Tata DoCoMo Complaints & Reviews

DEAR SIR
I HAVE TATA DOCOMO SIM
NUMBER IS [protected]
EVERY MONTH COMPANY DEDUCTED BALANCE THEN SAY U HAVE ACTIVATE SERVICE BUT SIR I NOT ACTIVATE ANY SERVICES
I TOLD IN COMPANY THEY NOT REPLY PROPERLY
I CALL NODEL OFFICER ABHISHEK NAYAK ,HE SAY I UNDERSTAND YOUR PROBLEM BUT NOT ANY REPLY ABOUT BALANCE DEDUCTE
IN DECEMBER MONTH DATE 15 TIME 9.10 PM DEDUCTED 20 RUPEES IN MY ACCOUNT I WRITE ONLINE COMPLAIN TO TATA DOCOMO COMPANY BUT NOT REPLY PROPER THEN I GO TO COMPANY CONSUMER CENTER BUT THERE ONE LANDLINE PHONE AVAILABLE FOR TELL ABOUT THESE PROBLEM ,IN CENTER NO BODY HELP THESE PROBLEM
ALSO I CALL TO CUSTOMER CARE BUT THEY CAN"T REPLY PROPER

hello sir,
http://www.tatadocomo.com/online-recharge.aspx this is the link to the web page from where we can recharge the docomo online, there is a pack of rs 14 , in which it is written full talktime for 6 mnths on every recharge above rs 10. nothing else, no condition apply nthing like that(attaching the image also). so i rechaged that, but they deactivated my 54 rs and 25 rs packs that were activated, its a cheating, they have not written any where, how am i suppose to knw. plz sir many customer gets cheated due to this wrong info on net,,, ask them to either provide full or don;t make false promises.
my no is [protected], chandigarh

parminder kumar
chandigarh

Tata docomo's dive in service is worthless and ridiculous. I have lost 100rs in just two days. When i called to customer care they said that you have visited divein. I had not click or visit any such link knowingly, when i checkedout my phone settings i found that my home page was tatadocomo.divein by default although my acces point was tatadocomo.internet. It's atrocious that you are charged such a huge amount just for clicking on a default homepage or pressing '0' for a while. Tata docomo should stop this kind of tactics to deduct its customer's hard earned penny. I mean you can't charge 49 rs just because someone has opened a homepage you set by default in your setting. It shows how tata docomo cheats its customers, no one asks for dive in settings but they sent it with the internet settings to do this kind o[censored]nfair deductions. Even if you change the accespoint remember that that your homepage would not be airtellive like good and free it will be tatadocomo.divein the most [censored]g bad homepage someone has ever seen. Same on you tata docomo for cheating customers by using divein. If you still have some self respect towards your customer please stop divein or sending its settings without asking, make a new homepage which would be free for surf like other service providers. Thank you.

I am a TATA DOCOMO pre-paid customer for more than 6 months (Mob Number : [protected]) I had applied for mobile number portability on 6th Dec 2012 and the Unique Porting code is TX973771 with validity upto[protected]. I wanted to shift to AIRTEL postpaid corporate connection which had a CUG option for my official contacts. I have submitted all the necessary documents (Passport copy,PAN copy, BSNL Land line bill) along with the application form and Porting code to Airtel representative (Vinay - [protected]) on 6th Dec 2012.
I have been following up with the Airtel representative and TATA Docomo customer care since the application has been submitted and I have not recieved any information till today[protected].
Today I called up TATA DOCOMO customer care number at 121 to enquire about the delay and that the validity of my Porting code was going to expire. I was shocked to know that my porting request has been cancelled and I have been "retained" as TATA DOCOMO customer. Though I have not recieved a single call or SMS to inform me about this "retention" by TATA DOCOMO, even after repeated enquiry to the customer care representative, there was only one line reply that "Sir, according to the information I see, you have been "retained" and your porting request is cancelled, you have to apply for prting again". I requested to get connected to a higher authority to enquire why and how TATA DOCOMO can decide without my consent to cancel my request or even have the basic courtesy to inform that my request is cancelled. I was put on-hold for more than 30 mins but without any response. I disconnected and tried to call back 121 again, but this time Automated voice response "All our executives are busy, please email us at .... and disconnected.
This is totally un-ethical and rude on TATA Docomo's part and I strongly recommend to avoid this network in future.

Dear Sir/Madam,

I activated data pack of Rs.67 valid for 30 days on 29/11/12 and i received the confirmation message as below
'Hi! Rs.67 data pack is activated. Enjoy 1GB free usage for next 30days.For settings sms INTERNET to 52270.Your Bal is Rs.97.88 at[protected]:01.Free 7days MobileTV Offer with no charges. Click http://10.124.70.241:8080/tv/promo1.jsp.'

It was supposed to end on 29th of december but it deactivated suddenly today and lost Rs.8-10 due to that. Please do the necessary to refund the same amount and activate my data pack back.

Thank You

I have tata photon data card having no.[protected] since last year. i was using it regularly & i had done last recharge in September 2012 with recharging coupon of Rs 2500/- with validity for 1 year. But, on 30 October it was stop working & showing 678 error. Then I contact to customer care & also to local company office they replied me that they never had activate such number to me. Now,I feel my self helpless & looted by tata tele services. kindly do favor for me.

Regards

Puran Singh
s/o kulwant Singh
H.No. 738 Basti Mithu
Jalandhar
Mob. No.[protected]

sir please below matter read carefully and then take an action...this matter i write in respect of docomo u can understand my whloe problem by this also...


Dear Sir,
I am ur valuable customer as u tell and ur senior....inspite telling from senior that u will not be charged unnecessary again..weekly my balance is cut...again and again for various service...
so listen my this problem which occur yesterday night:
i have recharged through etop up on 14th dec 2012 with rs 42 in which i get 1000min for local onnet calls for 28days...so i am talking from 10pm to 5pm in min from 14th...yesterday night i call at 11:00 pm and i talk 01:19:31 hrs as i think it will cut from minutes but as i talking call disconnect and shows that balance of rs 17.83 cut and balance is 00.47....
u can check by retreiving my call details from 14th at time when i recharged and get 1000min how much i talk till yesterday night 11:00 pm then u can determine how much min used from 1000min...as ur customer care executives said that there is no min....

this is the main problem o[censored]r compant to deduct unnecessarry balane...i want my balance refund and my min in my account...

i am also mailing to head of consumer forum...
please forward ur senior....

i will wait till tomorrow then i will port to idea....then i dont want a call that i will give u balance please dont port and all...

By name of:
Araj Agarwal
Indra Nagar,Risiya Bazaar
Nanpara-271801
U.P east

Dear Sir / Madam,

I had recharged TATA DOCOMO mobile number which is in my father's name (Maharashtra & Goa circle) [protected] with 500 Rs. top up. On your website www.tatadocomo.com it was shown that on top up recharge of 500, I will get 540 Rs. but when I recharged with 500 Rs. I got only 443 Rs. talktime. The transaction ID is [protected]. The screen shot of your website showing 540 Rs. talktime on reacharge of 500 is also attached as reference.

Hope to get positive reply as soon as possible.

There is severe problem with your website as I had faced too many problems while I used to recharge my number [protected] using your website.

This is how TATA docomo maintain brand value, customer service and above all business ethics.

Regards,

Vishal Agrawal

Hi,
I had a Tata Docomo Postpaid Connection for the cancellation of which I wrote an application an submitted it to the Tata Docomo Outlet, City Center, Saltlake, Kolkata. After around a fortnight a person from Docomo came to my office and requested for the conversion of postpaid to prepaid which I agreed to. His number being [protected]. He said the conversion would be done in a few days. Nothing happened for a week after which I sent a mail to Tata Docomo Customer Care. On 23rd October I got a reply from them stating that I had agreed to convert my number to prepaid and I do not have to rental anymore. These were the exact words "We would like to inform that the same has been resolved. Kindly note that upon checking with our records we have found that you have agreed to migrate your number from Postpaid to Prepaid. However your number Outgoing facilities has been blocked and you do not have to the rental any more.". On 18th of December, I got a phone call from one of the executives that the bills for Oct-Nov and Nov-Dec is pending and is around 700. They said that nothing has been found in their records regarding the cancellation requests which was a total contradict of the mail which I got on 23rd Oct. I had again mailed regarding this to the customer care the very same day, its two days now and I am getting no response regarding that. Please help. Below is the complete mail chain communication.


-----Original Message-----
From: prateek.dave.[protected]@gmail.com
Sent: [protected]:26:25.0
To : [protected]@tatadocomo.com
Cc: dave.[protected]@india.com
Subject: Postpaid number cancellation~~M10862375
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi,

This is to inform you that I submitted a written form last month to
disengage my Tata Docomo postpaid GSM number ([protected]). From then
onwards I see no commencement regarding this matter. A couple of weeks
earlier one of your executives came to my office, charged Rs 50 (for the
conversion of postpaid to prepaid) and said that the conversion would be
done in couple of days. If you can track him, his number is [protected].

This is to let you know that since I have already submitted a written
request of cancellation of this number a month ago and cleared all my dues,
I would not pay any more bills generated henceforth.
[protected][protected][protected][protected]
Dear Mr. Prateek D,

Greetings for the day!

This is with reference to your docket number[protected] registered on 06-OCT-2012 for Tata Docomo [protected] regarding cancellation request.

We would like to inform that the same has been resolved. Kindly note that upon checking with our records we have found that you have agreed to migrate your number from Postpaid to Prepaid. However your number Outgoing facilities has been blocked and you do not have to the rental any more.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.



Warm Regards,
Krishna Gopal Paul.
Customer Care - TATA DOCOMO

[protected][protected][protected][protected]
A few minutes earlier one of your executives called me regarding the postpaid bill payment. However, I had already submitted a written application during the last days of September this year as to cancel my tata docomo postpaid connection. According to the mail chain below you can find that one of your Docomo executive replied me with the confirmation that, according to their records, I do not have to rental anymore since the application has been accepted. This mail was done on 23rd of October. Today the one who called me said that there is no update regarding this in their system and hence I would have to pay the amount. I wonder whether Tata Docomo is having two different systems regarding this, which ofcourse has some sync problems.





Could you please give me one reason of why should I pay? There is a problem in your system if they are not able to communicate with each other.




One of your docomo executives came to my office and took my documents for the postpaid to prepaid conversion. This was about a couple of months before.




You are helping India to communicate with each other and the irony is you yourself have a very large communication gap. I dont know who is to be blamed here. If I need to make the payment, I shall do so, but only after my number gets cancelled and I get a written communication for that. Also can you provide me with the mail/number of the zonal officer?




Waiting to hear from your side...




Please do not go quite on me. I have been tolerating this from the last three months and now want to close this issue. Expecting a quick response from your side.




Thanks, Prateek



It is a humble appeal to please let me know what shall I do regarding this.

Prateek

sir now a days ta ta Do-Como`s services are going down day by day . from last ten days rs. 2 are deducted everyday from my Sim number [protected] and your customer care executive are not responding to our complaints and are talking in rude manner with us and disconnects call without answering our questions . and from my Sim number [protected] i am not able to call customer care from last 12 days . i don't why but company has deactivated my this services without informing me about the reason .and sir from last 6 days each and every time i call customer care i just get only one reply and that is " sir we haven`t updated our records in our system so please call us after 2 hours " .sir i want to know that from last six days company haven`t updated any information or what ?
sir please resolve my problems i will be thankful to u .
thanks sir.

Hi
My Fathers number is [protected]. His name is C.P Mishra, After listening to automated voice service for full talk time offer i recharged for 35 RS on 19 Dec 2012. But i got only 28.15 Rs as talk time. When i Called customer care twice but guy spoke so rudely that no such offer is there and kept the phone and refused to give me any compliant number.

Do you people think your customers are fool and you can cheat them like this. Dont want to continue your service any more.

Need my money back. Else I want to go to consumer court

TATA DOCOMO is charging for unwanted packs on the mobile. Docomo has charged me many times for the services that i never requested to subscribe or buy.
On 19-Dec-2012 they activated playboy video pack without my request and deducted 50 rupees for the same..i got the deduction msg from TA-HUWWAP.....

At a same time,They deducted another 49 rupees for any unknown service which was not even informed by message...

when i called to customer care they didnt ans me properly and at now they put my calls on waiting...How disgusting they are!

This is the 2nd time i face this type of problem from tata docomo....

This is very embarrassing that such a huge and well known company is treating his customer base like this.

This is very disappointing for me and i have no other option than making complaint in consumer forum.

By : KEVIN SHAH
Mobile No : [protected]
Email : kevin.[protected]@gmail.com

My tow A/c of tata docomo (1) [protected] [protected]
Fast time one cheque payment of two account[protected] &[protected] tata docomo

BANK Name - HDFC BANK, A/c Holder wit financial services pvt ltd, A/c [protected]
bill amount Rs. 950/- date- 01/10/2012 cheque no.- 0161626

Next time one cheque payment of two account[protected] &[protected] tata docomo
amount Rs. 2000/- date- 02/11/2012 cheque no.- 0161638 bet no payment paid this tata docomo A/c[protected]

I had done an online recharge worth rs 200 on 9/12/2012 and paid using my credit card, but for some reason I did not get any balance. Later I got a message stating that my recharge amount will be refunded within 5 working days. Today its 19/12/2012 and till now the money hasnt been refunded. I have also registered 2 complaints with docomo customer service, but both times I got the same answer, that it will be refunded in 5-7 days.

My mobile no. Is [protected]

the payment ref no is mcit[protected]

the complaint nos are prrg12800265 and prrg12802497

kindly look into this issue. Thanks

Hi Tatadocomo,

Please stop sending this unwanted Flash SMS. When i am typing an sms or chatting from my mobile the yes button automatically gets pressed when ever a flash sms comes on screen. I have recently charged for that. My number is [protected].

Kindly return me my balance deducted. Hell tunes activated charged nearly 21 rs.

They are completely neglecting customer complaints

Below is my first chat with those guys for disconnecting service on 15th september

Welcome to Tata DOCOMO Chat. Please wait while representative is identified…
Your chat session has been assigned to Tata DOCOMO representative.
{Shravan} Hi Nimesh Patel . You are on line with Shravan . How may I assist you?
{Nimesh Patel} hello Shravan
{Shravan} Hi.
{Nimesh Patel} i had told you for disconnection of services on my number
{Shravan} Yes.
{Shravan} Would you like to have this information for the number [protected] ?
{Nimesh Patel} i just want to disconnection from next biling cycle
{Shravan} Let me take a request from my end.
{Nimesh Patel} ok
{Shravan} For safety of your account, kindly confirm your complete name & billing address ?
{Nimesh Patel} Nimesh Patel
{Nimesh Patel} billing address may be

{Shravan} Thanks for confirmation.
{Shravan} Let me check.
{Shravan} Please provide the full address.
{Nimesh Patel} which one is correct, i will provide you full address
{Shravan} Ok.
{Nimesh Patel}
GHATLODIAYA AHMEDABAD
AHMEDABAD, GUJARAT – 380061
{Shravan} Thanks for confirmation.
{Shravan} Please be online.
{Nimesh Patel} yes m here
{Nimesh Patel} also once chat is complete can you send me an email of conversation
{Shravan} We don’t have a option for send a mail for the same.
{Nimesh Patel} np
{Shravan} your complaint number is[protected]
{Nimesh Patel} ok, and when it will be termiated?
{Shravan} It will disconnect with in 15 days.
{Nimesh Patel} and on which date my bills are generating so i can have better idea?

Then after they had not disconnected it and they are continuosly sending me bills, so i had not paid it than i had got this email on 15th October, since than my device is not active and i had not used it

Ref: Your TATA DOCOMO Relationship Service No [protected]

We always endeavor to offer you world-class products, and provide all the benefits that enable you to make the best use of our services. In our effort to protect and safeguard your interests, we have introduced a free email alert service on your product usage and other services.

This is a payment reminder for your overdue bill dated SEP-2012 of Rs. 890. Services on your Tata DOCOMO account will be restricted tomorrow. Please pay immediately to enjoy uninterrupted services.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

I had tried to reach many times their ahmedabad division but no response,

They had generated my bills and the amount pending was 2800 RS, then some one from delphi called me that they are filing a case against me and told me to pay the bill, i had paid 2100 RS on that day and told them to disconnect permanantly

Now i had contacted their support team to through email and this is their response

Dear Customer,

Thank you for writing to us.

This is with reference to your web complain dated[protected] regarding disconnection Issue for your TATA PHOTON number [protected].

We regret for inconvinience caused.

Please be informed that you have an out standing amount Rs/-721.00 for your bill dated from 15/09/12 to 14/10/12 which you need to pay and later
intimate us by calling or email for cancellation.

NOW check your Photon Bill Amount, Due Date, Last Payment Details, current Bill Plan, Data consumed & more.

Just plug-in your Photon device & click http://tata.yahoo.com . Tata-DOCOMO Yahoo! home page will open in a blink. Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details. Add it to your favorites & access this information whenever you connect through Photon

For further clarifications call us at[protected]toll free). You can also write to us at [protected]@tatadocomo.com

Assuring you of our best services at all times.

Service is not active yet since october 15th still they had send me a bill of december 2012

Hello Guys,

I had got emails from tata docomo

Greetings from TATA DOCOMO!
Â

Please find attached herewith your EBILL statement for the month of DEC 12. The bill due amount is Rs. 795.00 and the due date for the same is Pay Immediate.
Â

We constantly strive to ensure that each of your interaction with TATA DOCOMO is simple and enjoyable. We have introduced a host of conveniences to ensure the same.
Â

The device is not working since last month and you had stopped services on that number, so why you are sending those bills for services you had not provided,

I will go to consumer forums and file a complaint against docomo for harashing customers and not hearing anything,

I had sent emails to your ahmedabad customer care emails from last 2 -3 months and 2 -3 times but i had not get any response,

can you please let me know whats going over there and what i need to do now?

I am completely shocked by watching statements for period where you had not provided any services.

Regards,

Nimesh

i am not using their services even they had stopped it since october 2012

so can you please let me know for what reason i need to pay their bills,

I am not getting what their support team is doing, but can you please convey them this message

Regards,

Nimesh

Hi,

I am using a prepaid account of TATA Docomo service provide, on 12 Dec. they have deduct a amount of 30 rupees, which till now they not return me, after this deduction i have submit a complaint on thier portal, but theny not take any action, and only send me a message that for you query we need some more 48 hr.
this kind of deduction happen with 3 times in previous 2 month, 2 times when i was call on their customer care then they return my money, but now this time they not return. Because of this kind of problem, one time i have no balance in my mobile and i was faced problem like , i can't call any one for a long time. but they didn't take any suitable action on this.

So please kindly request to You, please take a suitable action on this service provider.

My complaint id which i was register on TATA Docomo complaint portal is - 704440. it was register on 12dec. 2012.

Regards,
Name - Chetan Palliwal
Mail id - [protected]@gmail.com

Hello

My cell no is prepaid [protected].

For some official work I am in Europe ad my SIM is not working here but other networks (non docomo)are working.

I am unable to do my banking transactions due to this, If other networks are working then this is pathetic that docomo is not working.

As I am europe for next few month I can not contact docmo service center and I will be in problem due to this.

I am expecting a quick action on this else i will be forced to quit all docomo services which I am using.

Regard
Tanveer
ktanveer.[protected]@gmail.com

Hi,

I'M using tata docomo internet since long.
From few last months my internet connection is disconnected on every 50 mins.
First I used from my phone but the I tried in my dongle but it still disconnects my connection on every 40 mins now.Just because of company's fault I have lost so many mbs. And because of this I cant download so many application.

My phone number is [protected].
Some of the details as follows.
No-[protected]
city-bharuch
state-gujarat
mail ID-nishant.[protected]@gmail.Com
alternet mo.No.-[protected]

please do something asap otherwise I have to switch on other company for internet.

My Number is [protected]
i m also suffering this scheme 222 which is only cheating from

TATA DOCOMO side
I came to know from Local Recharge Dealer and tata docomo website
that Rs 222 recharge scheme is not having validity
limitation..Moreover it will give us half rate of Local and STD
call.. i asked him to recharge then..

Both are not true... i m being charged full rate for local and

got sms of validity of 30 days.
now what can be done with this scheme.. my usage is not so much
that i could consume whole Rs 222 how to
update this scheme to normal TOP-UP so i can use this talk time
as normal... i do not want any half rate option... Please Do the
Needful as soon as possible...
i m trying 121 many times.. no representative .... is picking my
phone...