Subject: Formal Complaint Against TATA AIG Motor Insurance Claim Handling and Customer Service
Dear Consumer Forum,
I am writing to file a formal complaint against TATA AIG regarding their fraudulent practices and the unacceptable behavior of their appointed third-party representatives in handling my motor insurance claim. Below are the details of the incident and my concerns:
Date of Incident: July 24, 2024
Policy Number: [protected]
Car Number: DL02CBA3313
Claim Number: [protected]
Description of the Incident: On July 22, 2024, while my car was parked in my residential society, I noticed a small crack in the front glass. Due to time constraints, I could not address this immediately. On the morning of July 24, 2024, I decided to visit the body shop to get the crack repaired. I left my home around 9 AM. While my brother, Vaibhav Wahi, was driving on a busy road, we were in the right lane with another car in front o[censored]s and a private bus to our left.
As we were moving in our lane, the bus attempted to overtake from the right side, causing damage to the left side of my car. In an effort to avoid further damage, we took a right turn, which resulted in the right side of my car hitting the railing. We attempted to confront the bus driver at the scene, but due to heavy traffic, the bus continued ahead, and we were unable to pursue the matter further.
Fraudulent Practices and Unacceptable Behavior: During the claim process, TATA AIG appointed a third-party representative named Manoj Sharma, working under Abishek, to handle my case. Unfortunately, Manoj Sharma treated me as if I were attempting to fraudulently claim the entire amount in one go. He spoke to me in a verbally abusive manner, displaying a complete lack of professionalism and respect.
This behavior is not only unacceptable but also indicative of a larger issue within TATA AIG's claim handling process. It appears that the company is engaging in fraudulent practices by appointing third-party representatives who mistreat and disrespect customers, making the claim process unnecessarily difficult and stressful.
Desirable Resolution: I request a thorough investigation into my claim and the conduct of the representatives involved. I am seeking a full repair of the damages caused to my car and an apology for the unacceptable behavior exhibited by Manoj Sharma. Additionally, I request a review of TATA AIG's claim handling process to prevent such issues from occurring in the future.
Attached Documents:
Photos of the damaged car
Invoices
Copy of email correspondence and chat with TATA AIG representatives
Any other relevant documents
I appreciate your attention to this matter and look forward to a prompt resolution.
Sincerely,
Vaibhav Wahi
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