Tata AIG Insurance — urgent complaint regarding non-payment of claim and lack of response

Dear TATA AIG,

I am writing to express my deep concern regarding my health insurance claim, which has been pending for the past four months. Despite regularly paying premiums on time for the last six years, this is my first time opting for claim reimbursement, and the experience has been extremely disappointing.

I have already submitted all the required original documents, yet every time I follow up, I am told that some documents are missing. Additionally, I received two reminders from your end, and I responded promptly with the necessary details and supporting documents via email. Despite my timely responses, the claim approval is still delayed without any clear justification.

It is disheartening to face such issues from a reputed company like Tata. If a well-established company fails to stand by its customers in times of need, where will the common man go for support?

I request you to expedite the approval process and ensure that my rightful claim is processed without further delay. Please let me know if any additional clarification is required from my side.

I have diligently followed the procedures outlined by your company, ensuring that all necessary documents were sent in a timely manner. These documents included all originals and supporting paperwork requested by your team. Despite this, I have not received any update, response, or progress regarding my claim, and it has now been over six months without any resolution.

Furthermore, I have made several attempts to reach out via email, phone calls, and other means to get clarification or an update on the status of my claim, but I have not received any communication from your team. This prolonged delay, combined with the lack of responsiveness, is not only extremely frustrating but also highly unprofessional.

I request that you immediately review and process my claim and provide a clear and detailed explanation of the status of my claim. If there is any further documentation required, I expect you to notify me promptly.

Please treat this as an urgent matter and provide me with a formal response within the next 7 business days. If there is no resolution or communication within this time frame, I will be forced to take further steps, including escalating the matter to the relevant authorities.

i am writing this for the continuously...