Tata Consultancy Services — not approving eps transfer and neither replying on alumni tickets

I've initiated online eps transfer request. The for 13 got generated. The same for 13 is submitted to tcs via alumni portal almost about 3 months ago. But the tcs people have not yet approved the transfer nor are they replying on alumni portal where the tickets are raised.

I'm unable to transfer my pf & eps to my current employer as tcs has not yet approved the transfer to my previous employer yet.
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I have not received passport cover till date sms received on mob as despatched through speed post 16.05.2919 with REF NO AWB EX[protected] ON TRACKING MESSAGE WILL COME AS WRONG NO .THE RECEIPT NO TV2S[protected]

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