Tata AIA Life — Death claim not resolved

I have submitted a death claim on term plan policy of my mother with policy no - C[protected] and they have opened a death claim case no- CC21089208 on 23/12/2021.But till now claim is not processed and all the documents is submitted to the company from my end and they don't give me any proper reply from their side.
I request you to pls help me in processing my claim as there is so much financial burden on me to handle for me and my family pls help.