[Resolved]  Tata AIA Life — misled by tata aia agent

Address:2/105 SREE COLONY, REGENT ESTATE, KOLKATA, 700092

I had been misled by tata aia agent miss. Sreeparna mondal, from kolkata gariahat branch. Due to your company's goodwill i readily believed her and do likewise. She told me that i have to pay for 3 years only, and upto 4th year it have been in locking, and on the 5th year i can withdraw the maturity amount with bonus. My policy details send to my home address (2/105 sree colony, regent estate, kolkata) and received by my relatives, as due to my job i is settled to santaldih, purulia, west bengal. But while a call came from your customer care department regarding policy details, then i came to know about the whole fact. I cannot surrender at 3 years, and if i do so a huge surrender charge will be deducted. I don't aware about the free look period of 15 days, and i apple for cancellation on 17th day. But still tata aia did not resolve the problem.

Now as this is a huge amount at least for me, nearly rs. 68, 000 combined with 2 policies, it is not possible to bear it for too long (12 years).
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Apr 20, 2020
Complaint marked as Resolved 
Tata AIA Life customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2019
Tata AIA Life Customer Care's response
Dear Sudipta,

Apologies for the inconvenience caused. We have noted your concern and forwarded it to our team. We will have it checked and get back to you.
Thank you.
Verified Support
Jul 11, 2019
Tata AIA Life Customer Care's response
Dear Sudipta,

Details about your concern have been sent to your registered email ID. Request you to check the same. Please let us know if there is anything else we can help you with.

Thank you.
Aug 10, 2019
Updated by sudipta.wbpdcl
Full refunded.
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RC[protected]SG this is number of my mail. It's important document from Singapore. Online it shows 25 Oct reached Kolkata but no further info yet. Please provide update about it. It is an urgent document please inform as soon as possible.

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