[Resolved] Tata Capital — bad behaviour of customer service | |||||
My self suraj s/o ishwar singh r/o uttam nagar new delhi 59 I have purchased a eicher tractor 241for finances your company. My tractor instalment is 3rd of mounth because i am properly paid our instalment but your company employees all time my alternate no. Call him. I am all time repate your employ sir/mame please call me my real no. But your employees are very very cheap language talk to me and your company employees warning for me next time no never any finance for my company Was this information helpful? | |||||
Sep 13, 2018 Complaint marked as Resolved TATA Capital customer support has been notified about the posted complaint. Verified Support Aug 13, 2018 TATA Capital Customer Care's response We regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query.
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 2 Comments | |||||
Comments
JUST SEE THE TATA CAPITAL LETHARGIC TEAM, WHERE COMPANY CUSTOMER CARE AND MD OR FROM LEVEL 1 TO LEVEL 3, NO BODY BOTHERED OR REVERTED !
On Mon, 06 Aug 2018 04:24:37 +0530 "sanjeev kumar singh" wrote
>Level 3
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Dear Sir
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Greeting of the day !
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Pathetic response from below 2 level and are made only for show piece.
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Please look in this matter as need revert from concern team ASAP.
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where is my document and why below 2 level not reverted yet. I will following what Tata capital mentioned and i am not satisfied and if it still continue, i will raise this last level and also to NHB.
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Regards
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Sanjeev Singh
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K finance
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[protected]
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On Tue, 10 Jul 2018 18:38:08 +0530 "sanjeev kumar singh" wrote
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>LEVEL 2
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Dear sir,
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greeting of the day !
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As previously mail id was wrong, so re sending yesterday mail .
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Regards
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Sanneev Singh
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K finance
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[protected]
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From: "sanjeev kumar singh"[protected]@rediffmail.com
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Sent:Tue, 10 Jul 2018 05:37:41 +0530
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To: [protected]@tatacapital.com
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Cc: customerservice.[protected]@tatacapital.com
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Subject: Fw: RM complaint - shivpoojan/ghatkopar
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Level 2
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>Dear Balakrishna kamath
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>Greeting of the day !
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>This is bring kind notice that customer care service is pathatic and need to improve in tata capital, not puting customer service head in TO,
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>because some were he is sole responsibe and team is showing what he project.
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> This i am saying bcz, customer her self complained to customer service about RM but
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>They said we cant do anything in this case. Customer complaint that RM is not picking up call for last 1 month and she is frightend where is her document, as customer care told her case is not showing in the system. Please visit ghatkolar branch but not helped her and also not given his supervisor no when customer asked. My question is that RM is lying for last 3 month to customer and to me ( 6 months) also for Dsa ?
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>i had given customer name and no in previous mail and you can enquire it on personal level and you will get the heat what this RM had done to customer and how he had ruined the face of tata capital .
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>I hope i will get revert this time else 2 more level is open.
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>Reagrds
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>Sanjeev singh
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>K finance
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>[protected]
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>Note: Forwarded message attached
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>-- Original Message --
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>From: "sanjeev kumar singh"[protected]@rediffmail.com on Thu, 28 Jun 2018 17:31:37 +0530
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>To: [protected]@tatacapital.com
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>Cc: [protected]@rediffmail.com
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>Subject: RM complaint - shivpoojan/ghatkopar
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> LEVEL -1
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> Dear team,
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> i am associated with Bank for last 15 years and started my own DSA
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> name K finance in Ghansoli(Navi Mumbai) and my company is doing very
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> well.
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> I am in contact with your RM Mr. Shivpoojan Prajapat( [protected]) for
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> last 6 months who belongs to Ghatkopar branch.
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> what i assume, being older age he is now, not able to manage
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> multiple task and he is not fit for this job. here under mentioned
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> are my work requests which are not executed by your RM.
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> CODE GENERATION :
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> 1 > in 6 months he is not able to generate DSA code due to his
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> lethargic approach. previously he had tried to open code of my wife
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> after failing this, for last 3 months he is trying to open my code
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> in Tata capital. i had given all document but till date i was not
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> aware what is status.
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> FILE Given for login :-
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> 2 > I had given him case of Ratna Desai for Home loan 3 months ago.
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> it took 3 months because customer office is in kalbadevi and he
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> wanted that customer will come and deliver the docs to him. he had
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> seen all document and told customer that this case will 100%happen
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> and asked for other docs, which customer did. from day one customer
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> is messaging me about his attitude of not picking or reverting calls
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>, now customer is so much irate and asking me his manager contact
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> number, as he never pick up phone or revert through SMS to customer.
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> Customer Name: Ratna Desai
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> contact no : [protected]
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> I am giving customer details, just call her you will get all
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> information how he deals with customer and lied to them.
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> Not giving Supervisor no & wrong attitude
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> 3> i had requested him three months back, please provide supervisor
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> number, as he is not able to pick or even not able to judge weather
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> any case will happen or not.
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> after so many followup and sms, one day i had sms that if he will
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> continue behaving like this i will escalate to TATA CAPITAL. he
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> called me and said that do what ever i want, nothing happened to
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> him.
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> i accepted this challenge and now i will knock last door of justice.
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> Just ask him where is my docs and if he says that there is any
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> rejection in my code than in what way he had informed to me. why
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> customer is willing to do visit Tata capital.
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> Please arrange RM for me, who is dynamic and can have multitasking
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> skill.
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> i do not want this lazy guy for further business.
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> Regards
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> Sanjeev Singh
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> K finance
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>
>
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> [protected]
>
On Mon, 06 Aug 2018 04:24:37 +0530 "sanjeev kumar singh" wrote
>Level 3
>
>
Dear Sir
>
>
Greeting of the day !
>
>
Pathetic response from below 2 level and are made only for show piece.
>
Please look in this matter as need revert from concern team ASAP.
>
where is my document and why below 2 level not reverted yet. I will following what Tata capital mentioned and i am not satisfied and if it still continue, i will raise this last level and also to NHB.
>
>
Regards
>
>
Sanjeev Singh
>
>
K finance
>
>
[protected]
>
>
>
>
>
>
>
>
On Tue, 10 Jul 2018 18:38:08 +0530 "sanjeev kumar singh" wrote
>
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>LEVEL 2
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>
>
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>
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Dear sir,
>
>
>
>
>
>
>
greeting of the day !
>
>
>
>
>
>
>
>
>
>
>
>
>
>
As previously mail id was wrong, so re sending yesterday mail .
>
>
>
>
>
>
>
>
>
>
>
>
>
>
Regards
>
>
>
>
>
>
>
Sanneev Singh
>
>
>
>
>
>
>
K finance
>
>
>
>
>
>
>
[protected]
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
From: "sanjeev kumar singh"[protected]@rediffmail.com
>
>
>
Sent:Tue, 10 Jul 2018 05:37:41 +0530
>
>
>
To: [protected]@tatacapital.com
>
>
>
Cc: customerservice.[protected]@tatacapital.com
>
>
>
Subject: Fw: RM complaint - shivpoojan/ghatkopar
>
>
>
Level 2
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>Dear Balakrishna kamath
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>Greeting of the day !
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>This is bring kind notice that customer care service is pathatic and need to improve in tata capital, not puting customer service head in TO,
>
>
>
>
>
>
>
>because some were he is sole responsibe and team is showing what he project.
>
>
>
>
>
>
>
> This i am saying bcz, customer her self complained to customer service about RM but
>
>
>
>
>
>
>
>They said we cant do anything in this case. Customer complaint that RM is not picking up call for last 1 month and she is frightend where is her document, as customer care told her case is not showing in the system. Please visit ghatkolar branch but not helped her and also not given his supervisor no when customer asked. My question is that RM is lying for last 3 month to customer and to me ( 6 months) also for Dsa ?
>
>
>
>
>
>
>
>i had given customer name and no in previous mail and you can enquire it on personal level and you will get the heat what this RM had done to customer and how he had ruined the face of tata capital .
>
>
>
>
>
>
>
>I hope i will get revert this time else 2 more level is open.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>Reagrds
>
>
>
>
>
>
>
>Sanjeev singh
>
>
>
>
>
>
>
>K finance
>
>
>
>
>
>
>
>[protected]
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>Note: Forwarded message attached
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>-- Original Message --
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>From: "sanjeev kumar singh"[protected]@rediffmail.com on Thu, 28 Jun 2018 17:31:37 +0530
>
>
>
>
>
>
>
>To: [protected]@tatacapital.com
>
>
>
>
>
>
>
>Cc: [protected]@rediffmail.com
>
>
>
>
>
>
>
>Subject: RM complaint - shivpoojan/ghatkopar
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> LEVEL -1
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Dear team,
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> i am associated with Bank for last 15 years and started my own DSA
>
>
>
>
>
>
>
> name K finance in Ghansoli(Navi Mumbai) and my company is doing very
>
>
>
>
>
>
>
> well.
>
>
>
>
>
>
>
> I am in contact with your RM Mr. Shivpoojan Prajapat( [protected]) for
>
>
>
>
>
>
>
> last 6 months who belongs to Ghatkopar branch.
>
>
>
>
>
>
>
> what i assume, being older age he is now, not able to manage
>
>
>
>
>
>
>
> multiple task and he is not fit for this job. here under mentioned
>
>
>
>
>
>
>
> are my work requests which are not executed by your RM.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> CODE GENERATION :
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> 1 > in 6 months he is not able to generate DSA code due to his
>
>
>
>
>
>
>
> lethargic approach. previously he had tried to open code of my wife
>
>
>
>
>
>
>
> after failing this, for last 3 months he is trying to open my code
>
>
>
>
>
>
>
> in Tata capital. i had given all document but till date i was not
>
>
>
>
>
>
>
> aware what is status.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> FILE Given for login :-
>
>
>
>
>
>
>
> 2 > I had given him case of Ratna Desai for Home loan 3 months ago.
>
>
>
>
>
>
>
> it took 3 months because customer office is in kalbadevi and he
>
>
>
>
>
>
>
> wanted that customer will come and deliver the docs to him. he had
>
>
>
>
>
>
>
> seen all document and told customer that this case will 100%happen
>
>
>
>
>
>
>
> and asked for other docs, which customer did. from day one customer
>
>
>
>
>
>
>
> is messaging me about his attitude of not picking or reverting calls
>
>
>
>
>
>
>
>, now customer is so much irate and asking me his manager contact
>
>
>
>
>
>
>
> number, as he never pick up phone or revert through SMS to customer.
>
>
>
>
>
>
>
> Customer Name: Ratna Desai
>
>
>
>
>
>
>
> contact no : [protected]
>
>
>
>
>
>
>
> I am giving customer details, just call her you will get all
>
>
>
>
>
>
>
> information how he deals with customer and lied to them.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Not giving Supervisor no & wrong attitude
>
>
>
>
>
>
>
> 3> i had requested him three months back, please provide supervisor
>
>
>
>
>
>
>
> number, as he is not able to pick or even not able to judge weather
>
>
>
>
>
>
>
> any case will happen or not.
>
>
>
>
>
>
>
> after so many followup and sms, one day i had sms that if he will
>
>
>
>
>
>
>
> continue behaving like this i will escalate to TATA CAPITAL. he
>
>
>
>
>
>
>
> called me and said that do what ever i want, nothing happened to
>
>
>
>
>
>
>
> him.
>
>
>
>
>
>
>
> i accepted this challenge and now i will knock last door of justice.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Just ask him where is my docs and if he says that there is any
>
>
>
>
>
>
>
> rejection in my code than in what way he had informed to me. why
>
>
>
>
>
>
>
> customer is willing to do visit Tata capital.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Please arrange RM for me, who is dynamic and can have multitasking
>
>
>
>
>
>
>
> skill.
>
>
>
>
>
>
>
> i do not want this lazy guy for further business.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Regards
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Sanjeev Singh
>
>
>
>
>
>
>
> K finance
>
>
>
>
>
>
>
> [protected]
>
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58%
Complaints
994
Pending
26
Resolved
558
+91 22 6745 9000
One Forbes, Dr. V.B. Gandhi Marg, Fort, Mumbai, Maharashtra, India - 400001
View all TATA Capital contact information
I am suffering from last 6 months and what they had showed in Customer Grievance Redressal process is fake and its just show piece.
I had written their customer care to MD, but no body reverted, may be they are busy in fooling other customers.
I request all of you not to refer or take any services from TATA housing as they will take out your happiness.
NHB should take action against this company as they had taken guaranteed, non adhering company law and fooling Indian consumers.
Sanjeev Singh
Navi Mumbai