Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

I booked a ticket from Chennai to Shencottah for the 6th of April under the name Bala Subramanian. The app stopped working after the payment was made and the ticket was not booked. The amount was deducted from my account but the ticket was not booked.

Hi,

I booked for the date 11/03/2023 - 9 am, paid the amount of 1500 but didnot received the ticket . kindly do the needful as soon as possible.

Upi reference[protected]

Regards,
Barathkumar .A
[protected]

Amount debited but ticket not booked On March 2 I had booked a ticket from Bangalore to Ramanathapuram on March 9 2023 (18;10 deluxe) . Amount Rs. 725 was debited from my bank account, but no ticket has been booked. I request you to kindly provide the refund Ref no :[protected]

Regards
Selvendhiran N

I am asking half ticket but tt is only full ticket only given please this is resolve

I booked tickets on march 2nd, booking through TNSTC APP payment through phonepe..1st time money 630 deducted, error showed, wnd time same happened that time also.630 deducted.no response from phone pe..TNSTC..WORST, this isssue happened to me 3rd time

I booked tickets on march 2nd, booking through TNSTC APP payment through phonepe..1st time money 630 deducted, error showed, wnd time same happened that time also.630 deducted.no response from phone pe..TNSTC..WORST, this isssue happened to me 3rd time.

Chennai to Pondy to Chennai enroute pit stops - restrooms in worst condition. Especially Ladies toilet in Marakanam has no doors or latches.
They have only 2 toilets and sometimes one is clogged.
Please notify to the concern and rectify this issue since lakhs of commuters are using this highway.

I am giving 100rs.for ticket amount in Tirunelveli to Tenkasi ac bus The ticket charge is 72 but I give 100 but he ask for 2 rupees I don't have a change he relied very rudely and ypu must bring 2 rupees but that time only I take amount from atm so I explain but he didn't accept it my co passenger give me 2 rupees and then he gave remaining change

Hi,

On 04th March 2023, I tried to book a ticket from Madurai to Chennai in SETC. Amount Rs.505 has been debited from my account but ticket was not booked. I could not note down the TNSTC Reference Number as it was gone after the transaction failed. Please resolve this complaint and refund the amount as soon as possible.

Booked as Guest.
Passenger details : Vigneshwar S
Driving License Number : TN64 [protected]
Phn No : [protected]
Mail Id : [protected]@gmail.com
UPI Transaction ID :[protected]

Thanks,
Vigneshwar S

I travel daily from Villupuram to melmaruvathur for my work. I used point to point service from Villupuram to Chennai on 04.03.2023 every morning 06.30am in TN 32 N 4446.
I have waited in the bus for the conductor, he came around 20 minutes late and completed the gave ticket and get down after 7mins
The provision of points to point service without conductor is to reduce the travel time and travel time is not reduced it was extended because o[censored]navailability of conductors
I wanted both driver and conductor to be more responsible in future
And it not a complaint but it is a suggestion from public.
Hope you observe that area of work.

Dear govt we are totally 5 members, we are living in kalpakkam, in sholinganallur water tank stop bus today from sholinganallur to kalpakkam at night 8:30pm we are standing for 2 hours, there 2 bus only comes, we are get in bus, Bus number TN68N1050 . conductor said in kalpakkam bus stop we never stop, we asked 3 to 5 times to stop in kalpakkam, he said, (I PUT TICKET TO PONDICHERRY ONLY) You need to buy pondicherry ticket only, some passengers support me, after that conductor said i stop in bypass only, he never accepted to stop in kalpakkam bus stand, we accept to stop in kalpakkam bypass, and he give kalpakkam ticket for each person 60, we gave cash also, but he never stop the bus in kalpakkam bypass and bus stand also, he stop in away from the kalpakkam 4 to 5 km, we asked to stoped...that's the time conductor speak some unnecessary words and and he said u can do any thing and also diver speak in very bad word, and driver stoped the bus in high way road, Some unknown road... In every time same problem happens... i attached some photos also, pls support passengers...

While I was travelling in this bus, the conductor refused to allow Melmaruvathur passengers, and more importantly, he scolded all passengers for no changes for bus tickets, and I gave Rs 100 for ticket balance rs -4 not give, instead this conductor told me when I was asking balance rs he told me give me 6rs I give 10rs but that time I don't have changes, not only for me he doing same thing for all passengers, please take action.and thank you bus no (TN 45 N 4021) date 1/3/2023

On 22.02.2023, I made two payments to SETC in the browser version as a guest by using Google pay & Phonepe. But after deducting the amount in the bank, the transaction got failed and I didn't get a ticket. I have contacted GPay & Phonepe, but they are instructed to request a refund from the merchant as the transaction was successful. Here I enclosed the UPI transaction ID's. Kindly check and initiate a refund as soon as possible.

UPI Reference ID:
Date of transaction : 22.02.2023
GPay:[protected] Rs.600/-
Phonepe:[protected] Rs.600/-

There is happening a scam which is done by all white board bus drivers they plan accordingly that all the buses goes one behind the another at the same time this will help them not get too much female passengers and also helps to prolong the waiting time which will eventually lead people to get into the deluxe bus. One situation bus comes back to back all In one route 7 to 8 buses will come but the opp route no bus will be available this happens mainly in 14m bus which goes from medavakkam koot road to ngo colony. Please kindly do the needful to resolve this issue thank you

On Feb 23 2023 I have booked ticket Madurai to chennai, through the tnstc web also paid money but not confirmed ticket, so iam waiting refund immediately because the ticket was not issued, booked OB -OB21085081.

Bus number: 4C - TN 63 N 1408
Date:[protected], time: 02.01 pm
Place: sethunagar, muthupettai, ramnad.

Bus driver and conductor are not allowing us(2 members) to board the bus due to free ticket(Ladies). Even though, we are ready to pay for the ticket but still refused to allow us to board the bus.
And the behaviour and speech also very rude.
Can you please take a look and ask them to speak politely to passangers.
Please take actions to avoid this kind of behaviour in future.

My cousin( anusree) got accident on 14 aug 21 near vaniambadi and got leg fracture ( case no 247/21) but still didint dot any update regarding setelemt.

I have booked a ticket for Madurai to Chennai on 27-Feb-2023 by tnstc booking app. I have received the message for amount debited but when I am back to booking screen it shows booking status as Failed. So kindly refund my deducted amount back.
I have attached the screenshots for reference.

Here's the details of transaction:

Name : Dinesh Kumar
Amount : Rs.505
OB Reference Number : OB21135070
Transaction id :[protected]
Date of transaction : 27 Feb 2023 10.57AM
Mode of payment : Gpay

The bus driver and conductor was not aware of route details. It is 570S deluxe bus number TN 01 AN 3654, PAJ 1865 from CMBT to siruseri. It was around 6.15 pm on 26th feb 2023. I asked conductor about route that where will be the stop, he didnt know the routes. I asked driver about route, he shouted at me for no reason. But, he played songs using bluetooth while driving with high volume. This is so frustrating. He should not have shouted at me in front of everyone.

Today (26.02.23) I tried booking bus ticket for the journey from Neyveli to Chennai, scheduled for 4:00 am on 27.02.23 in the TNSTC website.
A sum of Rs.240 has been debited from my bank account for the booking but the ticket has not been confirmed, transaction was found to be failed
The transaction details are
UPI Transaction ID:[protected]
Remitter Name: SOMASUNDARAM V
UPI ID: [protected]@oksbi
I kindly request you to help me with the refund process of the failed transaction