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Tata AIA Life Complaints & Reviews

2.9
Updated: Jul 1, 2025
Complaints 350
Resolved
194
Unresolved
156
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Tata AIA Life reviews & complaints page 11

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C
chandrajoy banerjee
from Mumbai, Maharashtra
Dec 19, 2016
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Address: 560078

I have a Tata AIG Life Policy No. C[protected] and paying annual premium of Rs. 7637/- in the month of January every year. Tata AIG Life sends the policy premium payment notice without fail in time but never bothers to send the PREMIUM RECEIPT. Please arrange to send the last Premium receipt through my E-mail so that I can submit for my IT exemption by 31.12.16.

Regards
Chandrajoy Banerjee
Bangalore
Ph-[protected]
Tata AIA Life customer support has been notified about the posted complaint.
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    G
    ghauchu
    from Noida, Uttar Pradesh
    Nov 25, 2016
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    Address: New Delhi, Delhi, 110001
    Website: Randstad

    Mughe mera EPf ka UAN Number nahi mila hai. Delhi or mumbai ke Randstad office mien pooch a lekin unhone mana kar diya hai ki hamare pass nahi hai. Islilye nirash ho kar mughe ye complaint leekh ni padh rahi hai. Aap jaldi se jaldi mughe mera Epf ka Uan Number batane ki kirpa kare.
    Employ code-1261036 Deputee Id-472239
    Name-Deepak Goswami Mn[protected]
    Tata AIA Life customer support has been notified about the posted complaint.
    Dear Sir, Please Provide me Fund Value and Surrender Value for the policy No.U[protected].

    This is for your kind request.

    Thanks & Regards

    SUDA SUSEELA DEVI,
    NARALASETTY PALEM
    BAPATLA,
    GUNTUR DISTRICT - 522101
    Policy No-U[protected]Lakshya Plus. Premium amount ₹ 25000/- Premium date 14/01/2017. Marchent ID-[protected]. Transaction Id[protected]. Premium receipt not received.
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      R
      rajatchau
      from Kolkata, West Bengal
      Nov 5, 2016
      Resolved
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      Resolved

      Address: Kolkata, West Bengal, 700001

      I am a retired man, 60 years old. TATA AIA KOlKATA, Mango lane office sent me an SMS during AUG, 2016 offering attractive remuneration with a position as DEV.MANAGER/LIFE PLANNER and I agreed as I wanted to keep myself busy with some honest earning as I did throughout my service life. They gave me initial training and after I passed agent exam.and obtained license, they started insisting me to invest money from my own pocket(rs.1.25 lacs) to get a position of Leader . I did so by mistake encasing some amount from my retirement fund and took SIP policy in the name of my daughter which attract 35% commission.

      Now that 45 days passed, and when I asked about my commission, the management replied that I have to do another minimum 06 no. policy to get my initial commission as it is a 'self source fund'. I WAS NOT TOLD THIS BY ANYBODY EARLIER AND RATHER THE MANAGEMENT INSISTED ME TO INVEST MORE FROM 'SUCH SELF SOURCE FUND'. SO I AM NO MORE INTERESTED TO MAKE POLICY OF OTHERS AS I LOST FAITH ON THIS ORGANISATION AS THEY MAY DENY MY CLIENTS CLAIM IN THE SAME MANNER AND MY CLIENTS WILL NEVER FORGIVE ME.
      I have lost my hard earned money including my commission and my policy also does not have any value as they will deny the same under some pretext or others while surrendering the same.
      I wish that nobody like me get misguided in TATA AIA as I experienced it in my own life. IT is big big fraud association.
      Nov 10, 2016
      Complaint marked as Resolved 
      Dear Sir, I have not received any mail or information from TATA AIA office as on date and hence my complaint has not been solved. This is for your information. Sir, please help me to get back my wrongly invested amount as I am a retired person and it was my hard earned money. regards RAJAT.
      Tata AIA Life customer support has been notified about the posted complaint.
      Nov 07, 2016
      Updated by rajatchau
      Although it is showing resolved in your site but nothing has happened till date. No information from the TATA AIA company as on date. Hence is not resolved yet. It is for your information.
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        R
        Ronnie Ganguly
        from Siliguri, West Bengal
        Oct 29, 2016
        Resolved
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        Address: Gonda, Uttar Pradesh, 713347

        Sir,
        My father is a to be life planner in the esteemed life insurance agency we all know as tata aia life insurance. As you are well aware that during the december cluster there was contest to win a smart watch. My father had won a smart watch during that time.
        My father parimal ganguly of durgapur branch id no-4593218 has got a smart watch as a gift from your organization but the problem is the watch not only of significantly less value but also a broken one. We have complained the branch multiple times but the thing is whoever we complain they say it's not their department.
        Sir, its very humiliating to see that no one cares about the agents and advisers and life planners of the company who are backbone of the company. People like my father are the ones who go in the field and do business with clients but at the end of day they are like slaves who can be overlooked. Tata once stood for trust and truthful activity but now some people are corrupting the whole image of the company.
        Sir, the smart band v9 silver costs relatively lower than what it is shown in the cash memo and the watch what we got was also a broken watch. Despite trying multiple times we can not get a response from the people in our branch.
        They always refer us to another employee and he refers to another one and all they do is saying this is not their department and to take the matter someone else.
        Having no other option i had to lodge a complaint here.
        I have attached photos of the watch i got and cash memo with a photo of the original cost of the watch. See for yourself that the watch costs 5 times less than what is given here and also the watch is broken so i would like to have a replacement as soon as possible and i want the person responsible be punished very strongly.
        Thank you sir for your time, i will be waiting for your positive response.
        May 9, 2017
        Complaint marked as Resolved 
        Tata AIA Life customer support has been notified about the posted complaint.
        Verified Support
        Nov 03, 2016
        Tata AIA Life Customer Care's response
        We have forwarded your request to the concern department and they shall get back to you shortly.
        Very Bad experience of your customer care executive Mahira? (Marathon 10th Floor, Lower Parel, Mumbai.) she is having attitude and rude behaviour I had made already complaint take action against her, My mobile Number is [protected]
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          A
          Argha7278
          from Lucknow, Uttar Pradesh
          Oct 24, 2016
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          Address: Kolkata, West Bengal, 700035

          I submitted my policy on the date of 19th September and asked for a loan from my policy. my policy number is C[protected]. But after that i came to know that my policy is not eligible for loan. So on 17th October i applied for my policy bond back to surrender my policy. But till today i don't get my policy bond back. I am really harassed from the day 19th of September to till today. Please return my policy bond back immediately. I want to surrender my policy as soon as possible.
          Tata AIA Life customer support has been notified about the posted complaint.
          MY Emp No:- 3822451
          Name:- Dipak Bhikan Patil
          Location:- Surat UM
          Dept:- UM Model
          Email Id:- dip.[protected]@gmail.com

          I am having salary slip where PF No not mention. I want to withdraw PF so please provide me detail so that I can process to withdraw PF.
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            S
            SarvagyaB
            from Bengaluru, Karnataka
            Sep 25, 2016
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            Address: New Delhi, Delhi, 110092
            Website: tataaia.com

            I haven't received the annual payment of approx. INR 70, 000. I recently changed the payment mode to NEFT and now it should be sent directly to my bank account instead of the cheque. My Policy No. is C[protected]. I have written multiple emails (more than 6) and the teams, both customer service and complaints initially replied that they would be taking action but after a while they just stopped responding and the money is also not being sent. While they are earning interest over it, I am here losing out the potential investment/interest options.
            Tata AIA Life customer support has been notified about the posted complaint.
            C[protected] statement
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              C
              chukull
              from Mumbai, Maharashtra
              Sep 10, 2016
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              Address: Khordha, Odisha, 753004

              08.09.2016 Hotel Manager Rajesh Mohanty of training venue scold us that u Agent of TATA Life
              Trainer Aswini enter in to training room without introducing himself start his lecture and his chest buttons are open at the time of training.
              Mrs Sudipta chakraborty is very adamant lady.
              Behaviour of Bijan Mohapatra also unethical.
              above thee person are not valued us.
              according to them last batches are not raise any objection so why you raise ?
              Venue center is full of small deadly snakes & insects.
              Tata AIA Life customer support has been notified about the posted complaint.
              Sep 10, 2016
              Updated by chukull
              Adviser are come from small towns and stayed at big Hotels and they are not aware how to raise their complain & if they raise their complain the faculty suppress them by saying good English and asking so many qus, so they think that why they enter into conflicts. But they didn't know due to us they get their salaries and for us company provide best training. but these peoples are monopoly ruled us. they think no body raise any objection ? but i am not this type of person, where i see any fault, i raised my objection?
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                N
                Neena Madanan
                from Dhule, Maharashtra
                Aug 7, 2016
                Resolved
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                Resolved

                Address: Thrissur, Kerala, 680615

                DEAR SIR,

                My name is Neena Madanan, and I would like to inform you that there was some misunderstanding about the job role which you had offered to me, I request you to please do the needful to cancel my URN NO. AILI[protected] created by TATA AIA LIFE ON IRDA on my PAN card No.ABLPN8260D as I'm not interested for insurance advisor job and I haven't attended any training either.

                I would be highly appreciated, if you would please help me on this issue.

                Thanks and regards,

                Neena
                Sep 8, 2016
                Complaint marked as Resolved 
                Tata AIA Life customer support has been notified about the posted complaint.
                Verified Support
                Aug 08, 2016
                Tata AIA Life Customer Care's response
                Dear Madam, Please write to us on corporate.[protected]@tataaia.com and we shall be glad to assist you.
                Sep 26, 2016
                Nutma's response
                want to check my policy details
                Iwant to withraw my policy so what is the process

                My Policy No. : C[protected]
                I have paid my annual premium of INR 4438 on 15/07/2016 for policy no - C[protected] .
                I dont received the premium receipt in my regestered mail so please send me the receipt in [protected]@yahoo.com.
                I have a Tata Maha LifeGold policy.Policy no is *C[protected]*. Please send me the policy status time to time on my phone number is +91 [protected] / email is [protected]@gmail.com
                I want to check my policy details
                Iwant to withraw my policy so what is the process

                My Policy No. : C[protected]
                I tried to renew policy through TATA-AIG customer portal, page loading is very slow, giving random errors and showing policy on hold message. Even it does not show the break up and details and tries to open the pop-up. Pop-ups are poorly designed and does not display the contents.Fed up, never seen bad portal like this.
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                  S
                  Saurabh Garodia
                  from Kolkata, West Bengal
                  Mar 10, 2016
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                  Address: Dibrugarh, Assam, 786001
                  Website: tata aia customer login

                  I have a policy of tata aia no-c[protected] of sangeeta garodia in which city we r there is no office of tata aia so i ll decided to upadate my policy at net but there i m getting to many problems and i complain so much time to activate my policy at net but no response has been given by u.So you will not able to help me then surrender my policy as sson as possible.
                  Tata AIA Life customer support has been notified about the posted complaint.
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                    P
                    pratibhaghate
                    from Pune, Maharashtra
                    Mar 5, 2016
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                    Address: Pune, Maharashtra, 411004
                    Website: bit.ly/Customerlogin

                    I want to update details of my lifestyle and goals under Personal information tab.However on clicking on the Personal Information tab nothing is opening.Pl help.
                    Tata AIA Life customer support has been notified about the posted complaint.

                    Tata AIA Life — Mahalife gold policy

                    Unable to submit complaint.

                    Tata AIA Life — No appreciation

                    Tata aig maha life gold - policy c[protected] after paying rs 167000/-, the investment value is only 97000/- perfromance is very poor not as per illustration
                    I have one policy give ur talic company .Policy No. CO33024888
                    But Till Date Npt Issued My Policy Bond Pepar
                    Policy Date.May, 2015

                    Regards
                    Sandep Kumar
                    [protected]
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                      J
                      Jkpkup
                      from Delhi, Delhi
                      Mar 1, 2016
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                      Address: 382415
                      Website: WWW.TATAAIA.COM

                      Respected sir, .

                      I have get my father, s life insurance policy no- U[protected] from tata aia ( agent thru mehul patel )ahmedbad in September-2009 and payment is yearly 20000 rs and insuranceamount is 760000. and after get policy I total 4 year premium by 20000 x 4 yraes = 80000. mean 2009, 2010, 2011 & 2012 but my some reasen I don't paid sept-2013 premium in time for outside of my home state. but after when I return I go for pay online thru tata site is blocked & not received my payment on October-2013, and I call to my tata agent for collect payment cheque but he is not to come . and afterall tata aia autosurrender my father policy and send me only 18690.00 ra amount cheque on my registerd address.
                      when call for this amount tata said your faather policy is autosurrender & closed, so I request that I want to continoues policy. after tata send me reactivation form by mail and said that you fill up this from with signed & submit it nearest branch maninagar, Ahmedabad with surrender amt 18690 chq & new premium 20000.00 chq before 31st January 2013, and I submitted all document on 26, dec 2013, and they said your policy active in one week but they not deduct 20000 amt premium from bank ac so I once go to branch office and ask for activation so they said we send document to head office Mumbai. but they are not active myfather policy upto my father death till 12 feb 2014. and till date they are not to paid any payment so pls help me for this death CLAIM. TATA IS NOT CLEAR IT TILL TODAY.

                      JAGDISH PANCHAL / S/O LATE SHRI KANTILAL U PANCHAL-
                      Tata AIA Life customer support has been notified about the posted complaint.
                      Respected Cosumer Complaint Dept Sir,
                      I am also tried & abuse for this TATA AIA Insurance Company. I already paid four year yearly payment from 2009 to 2012 as per yearly 20000 Rs & total 80000.00 Rs, I inform you my father already dead on 12 Feb 2014. I a submitted death claim with all original policy bond & documets at Their Maninagar sub branch as per given instruction by TATA AIA. but they are not paid any payment to me from 2014 till today.
                      I agree with tata aia as I am late for pay 5th premium of September-2013 . and also they are surrender my father policy without any information.and any written latter head and not send me any intimation at my registered address & also not to call on my contact no. and send me only 18690.00 something rs cheque at my address without any information, but I also try to pay balance premium by on line tata web portal side on October-2013 but they are closed it for receiving premium. when I got only 18690.00 auto surrender amount chq I contact to custmore care and share my requiest for help to reactivation by call before my father's death. and also they are send me reactivation form tome by mail, and said to me that ( fill the form with father signature, and submit with received payment chq 18690.oo and new 20000.00 premium chq before 31st, January-2014 at nearest branch. so I do as per instruction and submitted all document on 26 December, 2013, and also I sure that with call with tata aia they already received all document on 29, january, 2014. so why they are not active my policy after recived all respcted document with outstanding balance premium chq, and after 14 days my father was death on 12 feb 2014. if they reactive my policy in between time my father's death & received documents .I am not suffirng this problems. so I request you sir pls help me. my family and my mother are very need this amounts of Policy. I am not rich men, we get policy for our safe life for money problems. and lso I request that our intation is that we not pay premium in limit time, but sum corrcimtance we not paid on sept-2013 but we already best try to pay in time. .
                      And I also 2 times go to their head branch in thane, ninth floore office. but not any response give me.

                      Pls find this contact no whom I call to- Miss Sweta Josh, & Mr, Sachin[protected].
                      custmore care no -TATA AIA[protected]./[protected], mail id is - life.[protected]@tataaia.com / [protected]@tataaia.com.
                      Add - TATA Aia Life Ins, Co. LTD.. B-Wing, 9Th Floore, I think Techno campus, Behind TCS, Pokhran road no-2, Close to Estern Express Hway. Thane. Maharastra, -400606.

                      Sir, I also attached below mail trantision. for your kind information.


                      Tata AIA Life Complaints

                      to me
                      Dear Mr. Panchal,
                      We refer to your call received by us on December 30, 2013 to our help line number and the subsequent telephonic conversation undersigned had with you with regards to your captioned policy number with us.
                      We wish to inform you that, due to non receipt of the renewal premium which was due on September 15, 2013 within the grace period, the policy have moved into the “Auto surrendered” status. We would like to draw your attention to the Premium Holiday provision as mentioned in page no. v of the policy contract. The extract of the same is reproduced for your ready reference.

                      “After payment of at least three complete years of Regular Premiums, if you fail to pay the Regular Premium thereafter as due, this Policy will be maintained in force on Premium Holiday automatically without paying the Regular Premium and the Policy Charges and any other costs will be paid as due by deduction o[censored]nits at Unit Price from the Total Fund Value of the Policy until the earlier of
                      (1) The Total Fund Value is insufficient to cover the Policy Charges and costs payable,
                      (2)The Surrender Value falls below an amount equivalent to One Annual Regular Premium, or
                      (3) Two years from the due date of the first unpaid Regular Premium unless we receive your written request to continue with the automatic deduction, subject to condition (1) and (2).”
                      The Policy will lapse upon occurrence of condition (1) or (2) and any remaining Total Fund Value, subject to deduction of the Surrender Charge, will be paid.
                      Accordingly, this policy got auto surrendered as it was not able to fulfill point number 2 as stated above. You would appreciate that the above mentioned provision is also in line with the IRDA Guidelines in this regard.
                      In view of the same a refund cheque numbered 38125 dated November 29, 2013 for an amount of Rs.18690.58/- was dispatched to your mailing address on December 12, 2013 through speed post vide AWB number EM[protected]IN.
                      However, as a one time service gesture we can reinstate the aforesaid policy. Hence, we request you to submit the below mentioned requirements to any of the nearest Tata AIA Life branch on or before January 31, 2014
                      • Outstanding premium of Rs.20000/- for the due date September 5, 2013
                      • Gain/Loss consent Letter (as attached)
                      • Surrender pay out cheque number 38125
                      Please carry copy of this letter/e-mail along with you while visiting the branch. On receipt of the above mentioned requirements your policy shall be reinstated subject to underwriting.
                      We would also like to confirm you that we value our customer’s financial well being and would consistently deliver best in class solutions.
                      We thank you for your patience and understanding in this regard.
                      We urge you to continue with the policies and accruing benefits under the chosen plan and assuring you of our best services always.
                      Yours sincerely,
                      Ajit Surve
                      Executive - Grievance Redressal Cell
                      Attached: ii) Gain/ Loss Consent Letter
                      Respected Sir,
                      Pls help me for my father death, s claim for tata aia policy no-U[protected]. pls review and get me true judge.
                      Jagdish panchal / mob -[protected]
                      Respected Sir,
                      Pls help me for my father death, s claim for tata aia policy no-U[protected]. pls review and get me true judge.
                      Jagdish panchal / mob -[protected]
                      Myself Sam Mammen have an insurance plan from ur company.But I am not able to make the online payment from last two days.i was trying from note 4mobile.But the site not responding with password column.My I'd is SAM.MAMMEN.
                      THANKS
                      Sam
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                        V
                        vipingn
                        from Thiruvananthapuram, Kerala
                        Feb 5, 2016
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                        Address: Thiruvananthapuram, Kerala, 695020
                        Website: www.tataaia.com/TataaiaLife.html

                        I have taken Tata AIA Life InvestAssure policy (U[protected] on 28-JAN-2006. I have paid Rs 20, 000 for three years (Total Rs 60, 000) and then the policy went into Automatic Premium Holiday. Now even after 10 years, the NAV Fund value is Rs 53, 400 only. I am losing Rs 6, 200 even after waiting for 10 long years. The company is cheating people and taking their hard valued money. This is daylight robbery.

                        If I had invested in FD, the value would have doubled by this time. When I was provided with the policy, they were promising very high returns, now I am ending up with losing a significant amount of money.

                        I had taken life time policies from other companies like ICICI prudential and Reliance life that had provided me with decent returns. But this company is really cheating customers. They are not even giving the money deposited even after 10 years of investment period.

                        Can somebody responsible from the company look into this?

                        Regards,
                        Vipin
                        Tata AIA Life customer support has been notified about the posted complaint.
                        The Customer support has closed the support providing the robbery details. Worst customer experience. They are robbing people like anything.

                        Tata AIA Life — Policy lapsed&want refund

                        My policy No.C[protected], I ddiscontinued my policy from 2007, I have paid nearly rs.20000, kindly refund my money, my humble request to u make it as quick as possible.my contact no.[protected]:mail id [protected]@gmail.com
                        I have surrendered my policy at the Khar (west) office in Mumbai.

                        on the 21-July-2016.

                        I have not yet received any surrender amount.

                        None of the 24-hr help lines are connecting to any Customer care Executive.

                        Absolutely horrible service.


                        Rudolph Goveas
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                          Bapisen
                          from Kolkata, West Bengal
                          Jan 17, 2016
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                          Address: Bardhaman, West Bengal, 713212
                          Website: www.consumercomplaints.in

                          To The officer in charge TATA AIA Sub :- Regarding C G I A phone calls concern Dear Sir, It is for your kind information that I have received a tele call on 15th Jan 2016 at 3.52 Pm from Kavya Mehra from Central Govt. Insurance Agent (as per her version) regarding my insurance policy no.- C[protected] & C[protected] and wanted to know the detailing of the same and also assured me that she will disburse the dividend amount to my bank account. Primarily I have provided the Policy no., now I request you to investigate the matter from your end so that I should not be a victim as it seems to be a fraud case to me. Please take necessary action (if required) from your part at the earliest. Awaiting for favourable reply soon. With regards Biman Sengupta [protected]
                          Tata AIA Life customer support has been notified about the posted complaint.

                          Tata AIA Life — Policy money not matured

                          Yo yo honey singhs policy not yet matured. its a fraud. company should be closed...

                          know status

                          i want to know about my policy status. my policy no is U[protected]
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                            Rajmohan Soundian
                            from Mumbai, Maharashtra
                            Jan 13, 2016
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                            Address: Chennai, Tamil Nadu, 600021
                            Website: www.tata-aig-life.com

                            I WOULD LIKE TO KNOW MY POLICY STATUS no C[protected] send to my mail ID: [protected]@gmail.com, Also send me the chennai address of policy service centre, and procedure to change my address,
                            Tata AIA Life customer support has been notified about the posted complaint.
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                              SB Gupta
                              from Ludhiana, Punjab
                              Dec 23, 2015
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                              Address: Panchkula, Haryana, 134112
                              Website: Tataaia.com

                              I had deposited annual premium of my policy no C[protected] vide ch no 000004 of HDFC Bank Sector 11, Panchkula for Rs 3424/-. The cheque was debited to my account on 13.11.2015. Despite my repeated request the insurance company neither sent me receipt of premium deposited nor sent acknowledged my request. Pl. help. Thanks Deepi Gupta, #1149, Sector11, Panchkula [protected] [protected]@gmail.com
                              Tata AIA Life customer support has been notified about the posted complaint.
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                                Bhanumati Singh
                                from Mumbai, Maharashtra
                                Dec 4, 2015
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                                Address: Lucknow, Uttar Pradesh, 226006

                                Respected Sir/Madam, I am Bhanumati Singh, watch your show regularly thank you very much for such a good show "Pehredar". I have sent a mail to [protected]@network18online.com kindly help me in solving my problem .I am sending here with copy of my mail. Dear Sir/Madam, I am Mrs. Bhanumati singh residing at D-20 Vivekanand puri lucknow had taken Health First Policy from TATA AIG Life Insurance company Policy no. C[protected] on 9 th Jan -2004 and was regularly paying premium . I was operated for pace maker on 3rd Oct 2005 .TATA AIG Refused to pay my hospital claim so I went to consumer forum and complaint under section 12 of the consumer protection act 1986 in 2006 . Consumer forum asked to TATA AIG Life insurance to pay Rupee 5, 70, 000 (Five Lakh Seventy Thousands Only) to me in 2011 for my claim but till date company has not paid me a single penny. This is an mental, physical and emotional harassment i am going through since 10 years now.At present I am 63 years old and finding me very difficult to run around for settling the claim . I request you to kindly look into my matter and do the needful . I will be highly obliged . Thanking You -- Regards, Bhanumati Singh. D-20 vivekanand Puri, Lucknow -226006 Contact No. [protected]
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                                  A
                                  Abuthahir Chanbasha
                                  Nov 12, 2015
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                                  Address: 603103

                                  Received calls from [protected], [protected], [protected] in the name of Mahi Sharma and Karthik Sharma asking for PAN, A/C Number by mentioning my closed Tata AIA Life Insurance Policy Number. They wanted to pay back my bonus amount accumulated in my closed insurance policy account. For which they demanded Rs.13000 as refundable registration fees in the name of BACHAT SAMADHAN. Knowing to be suspicious calls, I asked them bank a/c details to know more about them and they sent me an A/C details o[censored]nit Grow Corporation A/C No:[protected], IFSC code - ICIC0000171, Bank Name: ICICI Also they requested to send my documents such as PAN, ID proof and Cheque via courier to below address: C/O TUSHAR SHARMA, A-33 Royal Park Phase 1 Pallavpuram (Meerut cantt.) 250110 When I asked them you would have my PAN and A/C details in that closed policy document then he said those details are not required. Kindly beware of these phishing suspicious numbers. Only question is how come unknown persons having my closed policy number which is personal and who could have possibly shared these personal insurance details?
                                  Tata AIA Life customer support has been notified about the posted complaint.
                                  Sincere apologies. Kindly share your policy number and contact number on life.[protected]@tataaia.com so that we can get back to you.
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                                    D
                                    Dobhal
                                    from Mumbai, Maharashtra
                                    Oct 28, 2015
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                                    Address: Mumbai City, Maharashtra, 248001
                                    Website: Www.tataaialife.com

                                    A partial withdrawal request was made against policy held with Tata AIA life- on enquiring after a week on 28 th - self informed that the funds were transferred to Xyz account -on advising that the mentoined account nbr was not mine - a complaint was generated - but still waiting to hear any thing firm - cust care executives are ignorant and supervisors are " away for lunch". A call back was promised which never came- already made three 20 minute fruitless calls and the executives have the standard answer that it has Been fwdd to concerned dept and we can't connect to them and superiors are not available -
                                    Tata AIA Life customer support has been notified about the posted complaint.
                                    Sincere apologies. Kindly share your contact number & policy number or write to life.[protected]@tataaia.com so that we can get back to you.
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                                      J
                                      Jyoti Agrahari
                                      from Delhi, Delhi
                                      Sep 17, 2015
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                                      Address: Sultanpur, Uttar Pradesh
                                      Website: www.tataaia.com

                                      Dear Sir/Mam, With repectively I want to inform you that myself Rashmi Agrahari policy number C[protected] has been open a policy with rupees 12099/- premium amount as on date 26-Aug-2015 and recieved the policy bond at date of 8-sep-2015. But due to some personal problem i want to cancel it. I have done all process of cancel is CAMS office & home branch Sultanpur & main Branch Faizabad but they did not properly response me about cancelled. After all they did not accept policy bond cancel duration free look. Although I have start this process at 8-september-2015. But I get not any solution. so i request you that please take any action as well above status, soon as soon . thank you. West Regards Rashmi Agrahari Policy no - C[protected]
                                      Dear Madam, we have sent you a detailed response on your email id.

                                      Regards,
                                      Team Tata AIA Life

                                      policy cancellation

                                      sir, Please my police no (C[protected] cancellation and refund may amount 9400/- so please consider my request Regards, M.Suresh Babu
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                                        S
                                        Syed Ikram
                                        from Chennai, Tamil Nadu
                                        Sep 16, 2015
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                                        Address: Chennai, Tamil Nadu

                                        I am totally dissatisfied by the service provided by Tat-AIA. First of all the customer support doesn’t even know the correct process to get duplicate policy. Each one of the agent have their own version of process which is incorrect. I was asked by the customer support to simply take the Rs.200/- stamp paper to the branch and they will take care of the formalities. After I reached the branch office, the branch support person provided me the correct process. I was frustrated by such an irresponsible support by customer support. I felt of escalating this issue but decided to leave it and get the duplicate policy. So I came back and followed the process and submitted the ”lost policy form” and “Policy Lost Indemnity Bond”. I was informed by the customer care that my policy will be couriered within 10 to 15 days. I waited for more than a month and gave a call. I was informed that they have sent the policy document to my address and the door was closed so they sent the document to the branch. It is totally untrue. Because I was waiting for the document at home and if I was not their my family always is there at home. This itself proves that how cheaters are TATA-AIA, giving false information. When I started to yell at customer service she simply said to wait for a week and if I don’t get the document I can go to branch and collect it as it has reached the branch. After 2 months I got a call from “Rajesh Tantri” to collect the documents. He was the one who processed the duplicate policy document and he also said the same thing as customer care that the document will be sent to my address. He double checked the current & permanent address for the same. If I have to collect the document from branch they he shouldn’t have given a false commitment. He said to collect the document during weekdays and if I don’t have time I can come on second Saturday between 10:00 AM and 1:00 PM to collect the document. He said to give me a commitment that I will be coming on Saturday because he will make a note of it and ask operations team to issue me my documents. Even though I was frustrated I made a commitment to him and went to office on second Saturday(12/09/2015). To my surprise I was informed by security guy that the operations team is on leave and I have to come during weekdays. I travelled all the way about 30 KMs just to hear that I have to come during weekdays. What an irresponsible employees TATA-AIA has, they don’t even care to update the customer. If they get commitment from customer they should also be committed. I asked the security guy to call him and provide me a solution to give me the documents, but he simple asked the security guy to tell me to come during weekdays. I wanted to open a long term policy (iRaksha) and a child policy with TATA-AIA. Now since I have seen such a lousy service and commitment from TATA-AIA I even doubt whether my pension policy will be processed properly during the maturity. I strongly recommend my friends, colleagues, neighbours, relatives and others not to have any policies with TATA-AIA. I have raised this complaint in consumer complaints, Mouthshut and other grievance websites. My Name is Syed Ikram. My phone number is :[protected]. policy number = U[protected]
                                        Tata AIA Life customer support has been notified about the posted complaint.
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