing quality in TNSTC service can call me i have all ticket details

Dear Sir/Madam,

I have been using SETC(State Express Transport Corporation of Tamilnadu) buses for the past five years.
The ultra delux buses which are semi sleeper air buses are the ones I use regularily. For a trip from Chennai to Bangalore Rs 310 is being charged.

This amount is three times that of the ordinary buses. But this is due to teh comfort that these ultra delux buses are supposed to offer.

Lately I have been facing a lot of issues in these buses.

1. Some of these buses are badly infested with bed bugs.

2. During one trip I happened to travel on a bus in which the suspension baloon had gone weak. Result the trip was totally bumpy on the fine Chennai bangalore highway. The upper compartment and the chasis rammed into each other even when the bus was accelerated. Old people with weak heart may not have survived the trip fortunately no old people travelled in that bus.
When we complained to the conductor, he adviced us to call the Depot and when we called the depot we were asked to complain to the conductor. And finally no solution was provided and we were forced to endure this hardship for 7 hours.

3. The seats are broken. The seats are upright with the lever broken. The passenger is not able to sleep properly for which he had paid three times the ordinary fare.

In my last trip on 9th oct (koyambedu to bangalore; 10:35 PM; 831 UD, bus no: tn 01 N7083; seat no : 21)
I faced the same issue. Broken seat. I was not able to sleep properly and had to spend the entire journey sitting up straight.
This is not what I paid for. If this is how I had to travel I could have travelled at a lot cheaper rate.

I felt that simply tolerating these things is not proper and should raise my concern.
So kindly advice what can be done.

Thank you.

Regards
Kamal

Email id: [protected]@gmail.com

Recently TNSTC has launched online booking services for traveling in their Express Transport and I have tried to book the ticket on 7 Oct 2011.
After I sucesfully made the payment to my Banker through the Payment Gateway , I was not redirected to the TNSTC site for a quite a long time of 10 minutes and when I returned I was notified that my transaction has been failed. By then amount has already been deducted. I have sent out mail to [protected]@tnstc.in ,but my mail got bounced back. They also haven't given the contact details.

I suggest not to try out their online booking system ( powered by Radiant) till they resolve the issues.

Thanks,
Murugan K

Sir,

I was traveling by TNSTC bus no 5C ( TN 38 N 2173 ) on 6th Oct 2011 at 12.10 pm from Lakshmi Mills to Sungam. I gave 10 rupee & he gave me a ticket with no 089203 . When asked for my balance of 5 rupee while getting down at Sungam conductor he began shouting at me & at one point of time he began using very bad language in front of others & when i asked his name he even took his hand near to his pant zip. Which is really a very bad behavior by a public servant to the public. This has been happening with this conductor for quiet some time. Since the conductor was not I called up the TNSTC depo no[protected] & got the concerned conductor name which they said as SURESH KUMAR . Request the concerned to take proper action against this irresponsible public servant & pls educate the others about the behaviour .

Thanking You.

Regards

Padmanaban VS

[protected]

I book aticket from nagercoil to chennai on 15september for jurny in booking office they willcollect a ticket charge o[censored]ltra deluxe bus the fare is 365 but at the time of journy they will given asuper deluxe bus for jurny we asked the conducter he replied that it is the order o superrior officers so we pay for ultra deluxe bus and travel in a super deluxe bus th bus no is TN74N1494 so please take nessary action and save the passenger from the cheating officers

Good Morning Sir,

My name is Ramesh. I was travelled on[protected] Friday from Chennai to Tirunelveli at 8.00 PM Ultra Deluxe (Fare 315 Rs) (towards Kanyakumari Dept Bus) . In between villupuram to trichy heavy rain the bus full of water . Bus full of hole . I was totally wet .very worst bus service . 33 peoples very scared . And the TNSTC peoples collect entertainment charges including the ticket fare but there is no TV . If I asked the peoples they respond very worst manner

[protected] Tirunelveli to Chennai super deluxe bus also the same entertainment less problem created no TV but video coach. Bus timing is 7.10pm from tirunelveli bus terminus but reached “Perungulathur” at 8.30 am but bus name is express ” non stop”(what is the meaning that ).But the bus going all the bus stop . get the people standing .finally bus breakdown in “Madurantham “ .That bus stopped in three canteen each canteen Half an hour

We have to plan to go to our native last minute so we choose bus .But this travel is not satisfied the people .If it is continuous means people totally avoid TNSTC Transport .Alternative chance is “Private Travels and Train “.So government get aware of this problem .

So much of college students struggled to go college at correct time and working peoples .I saw there ladies can’t control our children’s the children’s were crying

“So in future TNSTC Transport is best Transport in Tamilnadu we expecting that to”

Sir,
I am Arun from Coimbatore, on 23.08.2011 at 10.30 a.m i am waiting for bus to reach Town Hall in Krishnammal Bus Stopping at that time a bus 90A Somanur to Ukkadam bus TN38 N 1918 was crossed the bus stop, but bus has left the stop and went 100m far and then stopped , i ran way and entered the bus and asked the conductor
is this place was stopping for u? he replied, bus stopped only unloading passengers not for u this is my bus i am not yours servant and refused to give ticket and forcibly said to get down. At last i get down with tears in my eyes

Conductor Name: Mr.S.Thangaraj
Bus.No: 90A
Route: Somanur to Ukkadam
Regn.No: TN 38 N 1918

My Name: P.Arun
Mobile No:[protected]

Hi,

I travell through state buses very often as my dad is a conductor we have a family pass(given by Govt) to travell in tamil nadu.

Bus TNSTC staff in CMBT says only one person can travell in pass for 1 bus

I have never heard about that rule before

there are ony 3 buses which goes to my place RS mangalam other 2 buses are full and the 3rd bus have one passanger who is already going in Pass so i cant board the buss (there was 18 seats free at that time)

Its a government pass and how can TNSTC say i cant travell when seats are available

finally i did travell in the same bus after paying for my seat(Seat No 13) even though the bus was never full till i reached my place

Can some one check if TNSTC really have such a _______(Dont like to use abusive words in a publick forum) rule and if so please for god sake change that hell ......

I Happened to travel in a TNSTC bus from Vellankanni to chennai with my family a couple of months back. belive me that was the worst of the worst travell in a bus ever in my life (i used to travel by state buses 8 to 9 times a year for 18odd years, as my father is a conductor in MTC)

the bus was a ULTRA DELUX bus (atleast thats what they call) Rs 200 i bought 12 tickets (9 adult and 3 small childrens,TNSTC does not give seat for 1/2 tickets so i bought 3 full tickets for them too). the bus was full of bed bugs (Mootai poochi). the bus reached Pondi and we asked the conductor to stop the bus for us to complaint, but the driver and conductor never stopped.

Dear Sir,
I am Chandru.V. My address is 18/24 convent street, Cheyur Road, Avinashi-641654, Coimbatore. My Contact No is [protected]. I went Coimbatore from my home on[protected]. I got a bus (TN 33 N 2580) from chidhamani theatre bus stop at 3.05 PM. The Bus ticket No is 289135. After 30 minutes the bus had breakdown near karumattampatti police station. In that bus driver and conductor were checked the bus and told this bus had break downed, so it will not move. Then we were step down from the bus. At that time two buses were came from avinashi. Both the buses were stopped. The first bus had crowed. So we ask the (TN 33 N 2580) Bus conductor shall we step up this bus. The Bus number is (TN 74 N 1460). This bus is stand on center of the road. We step up that bus. In the mean time bus conductor told we stop the bus on left side of the road. So passengers were remove they hands from that bus. Suddenly the bus driver starts the bus and he went, he didn’t stop the bus and take that passengers. After the bus driver stop the bus at karumattampatti bus stop. The conductor came near to me, and he told, those who are the passengers come from the bus (TN 33 N 2580), those are again take the ticket from this bus, others please stop down the bus. We were asked his branch manager mobile number or branch number. But he didn’t give those numbers. Also he didn’t tell his name. We were argued with him, but he didn’t accept anything. So we were taken a ticket from karumattampatti to Coimbatore. The bus Ticket No is 286076. The Time to issued ticket 3.40 PM.
Here I have attached those two bus tickets and the irresponsible conductors’ bus front and back side photos.
In case I didn’t have any enough money means what I am doing. Sp please take an action to the irresponsible conductor; also ask him to give money Rs. 50,000 for compensation. Because I am mentally disturbed due to this event.
I am waiting from the court response. I believe I will get a good justice.

i booked a ticket in setc bus from dharapuram to chennai on 20.7.2011 7 pm .i was delayed by 2 min so bus was depatured.they were asking my phone number in the registration form .i traced the bus through call taxi within 10 km .i was astonished by seeing my seat was filled by someone... MY QUESTION : 1.whats the point for asking my phone number? since they did not disclose their phone number anywhere i could nt able to make a call. 2.how come my seat would be filled within next stop, if so what about my reservation ? MY BILL NUM :14315 .BUS NUMBER :1481 183..PLEASE ANYONE HELP ME . My email id :[protected]@trane.com. phone num.[protected]..

I TOOK TICKET IN TNSTC AT 1.30 PM FROM TRICHY TO CHENNAI BY A/C BUS. I TOOK THE BUS BECAUSE OF SUMMER I PREFFER AC BUS. BUT THE AC IS NOT WORKING. EVEN IF AC IS NOT WORKING THE OUT SIDE AIR ALSO WILL NOT COME.IF WE ASK THE CONDUCTOR HE TOLD WE GAVE THE AC FOR SERVICE BUT DUE TO HEAVY SUMMER AC IMPACT WILL NOT SUPPORT YOU. WINDOW ALSO NOT OPENED. THINK THAT 7 HRS WITH SWETING WE CAME HERE BY 7.30 AT CHENNAI. EVEN IF WE COMPLAINT ALSO WHO WILL TAKE CARE.

EVERY BODY FRUSTRATED AND SHOUTED AT CONDUCTOR WHAT HE CAN DO WITH AC MAHINE.

I have travelled from Chennai CMBT to Erode on 20.05.11 thro TNSTC , Erode division which is going upto Gopi , they have started around 6.30 pm , the bus stops at the place near to Viluppuram around 10 pm for dinner , the hotel place is ARISTO , already I am hungry , I went to the hotel and enquired and ordered for Dosa , they have given 2 Dosas and told that they wont provide any sambar or chutney and the available dish is Egg , Chicken & Mutton Kurumas , What to do , I ordered Egg Kuruma , then I got shocked the boiled eggs in Kuruma which the taste is very worst.Anyway I have taken half dosa and the bill amount is Rs.65/=. All the passengers came there were cursing the hotel people and drivers / conductors. In the hotel like this they were getting higher amount and giving the worst food , If we eat that food means definetily we will face side effects. All the drivers & conductors were treated as VVIP in that hotels and they were served in seperate room , afterall for these free food , the drivers/ conductors are pushing us in a Bad hotels , instead of this they can get Rs.10/= extra from all the passengers for food and stop in good hotel.

This is very sad to mention that, bus number: TN-74-N-1039, which i traveled from Kulasekaram to Chennai. The departure timing of the bus was 2:30pm, three days before the timings for some buses were changed and the passengers were not aware of it, even the booking office didn't inform passengers who were already reserved the tickets.(Note: They noted the phone numbers during booking). Another issue is that the Government bus itself is using pirated DVD movies.

The buses from Pondy are not stopping during peak hours at Kalpakkam stop. If enquired, the answer was the buses are fully occupied at the starting place itself. We travelling by the state run transport, have to bear all the difficulties.
During the peak hours (7-9am) especially on Monday, it is very difficult to board the buses if they stop. The issue was taken to notice to honourable MP of Kancheepuram constituency, but in vain.
Nearly more than 1000 people travel up and down to Chennai daily.
I request the concerned authorites to run addtional services, if possibel cut service from Kalpakkam or from the local depot already functioning.

I had a travel in government bus from karur to Erode.Bus No TN33 N 2607 Date 27/4/2011 time 8.40pm.I gave 100 rupees to conductor for 22 rupees because i dont have change.But the Conductor didnt give me the balance amount upto my designation.Atlast he make a note in ticket backside and signed.The very next day i asked in kavindapadi Branch they told me that the conductor did not remit my balance.
Also this is a conformed cheat.

I also make a letter to kavindapadi Branch manager on 30/4/2011.But he did not response till now.So please make a proper remedy and also i have the original ticket with the conductor signature.

Sir,

There is no bus facility from chengalpattu to tindivanam/villupuram/pondicherry. In the days of pongal deepavali or on marriage days or on sundays, all buses are going in bye pass and not entering the chengalpattu town.

Please arrange seperate bus facility from chengalpattu to villupuram, pondicherry / tindivanam

sivakumar
mobile [protected]

1. The SETC buses are of very poor quality in terms of cleanliness and comfort of seats.
2. The seats are all torn and dirty. Moreover there is no legspace at all.
3. They never maintain the timings. Officials dont even know whether bus will come or not?
4. People are ready to pay money but SETC is not ready to provide quality.
5. Why not ply volvo buses between important districts where private people are making money.

I went to Salem Bus Stand to Book SETC Bus ticket on 11-Mar-2011 @ 9.45 PM. But the officer at issuing the form told me that come tomorrow in negligent manner despite the booking timing was till 10:00 PM which is written on the board. Some how I fought with him and convinced to get the form. He asked for the cash Re. 1. Unfortunately I didn't had Re. 1 and I gave Rs 10. He angrily took the form from me and through the cash saying come with exact Re. 1 to get the form. This is a rude behavior. The I got the change some a co passenger and booked the ticket to bangalore at 09:52 PM. The officer on duty in issuing the form has to be punished for saying the counter is closed well before the closure time and his rude, negligent behavior.

Thanks.

My ticket no is : AY 674957
Journey Details : 14-Mar-2011, Salem to Bangalore


If the ticket copy is required for taking my complaint please let me know. My contact nos are bellow.

Mob : +91 [protected] / [protected]
Off : +91 [protected]