Tamil Nadu State Transport Corporation [TNSTC] — Reg: Travel luggage for families _ Non standard

Me & my wife travelled in bus TN01AN2037

Date 19 July 2021, Time : 4.30 am

Route : Central railway station to SRP Tools

Conductor name : He didn't wear badge

I am carrying a mini trolley bag which will fit in the cabin and less than 4 kgs... He charged a luggage charges from me. I am travelling with this bag every month for the last 2 years and no one asked for luggage charges. He has collected the money and also very rude to the passengers. Do you have any specific description in the bus which consider as luggage and which are not. No announcement releases in news or any posters sticked in bus for personal luggage up to this weight collect charges. But conductor told from our head told me to collect from passengers for personal luggages also. I am ready to pay for luggage charges provided it is standard for all the buses and specifics are given inside the bus. One bus charging and another do not is not correct.i kept the luggage aside inbetween conductor seat and passenger seat, he collect the ticket and take outside from aside and kept in traveller path of the bus.