Tamil Nadu State Transport Corporation [TNSTC] — Complaint Regarding Ticket Booking and Payment Issue

I am writing to bring to your attention a problem I encountered while booking a ticket through your website on 31.10.2023. I made a payment of RS.2885 for a tickets (6.Nos) from Trichy to Tirupathi on 01.11.2023 but unfortunately, the ticket was not booked, and the payment was deducted from my account.

Transaction ID:[protected]
Payment Method: Bill Desk -UPI- Gpay

I have attached a copy of the transaction receipt for your reference.

I understand that technical glitches can happen, but it is essential to address and rectify such issues promptly to ensure customer satisfaction. I kindly request your immediate attention to resolve this matter. I would appreciate it if you could look into the following:

Refund: Please initiate the refund of the deducted amount as soon as possible.

Preventive Measures: I would also suggest that you review your online booking system to prevent similar occurrences in the future and ensure a seamless booking process for your customers.

Thank you for your prompt attention to this matter. I look forward to a swift resolution.