[Resolved] Tanishq — men diamond ring

Pinki maurya

Address:

address-60 A, Sardar Patel Marg, Near Hira Halwai Chauraha, Civil Lines, Allahabad, Uttar Pradesh, 211001

I purchased a ring from allahabad tanishq (Address-60 a, sardar patel marg, near hira halwai chauraha, civil lines, prayagraj, uttar pradesh 211001) and got altered the size at tanisha faizabad, after few days the diamond has left with in a week from the ring and i made complaint a shop where i purchased it and shop reply that diamond has left because of alteration.

We tried to communicate with both the shop's and clarify all the issues and finally tanishq faizabad has accepted to settle the difference after a month when we went to collect the ring then tanishq has made all the stories again and started blaming to tanishq where i got altered.

As a consumer i am really frustrated with all this happening and not sure who will settle this.

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May 31, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Apr 26, 2019

Updated by Pinki maurya Image

Verified Support

Apr 27, 2019

Titan Company Customer Care's response Dear Pinki,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Apr 27, 2019

Updated by Pinki maurya Hi Team .
Pdb my email id [protected]@gmail.com and phone no.[protected] since currently I am out of India so that I am sharing my brother no.who is all aware of all this incident and can be approach by your team on the following no.[protected]