[Resolved] Tanishq — Defective wedding Diamond ring

Tridibesh Chaudhury

from Port Blair, Andaman and Nicobar Islands

Address:	Kolkata, West Bengal, 711103
Website:	www.tanishq.com

I am complaining about a diamond wedding ring purchased by me for my bridegroom on 31.10.2013 which is defective and Diamond has come out from the grip of ring which I have complaint several times verbally to your Tanisq shop at Gariahat Kolkata but they have told that they will send the same to their workshop at Bangalore and it may take two to Three months to refit and return the same which I do not agree.
This my earnest request to you to resolve the issue on spot at Gariahat Shop at Tanisq from where I have purchased the same.
Photograph of the ring showing diamond has come out from the ring is enclosed.The invoice /Cashmemo of purchasing the above ring is also enclosed.Kindly resolve the issue on spot and tell me a date when I should go to Tanishq shop at Gariahat to refit the same. This is sorry to say that the company like Tanishq can have so costly defective product and being old regular customer I should be compensated and as you know the wedding diamond ring can not be given to the store for two to three months because it has a ritual and prestigious value.
submitted for immediate necessary action

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Jan 20, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Dec 19, 2016

Updated by Tridibesh Chaudhury I am complaining about a diamond wedding ring purchased by me for my bridegroom on 31.10.2013 which is defective and Diamond has come out from the grip of ring which I have complaint several times verbally to your Tanisq shop at Gariahat Kolkata but they have told that they will send the same to their workshop at Bangalore and it may take two to Three months to refit and return the same which I do not agree.
This my earnest request to you to resolve the issue on spot at Gariahat Shop at Tanisq from where I have purchased the same.
Photograph of the ring showing diamond has come out from the ring is enclosed.The invoice /Cashmemo of purchasing the above ring is also enclosed.Kindly resolve the issue on spot and tell me a date when I should go to Tanishq shop at Gariahat to refit the same. This is sorry to say that the company like Tanishq can have so costly defective product and being old regular customer I should be compensated and as you know the wedding diamond ring can not be given to the store for two to three months because it has a ritual and prestigious value.
submitted for immediate necessary action

Verified Support

Dec 20, 2016

Titan Company Customer Care's response Dear Tridibesh Chaudhury,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you. Could you
please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve