Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

DEAR SIR

I TRAVELLED IN TAMILNADU STATE TRANSPORT CORPORATION ON 12/09/2010 FROM MADURAI TO BANGLORE

NAME -MANIKANDAN & SUGANTHI(SEAT NO-3 & 4) @9 PM

ROUTE NO-846UD

WE HAD BEEN OFFERED A VEHICLE WHICH IS NOT PROPERLY MAINTAINED

AND THE VEHICLE WAS NOT ALE TO GO MORE THAN A SPEED OF 30 KM/HR AFTER SALEM

THE VEHICLE HAS TO REACH BANGLORE @ 5 AM BUT ACTUALLY REACHED @ 9 AM

WE COULD NOT GO TO THE OFFICE THGAT DAY


THE DRIVERS WERE HELPLESS AS THEY TOLD NOTHING CAN BE DONE AS THEIR MANAGEMENT SUPPORT IS NOT THERE

THIS IS THE SECOND TIME I AM FACING THE PROBLEM THE SAME PROBLEM OCCURED A MONTH BACK WHEN I TRAVELLED FROM BODINAYAKANUR TO BANGLORE


PLEASE LOOK INTO THE MATTER AS IT MIGHT SPOIL THE REPUTATION OF TAMIL NADU TRANSPORT VEHICLES

EXPECTING A SUITABLE MEASURE TO ELIMINATE THIS PROBLEM IN FUTURE

REGARDS

MANIKANDAN
[protected]

Respected Sir,

On 10th September 2010 (Friday), I have travelled in a TNSTC bus from CHENNAI to DHARMAPURI via THIRUPPATHUR. Between thriupathur and dharmapuri, the bus tyre got punctured. None of the TNSTC buses responded even driver's and conductor's request. We passengers were suffered a lot at the midnight between 2 to 3 AM IST.

To whom I should report:
1. Bus is not holding any Jocki ( Used to lift bus when punctured)
2. None of the buses passed through our way was not responding even the bus driver and conductor requested the other buses.
3. The Depot representative have not sent an alternate bus at that particular time.

Dear Sir

From:
John Peter
Devakottai
Sivagangai Distric
Cell : [protected]

To
TNSTC Corporations
Sivagangai

Muthukulathure To Karaikudi Govertment Bus Is Not comming 4 days in per week, Passenser are incovence walking in 10 km, This is an last bus in way Timming Departure in (karaikudi 6.45), devakottai (7.30), (sarugani 8.00), (sooranam 9.00), This is an last bus Sarugani To soornam, The contractors says Bus tire is very damage so he is not comming , please, please , please solved to this problem

Hi All,
I am Ravi, working in private concern in Chennai and my native is Tirunelveli, very recently I travelled in SETC from Tirunelveli to Chennai and I had very bad experience in Journey,
The story starts here,
Actual dep. time 4.00pm from tvl, so we started from our home at 3.30pm, since bus was coming from Kanniyakumari, it sharply reached tvl at 5.45pm :), again there was a issue to start from there(It’s a really big story, I m skipping this), then Police had come and solved the issue.
At last we start from tvl at 6.30pm, the max speed of bus was 50km/hr throughout the route, even though road was very good.
We reached Perungulathur at 8.30am next day morning, we all were thinking bus will go to thambaram, but here is big Kodumai, they stopped in bypass road, they asked as to get down without proper prior information in Perungulathur.
Then we had walk from bypass to near MTC bus stop :(, at last we reached home at 9.30.

But one thing, this is good Lesson learned for me, If don’t get ticket on either train or Private buses, I will cancel the date journey. :)

Attn '[protected]@md5.vsnl.net.in'
08.25.2010

Dear Sir,

I regret to bring this to your knowledge that we are experiencing various ticket pricing patterns when we travel in the bus.

For example, in same bus traveling from Peramanalur to Salem, sometimes we are asked for 37/- as ticket and sometimes 55/- . This charges are when we travel in a Byepass rider. How can same route have different pricing..? When we ask the conductor we are told that it is a special bus. Just tell me based on the crowd in the route, TNSTC plans for special buses but why at special fares.

Another instant is when we travel in bus to Bangalore from Salem, The normal charge is 80/- per head but sometimes we are charged even 135/- to 140/- telling that it is a special bus.

This is really a complex situation where all passengers after getting into bus have to pay to the conductor and move on But I think some displays should be kept inside the bus itself showing final prices.

Am greatly hurt by these patterns in such a rate of inflation how can a person like me from middle class manage to travel in govt buses. When we prefer govt buses mainly because they are at affordable prices.

Best Regards,
Ankaith Jain,
Sr. Merchandiser, AGPL - India Liaison Office,
Bengaluru # +91 [protected], Tirupur # +91 [protected] Landline: +[protected]/13.

I travelled from thanjavur to chennnai. i started from thanjavur at 8 pm. At 11.30pm the propellar shaft of SETC bus got broken.Till 4am we havent recieved any bus from SETC. Children were waiting without sleep for another bus till 4 am.After 4am we got another SETC bus arranged by SETC. That SETC bus again at 7.30am near thindivam got some other problem. we along with children were supposed wait for 2hr for another bus. finally we got the bus from thindivam at 9.30am. we reached porur at 12.30.

we suffered a lot. i just now joined ia a company were i am suposed to be there at 7.30am but i reached at 1.30pm. i suffered a lot. Sever action should be taken regardig this.

From
V.Muthu saravanan
Kattakkalaipatty Village,
Ambalakaranpatty Post,
Melur - Taluk,
Madurai - District.
PIN:625 109


Dear Sir,

This is to inform you that I am residing at Kattakkalaipatty village, which is situated on Melur - Sivagangai Road and almost 14 KMs away from both cities.

We have one bus stop at our village (its mentioned in Government list) but most of the drivers (From Melur depot as well Sivangai) they are simply ignoring us, they don’t stop Buses at our Bus stop, even if we use our hand signal to stop them.

This is humble request to all the concerned senior officers in particular department that we are also human beings though living in a village, kindly convey this message to all your drivers who drive through our stop and ask them to stop the buses at our bus stop, if someone trying to stop it.

I hope a Government Bus should stop at particular stop if it is properly stopped by human beings. We are all not animals to be simply ignored by your drivers while trying to stop your buses in our bus stop. Because most o[censored]s had terrific experience and have been badly affected and hurt by your Honorable Drivers.

We strongly believe that nobody lose anything, if Buses are stopped in our stop for few seconds. We all hope our letter will be considered soon.

Thanking you

Sincerely your
V.Muthu saravanan
Mobile:[protected]

Dear Sir/Madam,

I am Nagaraj from Gandhipuram, I am working in a Software company at Saravanampatti. It is 15 km from Gandhipuram. The bus No 111 only will go to this area. It will come once in a half an hour. If i miss the bus i have to wait another half an hour. Today i came to lakshmipuram bus stop at 7.30. That time one 111 came and i gave a hand signal to stop the bus, But the Driver went away from the bus stop and stopped the bus 200 meter from the bus stop. I ran and caught the bus with fear. It is very irresponsible behavior have done by the Driver. I request the higher authorities to take the necessary action on the driver.

The Bus Registration Number : TN 38 N 1106
Bus Root Number : 111
Date : 21.08.2010
Time : 7.30
Place : Lakshmipuram,Coimbatore-641012

We a copule of commuters, plying from Thanjavur NEW Busstand to Trichy Central Busstand, everyday. Usually we are plying through Govt. buses only. That too in the bus coming from ARIYALUR, bearing no. TN45 2167, starting at Thanjavur New Busstand at 7.34 AM and TN45 2103, starting at Thanjavur New Busstand at 7.37 AM, and reach Trichy around 9.15 AM. The travel in these two buses is always safe and good. UNFORTUNATELY, for last some weeks, these two buses are not plying on many MONDAYS, resulting distrubance to the regular commuters. When we asked Thanjavur Newbusstand staff, they told, abovesaid buses may sent to some other route, during MONDAYS only. We request you to kindly take necessary action to send the abovesaid buses as usual on all the MONDAYS also, and save us from LATE entry in our respected offices.
Thanking you.
Yours faithfully
REGULAR COMMUTERS of TN45 2167 and TN45 2103.

i am from sivakasi. our city is called as "Small japan" because of hardworking peoples.in our city most of the business peoples and students who are all depending on chennai for their business and studies are suffering from unavailability of frequent bus service to chennai. now we are provided with only one a/c bus. its cost Rs.460. due to this high amount some small business people and economically poor student cant use this bus. so we have to go to madurai for catching buses for chennai. this makes us frustrating about the journey, so please cancel the a/c bus and provide more number o[censored]ltra deluxe buses. it will make us so happy and it will be very useful for our city business enhancement. i hope that this complaint will be processed in favour out city peoples wish.

by
sivakasi well wishers

sir ,my native is Trichy but am working in covai,karumathampatti. Yesterday(15/08/2010) night i got TNSTC bus from Erode,usually Erode to Karumathampatti charge will Rs.21 but he put full amount(Rs.32). i was inquired with conductor but he said"from Erode covai, you can get down anywhere but fare will be full".time also night around 1AM so we can not get any other source. actually i do not know this rule or not,also here i have mention that bus detail,Bus No: Tn 33 N 1869 conductor Name M. Eswaramurthy. here i request you to kindly take necessary action for get back my lost amount and solution for mind stress.

thanking you,

I am Pradeep, working in Bangalore.
On 14/07/2010, I travelled with my family (wife, 10 yr old kid & 1 yr old kid) from Theni, Tamilnadu to Dindigul in the Government Transportation Bus (TNSTC, Madurai, Bus No : TN58 - N 0510)
The Bus started at 6.30 PM from Theni. When it reached Periyakulam, the bus broke down.The driver took the bus to the nearby Bus depot, and started correcting the problem. I had booked my train from Dindigul to Bangalore for the same day[protected], Train No:6731, Ticket PNR No :[protected], Departure time : 9.25 PM) through TATKAL booking.

Since it was becoming late, I approached the bus conductor and enquired him. He replied back that the bus will be ready in another 5 mins. Later, after 10 mins, still the bus did not start. Once again I informed him that I have to catch the train at 9.20 PM and requested him to give back the money, so that I can catch another bus and I would not miss the train. He replied again that it will be ready in 5 mins, and that he will pick up the speed and reach Dindigul on time.

Later, the bus started after 10 more minutes, and it went very slowly and reached Dindigul only by 9.30 PM. We took an autorickshaw and rushed to the Railway junction.
But the train had left the station already.

I had planned to reach Bangalore the next day early morning, so that I can attend my office meeting with my client which was very crucial related to my career. But since I could not catch the train, my plans were collapsed. I had a very bitter experience carrying my small kids in another bus to salem and then to banglore, and suffered a lot that night without sleep. Since I reached Bangalore very late next morning, I missed that important meeting at the office too.
Also, since the train was booked in Tatkal scheme, I could not cancel the ticket and there was no refund given to me.SO WE UNDERWENT BOTH FINANCIAL LOSS AND MENTAL SUFFERINGS.ALSO MY BABY FELT ILL NEXT DAY BECAUSE OF PREVIOUS DAYS CONTINUOUS BUS TRAVEL.BABY IS STILL SUFFERING A LOT.

I request the authorities to take stringent action for this incident, and grant me a solatium of Rs.20000 for my financial loss (No refund for train ticket, extra charge paid for the bus to travel from Dindigul to Bangalore) and mental & physical sufferings.

I want to share an incident which happened couple of weeks before in my
life.
I went to my native to attend a marriage and after attending it, me and
my brother were returning back to bangalore. It was Tuesday so buses are
free and I didn't book the ticket. We got a ticket in an Ultra Deluxe
bus.The fare is 175 rupees per person. I bought 2 tickets by giving 400
rupees. The conductor didn't give me the balance amount of 50 rupees and I
have asked him to return it back, but he refused and he started arguing with
me and literally told me that you cannot speak rules and at last he had
taken the ticket and gave 400 bugs back to me as if he is the owner of the
bus. That poor fellow didn't realize that he works for public.
I was shocked and I don't have any other way, so we have accepted it and
gave Rs 400 to get the tickets back. but some thing was hindering me. I
thought to do something about it and surprisingly I saw a phone number
written inside the bus, where we can place our complaints. I called them and
shared this incident. They told me that they will call me back in 5 mins.
After 3 mins the conductor came to me and had given me the remaining
amount and asked me to call them back. I felt really good and I started
sleeping.
Around 2:30 AM two checking inspectors entered in to the bus and they
found that the conductor was cheating like anything. He has given old
invalid ticket for 5 passengers.
Rs 1000 he was cheating on that day. Just imagine if he continues this for
years, how much will be the loss for government and public.
Last weekend again I went to my native and heard from my uncle that SETC
has started checking the tickets and conductors rigorously in reservation
buses. When I heard this I really felt that I have done something for the
society.

Thanks,
Priya

Hi,
Right now manual booking only available in Karur for SETC. If online booking is introduced, it'll be very helpful for SETC passengers. So that we can book from Chennai or Bangalore, etc. We can book from other places too.

Also, one more request. In Karur SETC booking counter, ticket resevation person is not available on all times. As his home is near by bus stand, he used to go home in office timings too and so we need to stand in the reservation counter for more than 1 hour. Please take necessary action on this. It'll be very helpful. Because for the purpose of booking tickets, our parents leaving their work and coming for reservation counter. Hardly it will take 1 hour to reach karur bus stand from my native, so totally 3-4 hours they are spending and also they lost salary for that 4 hours. If we ask means, they are replying us very irresponsibly. If you introduce online booking, so that we can book from Chennai, Bangalore, etc.. Our parents also no need to wait in queue for long time.

I request you to consider it in high priority.

Thanks,
Priya

Respected Sir,
i would like to highlight the bad experience i had from the night enquiry counter staff member AT SETC PONDICHERRY OFFICE AT 10PM IN THE NIGHT ON[protected]THURSDAY). I HAD BOOKED MY TICKET FOR NIGHT 9.45 PM(1/7/2010) SETC UD LUXURY BUS TO COIMBATORE. SO EVEN AFTER 10 PM ON NOT SEEING THE BUS AT THE STATION I ENQUIRED WITH THE ENQIRY COUNTER PERSON. HE SHOUTED AT ME SAYING THAT CANT U SEE WHEN BUS COMES. I POLITELY ASKED HIM WHY BUS HAS NOT COME HE BEHAVED INDIFFERENTLY. BUS WILL COME THEN U CAN BOARD NOT EVEN AN APOLOGY FOR BUS BEING LATE OR ANY CLARIFICATION. SO MY FRIEND ASKED HIM WHY UR SO IRRESPONSIBILE. HIS REPLY WAS I AM A GOVT, SERVANT I[censored] WANT U GO AND COMPLAIN ANY WHERE U LIKE I DONT CARE. FINALLY ON SEEING THE CROWD AND HEATED WORDS A PONDICHERRY POLICE MEN CAME AND PACIFIED US HE GOT US INFORMATION THAT BUS WILL COME AT 10.15PM. I REGRET TO SAY THAT SUCH USELESS ARROGANT STAFF SHOULD BE REPLACED FROM ENQIRY COUNTER
THAT TOO AT NIGHT TIMES . THESE PEOPLE ARE A DISGRACE TO SETC.

Tickets of the Chenganacherry- Chennai SETC bus are sold in black market.

Since there are no reservation facilities for this bus, only seat reservation coupons are issued 45 minutes before departure of the bus. It is mentioned that only 2 coupens per person will be issued.

Yesterday 27th May 2010, I stood in the queue at the counter by 1.55 pm for the bus (TN 01 N 8103) which departs at 3.pm. The counter was opened at 2.40 pm and coupons were issued to only 5 persons and it was declared that the seats are full. Neither the conductor nor the drivers issued the coupons. It was another person wearing a ‘lungi’ and a shirt, issued it. As per the number of coupons issued the passengers should not be more than 10 in this 35 seater bus. But the bus was full and many passengers were turned away. Later this ‘lungi’ clad man told me that one passenger has not come and he can spare that seat to me for a consideration.
How can a person who has taken the coupon hardly 20 minutes back cannot turn up?. This clearly shows that that the coupons were sold earlier.

Another matter of corruption is that in the display board the amount of seat reservation coupon is purposefully erased.

Why can’t SETC start reservation for this bus?

It is high time that SETC look into this issue and find a solution to curb this corruption.

Biju George
27, VGP pon nagar
Sembakkom , Chennai -73

Sir,
This is manoj from coimbatore.I sent this complaint regarding of non stopping of bus(route no-56)
Bus-56,is plying from ganthipuram to poluvampatti,via thondamuthur.On june 10 i show my hand to stop the bus at park gate stop at morning 5am.But the bus havent stopped.Even the bus driver listned me.But he concentrate only to drive the bus.
So i request you take a proper action on this complaint.This is the 1st bus...

Sir,

Today (07/06/2010) I have travelled from Trichy to Salem in the TNSTC bus. Bus no.TN45 3009. Bus started
from trichy at 8.55 AM and reached Salem by 12.50 PM. Actually, this is Express and PP bus. They are charged extra money and they took nearly 4 hours to reach salem. All other private buses taking only 3 and half hours and they are charging normal fare. But TNSTC charging extra amount and taking nearly half an hour more.... and driver and conductors using bad words if you enquire about the delay. They ask us who told to get in TNSTC bus.
That is why the people are not preferring Govt. buses.

Another beauty is, I travelled the bus bearing No. TN 45 3009 and bus number printed in ticket is TN45 N 1875. HOW IS THIS GOVT ORGANISATION WORKING ??????????????

Funny.

Conductor refused to stop the bus in "Irungattukotai" bus stop. But he has given tiket in the name of "Irungattukotai". He asked me to step down in toll gate speed Braker (which is before "Irungattukotai"). He said "Time delay" as the reason for non-stoppage.

Bus No: TN72N1335
Tiket No: 074264 dt.31/05/2010 06:04:46 am
RT No: K139

I am coming from vellore to irungattukotai once in a week. But every time i have to request the conductor to stop the bus in irrugattukotai inspite of bus stage is available. Most of them will not stop in bus stop. Due to the above, i have to suffer "Additional transportation for Auto fare" and time delay.

Will concern personal take action to regulatize these kind of passanger disturbance? If so, Thanks in advance.

Sir,

I booked 3 tickets from Tirupathi to Madurai thru State Express Transport Corporation AC bus (7.20 pm) for me, and my parents on last friday (20th May). My seat did not have push back facility when asked about it to the Conductor, he said the spring was not working and got damaged by a passenger with a smart smile. And the AC is also not properly working and the answer from him is do not expect more than this.

For a AC bus, there is no blanket or water bottle given. And standing passengers were taken from Vellore to Madurai (even 2 ladies allowed in the cabin of the Driver). As the AC is already not in full flow and the capacity of the bus is more than that of allowed it was very congested within the bus.

I am deeply disappointed with the service.