Tanishq — Rivaah Ashirwad plan

Worst experience with Tanisq.

Account number :[protected].amt paid -20, 000
We have enrolled for Rivah aashirvaad sovereign saver plan at Velachery Tanisque store on Oct 2nd 23.However they added my account in to value plan.
Later got a call from the store stating ot was their technical issue.

They informed me that they will refund me the amount paid and later add in to sov.saver plan.I agreed for that since they wanted to rectify their mistake. They told it can be done within a day.
Today its oct 13 still there is no refund.
I enrolled this plan in my wife name (Baghya), payment done through my netbanking account.Now they are saying there is an issue in refund because the plan enrolled name and bank account name was different

Fed up with their followups.No confirmation on returns yet.