[Resolved]  Tanishq — Repairing charges for wrong manufacturing

Address: Aurangabad, Maharashtra, 431001

Dear Sir,

The event in chronological order are as follows:

1. Visited Tanishq Aurangabad with daughter. Choice the Ring for daughter as birthday gift . Size not available. Order given. Deposited amount 2500/-…. on 31st Oct. ‘16
2. After @ 20+ days, Tanishq communicated Ring is manufactured & requested for collection.
3. Visited Tanishq with family & daughter. Found Ring is undersized. Tanishq informed they will correct the size. Taken the Full payment although my request was on delivery….on date 27th Nov 16.
4. Visited Tanishq. Tanishq informed ‘No increase in Ring weight’ but need to pay Rs ~300 as repairing charges.
I have not paid & nor taken the delivery (although small amount)…… on 2nd Dec 16.

Here I could not understand, how I am responsible for repairing?
Ring size is taken by Tanishq and manufactured by Tanishq, then how I am responsible for wrong size preparation?
Principally not agreed, although repairing charges are very small.

Please reply at earliest. Details for ref. as follows.
a) Advance payment doc No. 1977/31.10.16.
b) Tax Invoice No. ABT/CM/3004, date 27.11.16.
c) Acknowledgement form CCAF No. ABT1600296 date 27.11.16.

Already I have made 3+ visit for this, but finally ‘No gain’ although full amount is paid and importantly I have missed the celebration of my daughter’s birthday.

Regards
Sow. Hemlataa Huragat