[Resolved]  Tata Docomo — 3G dongle over deduction of data

Address:

Mumbai City, Maharashtra

To Tata Docomo, It's so sad that I had to waste my time & write this letter to you regarding my complaint for 3G dongle no.[protected] It's more than 15 days & none of the co. person has bothered to resolve my issue, instead of just giving a call back all time on wrong time. I first registered complaint on 31st Jan 2015 case no (TEST[protected] regarding my dongle connectivity for which no proper follow-up was done from the co. I was about to receive call on Sunday for my complaint within 4 working hrs, but did not received & got a call on Monday in my office hours I requested the person to rescheduled call for next time but he forced me to register complaint once again saying he is closing case I once again called later for my complaint & your representative said complaint is open & is with local technical team & is in process but since then there’s no any call back regarding my complaint & the co. did not resolve my issue & I had to struggle myself for the issue to get solved which finally got fixed on 05th Feb 2015. Well, it just did not ended up hear, later co. started harassing me for some other reason, I made a recharge for 1.5GB 3G data & co. started deducting more data as per my usage, I once again had to call & registered complaint for the same again case no (PBR[protected] Where I informed to one of your escalation dept. representative even when opening homepage for www.google.co.in it consumes almost 5 MB of data & network is creating problem where data usage showing fluctuation & has proof for that & hence he registered the complaint for the same & still the problem continues I received a call on 16th Feb, again on the wrong date as was in my office & had requested to reschedule call once again, your representative informed me over data deduction will not be rolled back, she agreed for next day call back, but later after sometime I received a message stating my complaint issue is resolved, which is still not yet & don’t even know till when it will resolve or the co. will start harassing me with some new reason or excuses. I have written the letter in brief just for indication where the co. doesn’t bothers to resolve customer issue facing from so long & now I have lost my hope & believe in co. where just taking money for service, but no customer service at all. I Hope the message is clear for your guys for my complaint for which still now I was putting a request to the co. to get it resolved. The co. has tested my patience, which I have lost now & if my problem is not getting resolved, thing will go Legal in consumer court including Ratan Tata & compensation will be 1000 time more… Yours Dis-satisfied customer