Tamil Nadu State Transport Corporation [TNSTC] — setc bus conductor causing inconvenience

I have booked bus ticket from trichy to tirupati through online from setc website. The seat i booked was ladies seat.in the middle of the travel the bus conductor was insisting my seat and woke me in mid of the sleep at night which caused me great inconvenience for a female passenger. The bus details are

Date of journey :[protected]
Time: 20.30
Bus id no. :e-5198
969 ud
Ticket pnr no. : t27361033

As a consumer i did not avail my service properly. And i need a proper answer for such poor service and lack of maintenance.