This is regarding cheating and false promises made on my TATA AIA policy.
I am holding a policy with TATAAIA policy number C[protected].
I must bring to your notice the following points.
Agent told me that I will get a return of minimum Rs 30000 every year after the first year. I was somehow convinced in buying the policy. This was later on told as a false promise by one of his seniors to me when it was time for that.
It's a big document which normally no one who is insured reads it. Every person depends on the visiting executives' details only. However I had read it after the free look period only where I found the discrepancies. On talking to their executive again he had assured me of what he had told me. On talking to some of his seniors I was told that whatever is written will be followed. I was promised Rs 30000 every year from the next policy year which had later turned out to be a false promise. Also I was not told that the policy term is for 21 years which was never my requirement.
On call Tataaia agent asked me to show proof of conversation. So my question to them is: If you are a customer, while buying the policy from a brand, will you record the conversation? Will you take the signature for proof of what the brand agent says? I never expected & never experienced such a condition.
Tata AIA must teach their agents to speak the truth. For the sake of getting commission, they're playing with the money of customers.
I got many calls on this matter from 10-15 different customer care executives from TATAAIA & but the best part was that all were just role play to understand the situation instead of accepting their fault and later on turn back with no response.
Due to all of the above I am feeling cheated.
I had made a request to return my money which I had invested on this policy but my request is not taken care .
None of your customer agents reply me why a customer want to cancel policy after one year. offcourse she must be awaiting her premium after after one year which was told by the agent. Was this information helpful? |
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