Tata Docomo — Amount deducted from my balance [protected]

Address:Mysore, Karnataka, 570017

I have account balance of Rs964. Without knowing reason it has been deducted of Rs963. After asking multiple time they said that they will send the details break up of the prepaid bill details.
But till now they didnt send any mail.
Please find the attached pdf mail chain.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
Hello,

Thanks for the half amount 500rs which has been refunded to my account as per the negotiation.

If I have really not consumed any data, where is my remaining amount which has been deducted.

I have spent my precious time for following up you to resolve my issue and I have wasted my internet data too.

I want the full amount which has deducted without reason and penalty of Rs. 500.

I thought bargain and negotiation works only in fish market, not with the such a big telecom business company “TATA DOCOMO”.

The customer care executive who has called before sometime “Bhaskar”[protected], let him know how to speak with the customers.

According to the below mail chain, which I have highlighted in red color, No refund possible mentioned by Syeda !! Why is this bargain and negotiation going on ?
Finally, I want my complete amount settlement without further bargains. And also I would like to go out your network in few days and I will suggest the same to all my friends and family.


Regards,
Krishna Murthy K P
Dear Customer,


We would like to inform you that, your request of balance depletion concern has been forwarded to our concerned team and have accorded it as top priority and the same will be resolved soon. Upon the resolution of your concern, you will be duly notified. Kindly bear us in the interim.

Regards,
Customer Care
Tata Docomo

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