Tamil Nadu State Transport Corporation [TNSTC] — Refund query

Address: State Express Transport Corporation Tamil Nadu Ltd., Head Office, Thiruvalluvar House, Pallavan Salai, Chennai - 600002.

Sub: My bus got cancelled - need help with my refund.

I have booked 2 tickets from Salem to Tirunelveli. The journey date is 12/11/2022 and the time is 23.00. PNR no: T39070029. The origin of the bus is from Bangalore at 18.00. On 12/11/2022 around 17.30, an officer from SETC called me and informed me that the bus got cancelled and he could arrange another bus which was 2 hours later. As I was in a urgency, I didn’t want a bus which was 2 hours later. Instead, I asked for a refund. He advised me to send a mail for a refund. I tried cancelling the tickets Via the TNSTC website but I couldn’t. I also send messages to SETC Feedback WhatsApp. They also asked me to send mail to you. Kindly do the needful and help me out with my refund. It was unexpected that the bus got cancelled and hence, I want my refund. Please help me with my issue. I mailed them so many times. No i got no response from tnstc.

PNR No: T39070029
TRIP CODE: 1800BANTIUAB
BUS ROUTE NO : 870AB
DATE OF JOURNEY:[protected], 23:00 Hrs.
OB reference No : OB19456098