Tata AIA Life — Death claim of policy no-u[protected] not pay till date by tata aia

Respected Cosumer Complaint Dept Sir,
I am also tried & abuse for this TATA AIA Insurance Company. I already paid four year yearly payment from 2009 to 2012 as per yearly 20000 Rs & total 80000.00 Rs, I inform you my father already dead on 12 Feb 2014. I a submitted death claim with all original policy bond & documets at Their Maninagar sub branch as per given instruction by TATA AIA. but they are not paid any payment to me from 2014 till today.
I agree with tata aia as I am late for pay 5th premium of September-2013 . and also they are surrender my father policy without any information.and any written latter head and not send me any intimation at my registered address & also not to call on my contact no. and send me only 18690.00 something rs cheque at my address without any information, but I also try to pay balance premium by on line tata web portal side on October-2013 but they are closed it for receiving premium. when I got only 18690.00 auto surrender amount chq I contact to custmore care and share my requiest for help to reactivation by call before my father's death. and also they are send me reactivation form tome by mail, and said to me that ( fill the form with father signature, and submit with received payment chq 18690.oo and new 20000.00 premium chq before 31st, January-2014 at nearest branch. so I do as per instruction and submitted all document on 26 December, 2013, and also I sure that with call with tata aia they already received all document on 29, january, 2014. so why they are not active my policy after recived all respcted document with outstanding balance premium chq, and after 14 days my father was death on 12 feb 2014. if they reactive my policy in between time my father's death & received documents .I am not suffirng this problems. so I request you sir pls help me. my family and my mother are very need this amounts of Policy. I am not rich men, we get policy for our safe life for money problems. and lso I request that our intation is that we not pay premium in limit time, but sum corrcimtance we not paid on sept-2013 but we already best try to pay in time. .
And I also 2 times go to their head branch in thane, ninth floore office. but not any response give me.

Pls find this contact no whom I call to- Miss Sweta Josh, & Mr, Sachin[protected].
custmore care no -TATA AIA[protected]./[protected], mail id is - life.[protected]@tataaia.com / [protected]@tataaia.com.
Add - TATA Aia Life Ins, Co. LTD.. B-Wing, 9Th Floore, I think Techno campus, Behind TCS, Pokhran road no-2, Close to Estern Express Hway. Thane. Maharastra, -400606.

Sir, I also attached below mail trantision. for your kind information.


Tata AIA Life Complaints

to me
Dear Mr. Panchal,
We refer to your call received by us on December 30, 2013 to our help line number and the subsequent telephonic conversation undersigned had with you with regards to your captioned policy number with us.
We wish to inform you that, due to non receipt of the renewal premium which was due on September 15, 2013 within the grace period, the policy have moved into the “Auto surrendered” status. We would like to draw your attention to the Premium Holiday provision as mentioned in page no. v of the policy contract. The extract of the same is reproduced for your ready reference.

“After payment of at least three complete years of Regular Premiums, if you fail to pay the Regular Premium thereafter as due, this Policy will be maintained in force on Premium Holiday automatically without paying the Regular Premium and the Policy Charges and any other costs will be paid as due by deduction o[censored]nits at Unit Price from the Total Fund Value of the Policy until the earlier of
(1) The Total Fund Value is insufficient to cover the Policy Charges and costs payable,
(2)The Surrender Value falls below an amount equivalent to One Annual Regular Premium, or
(3) Two years from the due date of the first unpaid Regular Premium unless we receive your written request to continue with the automatic deduction, subject to condition (1) and (2).”
The Policy will lapse upon occurrence of condition (1) or (2) and any remaining Total Fund Value, subject to deduction of the Surrender Charge, will be paid.
Accordingly, this policy got auto surrendered as it was not able to fulfill point number 2 as stated above. You would appreciate that the above mentioned provision is also in line with the IRDA Guidelines in this regard.
In view of the same a refund cheque numbered 38125 dated November 29, 2013 for an amount of Rs.18690.58/- was dispatched to your mailing address on December 12, 2013 through speed post vide AWB number EM[protected]IN.
However, as a one time service gesture we can reinstate the aforesaid policy. Hence, we request you to submit the below mentioned requirements to any of the nearest Tata AIA Life branch on or before January 31, 2014
• Outstanding premium of Rs.20000/- for the due date September 5, 2013
• Gain/Loss consent Letter (as attached)
• Surrender pay out cheque number 38125
Please carry copy of this letter/e-mail along with you while visiting the branch. On receipt of the above mentioned requirements your policy shall be reinstated subject to underwriting.
We would also like to confirm you that we value our customer’s financial well being and would consistently deliver best in class solutions.
We thank you for your patience and understanding in this regard.
We urge you to continue with the policies and accruing benefits under the chosen plan and assuring you of our best services always.
Yours sincerely,
Ajit Surve
Executive - Grievance Redressal Cell
Attached: ii) Gain/ Loss Consent Letter

Respected Sir,
Pls help me for my father death, s claim for tata aia policy no-U[protected]. pls review and get me true judge.
Jagdish panchal / mob -[protected]

Respected Sir,
Pls help me for my father death, s claim for tata aia policy no-U[protected]. pls review and get me true judge.
Jagdish panchal / mob -[protected]

Myself Sam Mammen have an insurance plan from ur company.But I am not able to make the online payment from last two days.i was trying from note 4mobile.But the site not responding with password column.My I'd is SAM.MAMMEN.
THANKS
Sam