[Resolved] Tanishq — exchange of gold jewellery

amitz

Address:

Kamrup Metropolitan, Assam, 781128

I m a regular customer of tnishq... I went to tanishq panbazar to exchange a gold ear rings with 22k gold n bis hallmark.. N an old bangle without bis hallmark... I insisted them to melt both of them togther coz the ear ring value should be the same with todays value of 22 k gold n the bengle s value might b little less coz of non bis halmark... But after taking my signature in the papers they melted both the ornaments togther and instead of 22 k after melting we found only 19.5 k coz of the bangle... I ws very angry at the sales person n he just tried to explain me as if i m a kid... Worst experience in buying gold with tanisqh... I wasn't expecting a brand name like tata s outlet looting their customers like this... Shame on u n ur services...

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Jan 18, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Titan Company Customer Care's response Dear Amit,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve