Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

we have booked a bus ticket from tuticorin to chennai. The bus was scheduled to start at 620 pm. Due to some reasons there has been a delay in the schedule, however other buses on the same route are on time. It has not occurred to the corporation to intimate relevant passengers neither reallocate any other bus for these passengers. No one is taking responsibility for this. It is high time they change this attitude towards consumers.

My son, who is a first year college student, was travelling from Walajapet to Kancheepuram by Tamilnadu State Transport Corporation bus (Route No.156; TN 23 N 1789) on 08 Feb. 2010. He boarded the bus at Walajapet, but took a five minutes time to ask for a ticket (Ticket No.027832 with RT No 501). Though he asked for the ticket, he himself voluntarily, the conductor abused him vulgarly and shouted at him using bad language for the delay. Though he expressed sorry and requested him not to use bad language, he continued it for some time. During the travel when he asked some details from the driver, he also joined the abuse.
Who gave them the right to use bad language and abuse badly for the mistake he did inadvertently? Is this the way for the public servants to behave like this to the younger generation? This kind of attitude and approach by the crew towards the growing young generation is totally wrong in my opinion and it is also much harmful to the society indirectly in general.
My son was offended by this very much and wanted to know the way to express his anger towards their behavior. May I request the authorities concerned to take note and do the needful to provide facilities to express their grievances to ventilate and also to train their crew appropriately to deal with the passenger.

i used to travel from tirunelveli to chennai in ac setc bus while travelling i get really irritated by watching boom tv.really it [censored]s.it plays only worst songs and flims so i kindly request you to stop the boom tv service and appy olden method

Dear Sir,

My native is S.S>Kottai in Sivagangai Dist., Every bus used to stop here for Pick up & Drop off except some express buses. I was travelling from Madurai to S.S.Kottai on 16th Jan 2010, the cinductor told me that the bus will not stop there in SS Kottai & he refused to give issue the ticket. The travel tie is approximately 8:30 PM from Madurai Mattuthavani Bus stand.We were four includes my aunties & brother. I was asking to conductor to give in writing this bus will not stop in SS kottai & also the control room telephone number to contact and ask them why this will not stop?? He refused to do both. He gave ticket up to Melur & he went off without response.

This kind of non responsible conductors and the TNSTC Team should avoid the behaviour. They should have inmplemented the 24Hr Call center number for probelms in bus itself.

Hope we need to fight with this government bus systems and priblems to sort iut.

Regards,
G.Mahendiran.

I had traveled from vilipuram to trichy by bus number TN 63 N 1195 on 15th Jan 2010.We experienced huge inconvenience since the travel time took about 3.5 to 4 hours due to very slow movement by the driver.Given that all o[censored]s have busy schedules,this is a matter to be looked into.The driver was going at a rate of 30 kmph on a highway road almost free in the afternoon.When asked about it the driver did not reply properly.He blamed the bus for not being able to speed which is absurd since the bus was destined from vilipuram to madurai.Given that the driver was also old, it is the role of TNSTC to ensure that fit drivers undertake a long distance driving as a job and not cause such problems to travelers.

Kindly find complaint on SETC bus service.
PRN-T[protected]
Bus – TN N 6848
Number – A843
Seat – 17,18,19,20
Complaint – Broken glass on W 20; No handle for Push back; Push back not working for Seat 18; No main door for bus. Fan not working. Seat covers were very dirty.
Bus routed from Chennai to Tiruchy.

I have boared the bus from Madurai Koripalayam to Thabal thanthi nagar(1 G ExP)
TN58 0687.

Normal bus charge is Rs 3 and Express bus charge is Rs 5 and this is a express bus stopped at all the stops but the charge is express charge.

Dear All,

I have travelled Yesterday[protected]from RAJAPALAM TO CHENNAI Avadi through TNSTC ultradeluxe bus. I have reserved my tickets by paying Rs.320/- from the counter. When i was boarding conductor took my reservation ticket and iisued me Ticket for Rs.305/- Instead of Rs.320/-. I asked the conductor that you have check and return only the reservation ticket to me because i am a regular passenger of TNSTC,SETC bus. He was informing me that he will give tickets worth Rs.305/-only in a rude manner and explaining me that is the rules. Then i told him i am on a official visit i have to submit my ticket if you are giving me ticket for Rs.305/-then how can i claim Rs.320/- from my office.

He was informing in cruel manner that he will give ticket for Rs.305/- only. If you have any thing to say you may get down. I informed him this is not a good note dont talk like this Rs.15/- is not a matter to me but i have doubt on you . He simply saying that you may comlaint to anybody. Another co-passenger who is also transport employees of the same branch informing me that if you are going to compalin him. It will not work because the concerned branch manager is very close relative to him. And he is from RULING party trade union.

After some time he was coming to me and informing that if you want you come or you may get down at here .That area is dense forest.

He made my travel in a bad way.
Now a days they are also behaving very abnormal to the passendger.That s why all are prefering to go by OMNI or Travels Bus.

I am frequent traveler in SETC from Bangalore to Tirunelveli and Tirunelveli to Bangalore. Recently I came to know that Route No: 874 UD is been cancelled which starts in Bangalore at 5PM.

This was running in a convenient time and most of the time reaches Tirunelveli before 6 AM. Stopping this service is forcing people to travel in the private buses. So kindly reintroduce this service again or modify the time of route no 873 (Udangudi) instead of 4:30 PM to 5:30 PM and convert this service as High way Rider so as to reach Tirunelveli before 6 AM. Most of the offices gets over by 5 PM or 5:30 PM and the buses which is starting before 5:30 PM are not very much useful to the common public who wants to travel from Bangalore.
2) This bus which was starting from Tirunelveli at 6 PM is also cancelled. Any bus which starts later than 6 PM will not help the people who want to go for duty. Kindly re-introduce route no: 874 or modify the timings of route no 873 to start from Tirunelveli at 6:30 PM and reach Bangalore before 6:30 PM.
3) Opening for online – booking to public will be very helpful and reduces the rush and the manpower in the reservation counter. This also helps SETC to plan and introduce special services during festival season.
4) Kindly introduce another boarding point near St. John’s Hospital at Bangalore similar to the Electronic City boarding point.

I travelled on 22/11/09 from Koyembedu Bus stand to Coimbatore by TNSTC A/C 10.00PM bus.


While sitting in the but itself at 9.45 PM it was notice by the passenger and driver of the bus that the A/C was not working. When the passengers complained to the driver and the conductor they initially said that it will be alright after we start then latter they said there is a problem and it will be rectified after Vellore. But nothing was done. Entire night all the passenges travelled with sweat and soffaction.

After paying Rs.450 /- for a/c fair we had to travel without sleep in soffaction. We could have travelled in a non A/C bus comfortably with lesser fair if they could have disclosed the truth before staring from Chennai.

My seat number was 32.


No refund of money was offer. When asked the conductor said that we have to contact the booking office from where the ticket was taken.

Please forward this complaint to the concerned authority and request him to initiate action against the resposible person who has decided to run the bus without a/c instead of making an alternate arrangement.

Tindivanam to Thiruchitrambalam kootroad bus fare RS.10 but conductor has charged Rs.13 and he did not stop the bus

I boarded in a TNSTC ( Gudiyattam depot ( vilupuram zone) ) bus going to Chennai in Gudiyattam.

In normal days the bus fare is around Rs 55 to koyambedu from gudiyattam
further in normal days there is stage in ponamallae,guindy,Koyambedu.

But today they collected Rs 70 to koyambedu further they told that there is no stage for ponamallae,guindy only koyambedu

They told that even though if you get down in ponamallae you have to pay Rs 70. When we asked them they told that the officals in the TNSTC told them to collect fares and indulge in such act

Sir I feel that the fault is with the conductor ( they are acting on there own to show more collection during festival season ) because one person got into bus in ponamallae he got ticket to guindy stage

The details in am having in my ticket are

_________________________________

TNSTC(VPM)
GDM (VLR) (3)
No: 113444 19/10/09 03:48:14
EXPRESS
GUDIYATTAM-KOYAMBEDU RUT:75EP
MANU. LUGG
CURR. STG.NO:001 GUDIYATTAM
Rs: 70.00

022486 CR2072 DR2072 [protected]

____________________________________

--- Thanks & Regards
GNANASEKARAN

Hi,

On Friday, dated:[protected] Time(3.40.00PM) journey (from pondicherry to chennai), the bus fare from Pondicherry to chennai (Thiruvanmyur) is only Rs.48/-. But the driver took Rs.55 and arguing that even if we get down at Mahabalipuram, we need to pay Rs.55. I told him that even last week I paid only Rs.48 but he was constantly arguing with me saying if I have to travel I need to pay Rs. 55 else I can get down and catch the bus which takes Rs. 48.

I didnt note the bus number. Bus started at 3.40 pm from Pondcherry bus stand. Usually all buses from Pondicherry to Chennai on Sundays from 3 to 5 pm will be reserved on the spot for Rs.5.

It will be helpful if this complaint reaches the reponsible person.

Thanks & Regards,
Rajambalzanaki

I'm also a passenger like others,my complaint issues may be funny but we've to think of it,nowadays in some of the buses we may see express service boards and they're getting 18% to 20% of more fares,but same speed and it shows indirectly they're increased the fares like,govt should think of this and take an immediate step,

Dear sir,

I am working as a IT analyst in a IT firm, we mostly travel from chennai to ulunduer per by bus,
my native is Padhur( near to ulunduer per), There is no local buses from 10.00 to morning, if i asked the driver or conductor stop my village stoping , they always refusing, actually they wasting lots of time in Motel and other bus stop, I requesting you to Please guide the driver if a passengers requesting stop the bus in untime and if they come from long distance,
simply, if a passengfer starts from Salem or ulunduer per ,they stops the bus from Tambaram to CMBT,why the same think not follwed from CMBT to destination ( this is request only for night time and no buses availabe) , the drivers and conductors alaways saying that , they got the oder from their depot manger that dont stop the bus if there is stage,
Please consider this as common issue

thanks and regards

Sir,
Requesting to start new INTERSTATE SERVICE from THANJAVUR to PUNALUR(KERALA) via THENKASI,SENCOTTA.

ISMAIL.R

in TNSTC bus i have travelled many times always they will collect extra money as equal to express bus from salem to bangalore but they r stopping in each and every villages as well as half an hour halt for coffee/tea.

Sir
No services hasbeen operating to KOZHIKKODE(KERALA) from THENKASI.Mainly SETC of TENKASI unit is concentrated only in KOLLM stretches.Reqesting to make necessary steps to ferry ultra deluxe service towards KOZHIKKODE FROM TENKASI VIA PUNALUR,PATHANAMTHITTA,KOTTAYAM,MUVATTUPUZHA,TRISSUR,EDAPPAL.If not possible soon kindly divert some setc service to KOZHOKKODE.
Thanks and Regards

ISMAIL.R

Sir
Is it possible to extend the CHENCOTAH- BANGALORE SERVICE TO PUNALUR? (50km away from SCHENCOTTAH).If it is possible it would become a great solace to the commuters of tamilnadu state. Please look into this matter and do the needful.


Thanks and Regards



RINIJOHNS

Sir
Several SETC buses towards ERNAKULAM from TUTICORIN were plying via Thenkasi, Kollm, Alappuzha. Unlikely KSRTC is scheduling their EKM-TUTICORIN VIA Punalur, KONNI, PATHANAMTHITTA, KOTTAYAM, and VAIKOM. Also KSRTC is conducting chain services between Punalur –Kayamkulam in every 10minutes. Very often TNSETC is plying from PUNALUR to KOLLAM in empty. In this regard requesting to reschedule or divert possible Express services towards ERNAKULAM FROM TUTICORIN

ISMAIL.R