Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

I am giving 100rs.for ticket amount in Tirunelveli to Tenkasi ac bus The ticket charge is 72 but I give 100 but he ask for 2 rupees I don't have a change he relied very rudely and ypu must bring 2 rupees but that time only I take amount from atm so I explain but he didn't accept it my co passenger give me 2 rupees and then he gave remaining change

Hi,

On 04th March 2023, I tried to book a ticket from Madurai to Chennai in SETC. Amount Rs.505 has been debited from my account but ticket was not booked. I could not note down the TNSTC Reference Number as it was gone after the transaction failed. Please resolve this complaint and refund the amount as soon as possible.

Booked as Guest.
Passenger details : Vigneshwar S
Driving License Number : TN64 [protected]
Phn No : [protected]
Mail Id : [protected]@gmail.com
UPI Transaction ID :[protected]

Thanks,
Vigneshwar S

I travel daily from Villupuram to melmaruvathur for my work. I used point to point service from Villupuram to Chennai on 04.03.2023 every morning 06.30am in TN 32 N 4446.
I have waited in the bus for the conductor, he came around 20 minutes late and completed the gave ticket and get down after 7mins
The provision of points to point service without conductor is to reduce the travel time and travel time is not reduced it was extended because o[censored]navailability of conductors
I wanted both driver and conductor to be more responsible in future
And it not a complaint but it is a suggestion from public.
Hope you observe that area of work.

Dear govt we are totally 5 members, we are living in kalpakkam, in sholinganallur water tank stop bus today from sholinganallur to kalpakkam at night 8:30pm we are standing for 2 hours, there 2 bus only comes, we are get in bus, Bus number TN68N1050 . conductor said in kalpakkam bus stop we never stop, we asked 3 to 5 times to stop in kalpakkam, he said, (I PUT TICKET TO PONDICHERRY ONLY) You need to buy pondicherry ticket only, some passengers support me, after that conductor said i stop in bypass only, he never accepted to stop in kalpakkam bus stand, we accept to stop in kalpakkam bypass, and he give kalpakkam ticket for each person 60, we gave cash also, but he never stop the bus in kalpakkam bypass and bus stand also, he stop in away from the kalpakkam 4 to 5 km, we asked to stoped...that's the time conductor speak some unnecessary words and and he said u can do any thing and also diver speak in very bad word, and driver stoped the bus in high way road, Some unknown road... In every time same problem happens... i attached some photos also, pls support passengers...

While I was travelling in this bus, the conductor refused to allow Melmaruvathur passengers, and more importantly, he scolded all passengers for no changes for bus tickets, and I gave Rs 100 for ticket balance rs -4 not give, instead this conductor told me when I was asking balance rs he told me give me 6rs I give 10rs but that time I don't have changes, not only for me he doing same thing for all passengers, please take action.and thank you bus no (TN 45 N 4021) date 1/3/2023

On 22.02.2023, I made two payments to SETC in the browser version as a guest by using Google pay & Phonepe. But after deducting the amount in the bank, the transaction got failed and I didn't get a ticket. I have contacted GPay & Phonepe, but they are instructed to request a refund from the merchant as the transaction was successful. Here I enclosed the UPI transaction ID's. Kindly check and initiate a refund as soon as possible.

UPI Reference ID:
Date of transaction : 22.02.2023
GPay:[protected] Rs.600/-
Phonepe:[protected] Rs.600/-

There is happening a scam which is done by all white board bus drivers they plan accordingly that all the buses goes one behind the another at the same time this will help them not get too much female passengers and also helps to prolong the waiting time which will eventually lead people to get into the deluxe bus. One situation bus comes back to back all In one route 7 to 8 buses will come but the opp route no bus will be available this happens mainly in 14m bus which goes from medavakkam koot road to ngo colony. Please kindly do the needful to resolve this issue thank you

On Feb 23 2023 I have booked ticket Madurai to chennai, through the tnstc web also paid money but not confirmed ticket, so iam waiting refund immediately because the ticket was not issued, booked OB -OB21085081.

Bus number: 4C - TN 63 N 1408
Date:[protected], time: 02.01 pm
Place: sethunagar, muthupettai, ramnad.

Bus driver and conductor are not allowing us(2 members) to board the bus due to free ticket(Ladies). Even though, we are ready to pay for the ticket but still refused to allow us to board the bus.
And the behaviour and speech also very rude.
Can you please take a look and ask them to speak politely to passangers.
Please take actions to avoid this kind of behaviour in future.

My cousin( anusree) got accident on 14 aug 21 near vaniambadi and got leg fracture ( case no 247/21) but still didint dot any update regarding setelemt.

I have booked a ticket for Madurai to Chennai on 27-Feb-2023 by tnstc booking app. I have received the message for amount debited but when I am back to booking screen it shows booking status as Failed. So kindly refund my deducted amount back.
I have attached the screenshots for reference.

Here's the details of transaction:

Name : Dinesh Kumar
Amount : Rs.505
OB Reference Number : OB21135070
Transaction id :[protected]
Date of transaction : 27 Feb 2023 10.57AM
Mode of payment : Gpay

The bus driver and conductor was not aware of route details. It is 570S deluxe bus number TN 01 AN 3654, PAJ 1865 from CMBT to siruseri. It was around 6.15 pm on 26th feb 2023. I asked conductor about route that where will be the stop, he didnt know the routes. I asked driver about route, he shouted at me for no reason. But, he played songs using bluetooth while driving with high volume. This is so frustrating. He should not have shouted at me in front of everyone.

Today (26.02.23) I tried booking bus ticket for the journey from Neyveli to Chennai, scheduled for 4:00 am on 27.02.23 in the TNSTC website.
A sum of Rs.240 has been debited from my bank account for the booking but the ticket has not been confirmed, transaction was found to be failed
The transaction details are
UPI Transaction ID:[protected]
Remitter Name: SOMASUNDARAM V
UPI ID: [protected]@oksbi
I kindly request you to help me with the refund process of the failed transaction

My journey date from 23.2.2023 from salem to trichy. Bus no TN 45 N 4132.Conductor asked ticket for my below 3years child. He said, if you want seat for that child, I put half ticket of your child or i[censored] not pay, keep this child in your seat. But this travel am having my 10months kid also. How is it possible, two kids keep in my seat. Too worst in this conductor. I accept half ticket (61 rupees) for my child. CM sir please immediate action in this conductor.

Today 75A bus to Irugur didn't stop at manigundu town hall(Coimbatore) bus stop at 5.30AM on the first trip. Please tell them not to repeat it.

Hi Sir...
I supposed travel from madurai to sempati on 25th feb at 11 pm. as per time keeper, all palani bus should go via sempati. But when I check with conductor they said like all busses will go only bypass and they not allowed to board ... there are 4 female and 2 kids and five male passenger was waiting nearly 45 min but all palani busses not allowed us to board. I raised the issue with tnstc office and they said like go and take the seat but didn't speak with driver and conductor... finally after few bus I took bus but conductor argued me.. but denied to get down... I took the ticket and traveled but rest of them not boarded because they got panic like if the bus went through bypass then again travel from Dindigul... Driver and conductor not bothered about passengers struggling and they drive only in bypass road which is actually not the permit route... I have mentioned bus numbers and my ticket number as well.
Bus number TN 57 N 2463 and TN 57 N 2488 and TN 57 N 2534 ... ticket number 030411 madurai to sempati on 25th feb 11.15 pm

Please take action and ensure all palani busses should go via sempati

Dear govt I travel town bus today from Salem to tharamangalam at night. Bus number 59 . Here I saw one incident passenger got a ticket and he tried to get a money from his pocket its take little bit time. That's the time conductor speak some unnecessary words and and catch the neck of the passenger.
I didn't know conductor name. But I know the details
Bus reached tharamangalam at 9.05 pm
Bus number 59
Date 24/02/2023.
Route : Salem old bus stand-, tharamangalam

I saw a quote in bus
" Nann ungalukaga varukerean...
Negal endrum engal pearunthil payaniungal.. "

But this incident hurt me more and also other passenger.

I'm requesting the refund of Rs 1535(tried to book 2 tickets) because the ticket is not registered but the amount was deducted from my account through UPI payment on 24th February 2023;
The boarding pt is Salem and destination is Chennai for 25th February 2023 and the timing is 11.15pm ;

My username is : Dhaarani Somasundaram
Mail ID: [protected]@gmail.com
The reference number is :[protected]
Please refund the amount as soon as possible; Its a kind request.

BUS NO : TN 0N 3074

CONDUCTOR was behaving so rude with everyone .This can't be tolerated

I don't know the conductor name

Bangalore to Salem 3.33 (departure time in Bangalore : 7:35pm)

Taken bus from Kanchipuram to Vellore, it took 2.15Hrs today for 60KM. Same distance was covered in 1.15 to 1.5Hrs earlier. Bus is diverted to Ranipet, stops at pootu thakku, visharam. Earlier bus never stops here. Asked driver and conductor for delay reason, they said their heads are asking them to stop all the places . We are in 2023, 2.15 Hrs for 60KM that too national highways is not acceptable. Request you to address this concern.