I, Rishi Kesharwani, resident of Varanasi, Uttar Pradesh, am writing to lodge a formal complaint against Tata AIG General Insurance Company Ltd. and Varanasi Auto Vehicles, a Tata-authorized service center, for their gross negligence, lack of coordination, and failure to provide fair and reasonable service under the Motor Insurance policy I purchased.
Details of the Vehicle and Insurance:
Vehicle: Tata Altroz
Registration Number: UP65 FE 5090
Insurance Provider: Tata AIG General Insurance Co. Ltd.
Policy Number: [protected]
Claim Number: [protected]
Brief Summary of the Issue:
I had filed a claim for my insured vehicle under the above policy. However, the entire experience has been extremely distressing due to the following reasons:
Unfair Claim Assessment: The appointed surveyor from Tata AIG was uncooperative and dismissive. Despite me explaining the scenario multiple times, he refused to approve several valid parts of the claim without providing any justified reasoning.
Poor Repair Work: The approved claim included bonnet repair, but the bonnet was not fitted properly after the work. Upon questioning, the service center blamed the surveyor for not approving the necessary parts, while the surveyor, on a phone call, claimed that the service center never raised the issue with him.
Lack of Accountability: I have been caught between the service center and the surveyor, with both parties denying responsibility, resulting in unresolved issues and mental harassment.
Customer Support Failure: I have raised multiple complaints with Tata AIG's customer support, where I was assured of callbacks within 24–48 hours. Over a month has passed, and no resolution or responsible response has been provided.
My Humble Requests:
I request the Consumer Forum’s intervention to ensure that Tata AIG:
Approves the complete and rightful claim for the remaining parts and ensures proper repair of the vehicle.
Takes strict action against the responsible surveyor and Varanasi Auto Vehicles service center for their negligence and miscommunication.
Compensates me for the harassment, delay, and poor service that I’ve been subjected to.
If this issue is not resolved at the earliest, I am willing to pursue all legal remedies available to me under the Consumer Protection Act, including compensation for mental distress and inconvenience.
Thank you for your attention to this matter. I look forward to your support in ensuring justice is served.
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