Tata DoCoMo Complaints & Reviews

I completely agree. The most dishonest and service is provided by DOCOMO. These people suck blood out of the customer and take his hard earned money. These should be stripped and hanged on every street. I request every DOCOMO customer who have faced such kind of exploitation to find any one who is working for TATA DOCOMO and publicly strip and hang them so that every working in that company whether in Customer care or in management get a lesson that they cant go on exploiting the innocent customer like this. Post your complaints fully in this blog. Escalate to as many higher authority and Nodal officer you can get email address of and copy media and police on your emails. These will sell their mothers and sisters to earn 30 Rupees of service activation fees.

Hi,

This is still an issue and is not yet resolved. Infact there are other deductions started on my phone and i am totally irritated about the same.

Apart from the Jokes service which is now deactivated.
I have been charged for the game download for Rs. 40
Then there is a charge for data service daily for Rs. 3 after having the GPRS pack activated for Rs. 95

My TATA DOCOMO number = [protected]
Alternate contact number = [protected]
email id = [protected]@yahoo.com

As you suggested, I did chat with your representative. He replied me that, they will solve this is issue by 10 May'11. if it is not resolved i will contact you

sir from my account also 10 rs r deducted .Plz unsubscribe it as soon as possible. my no is +91-[protected]

sir i forget to mention in my just above previous complaint that 10 rs r deducted for the same above reason i.e subscription to hot n sizzling models. Please credit my balance by that 10 rs and unsubscribe that service ASAP.
thanks in advance.i am mentioning my phone no. again +91-[protected]

sir plz reply to my complaint also as customer care phone no many times a day bt no response.kindly reply me also

Tata Docomo — unsubscription request is not possible

Request to unsubscribe from mano ya na mano and hot n sizzling models. I tried many times but it is not possible to get done.

Respective service provider,

here i'm also facing the same problem.They deducted Rs 10 to +91 [protected] on8/5/11.when i called customer care they told me they ll deactivate soon later i got ur subscription is decativated. But the funny thing is i'm still getting the same msg as before.Confused whom to belive.plz credit the anount soon and completely unsubscribe .
thanking you

I am facing same problem. My no. is [protected]. Hot N Sizzling Models service was activated on 5th May 20011 (without my consent) & then I approached customer & same was deactivated. But on 16th May 2011 again I got message from 52250 that your subscription for said service has been renewed & charged Rs.10/-
What is this? They have wasted my 20 rupees un- necessarily.
I request you to unsubscribe this service as soon as possible and refund Rs.20 in my account.

Pls. take care of your customers as because of such issues they are getting irritated.

Regards,
Urvashi

sir this is really frustating that my 10 more Rs gets deducted for Hot n Sizling Models.So now total 20 Rs has been deducted from my account and this is my 3rd complaint. Kindly pay attention to my complaint and forward it so that this service gets unsubscribed and i got refund of my 20 Rs.

Thanking you,

Regards,
Sharad Kumar

Respected sir
with due respect i want to state that for Hot N Sizzling Models service my account was deducted with Rs.10 twice, without even giving me a prior notice of this service.A message was send to me that Rs.10 has been deducted for Hot N Sizzling Models subscription.Furthur when i tried to unsubscribe it, there was no response. I also called to your customer care center five times but was no use. They did not responded well also they did not unsubscribed that. This is the second time that my amount is being deducted.my number is [protected].
I request you to unsubscribe this service as soon as possible
thanking you

Hi Customer Care,

One more number for you for the same complain: [protected]

Please take necessary steps to unsubscribe it ASAP as I have already lost 60rs till today.

Regards,
Rekha

Respected sir
with due respect i want to state that for Hot N Sizzling Models service my account was deducted with Rs.10 twice, without even giving me a prior notice of this service.A message was send to me that Rs.10 has been deducted for Hot N Sizzling Models subscription.Furthur when i tried to unsubscribe it, there was no response. I also called to your customer care center five times but was no use. They did not responded well also they did not unsubscribed that. This is the second time that my amount is being deducted.my number is [protected].
I request you to unsubscribe this service as soon as possible and refund Rs.20 in my account
thanking you

Hi Customer Care,

One more number for you for the deduction of amount for Hot N Sizzling Models Subscription: [protected]

Please take necessary steps to unsubscribe it ASAP as I have already lost 60rs till today.

Regards,
Rekha

Hi Customer Care,

Thanks for your reply. I am looking forward to your resolution.

Regards,
Rekha

Hi Customer Care,

For your information, today also 10 rs deducted from my account. Please help me in resolving this issue ASAP and if possible please refill my balance also.

Thanks,
Rekha

Hi Customer Care,

One more number for you for the same complain: [protected]

Please take necessary steps to unsubscribe hot n sizzling model service as I have already lost 40rs till today.

Regards,
omkar p joshi

Dea Sir / Madam
Pls note my No. [protected] and unsubscribe the mobile pack Hot N Sizzling Models. I do not wnat this service.
Brenda

I am also facing same problem, i lost my 30 rs and no one from the TATA DOCOMO side are able to give proper solution how to deactivate this service.Even if am will call repeatedly they are not picking the phone.
Those guys are just lying they are not able to resolve our problem so lets change our network operator.
even i mailed then and they told we are working on hat but still they are not able to provide the solution.
I mailed then final time if this time this will happen surly i will change my operator.

Ashutosh Mor([protected])

k2glaziers — Train your Executive how to respond and value customer

I have applied for new TATA docomo post paid connection on 22 Apr 2011 with relevant id proof address proof with current bill and my flat sale deed xerox copy with all document demanded by tata docomo executive Mr.noor from Madhapoor docomo drive in store. it was activated on 24th of April.
on
on 29 Apr at 10;18 am i have received a massage from [protected] stating your adress is not traceable ihve called back and guided them the address and they have not visited the site and none of them have called me back.

on 2 May at 11;03 pm ireceved a sms your adress is negative to re initiate call 121. on 3may ihave raised a request with customer care with valid adress and they raised a complaint no[protected] on 3rd May.they said it will be resolved in 48 hours.

4th May out going call has been barred. on 4th i called customer care the says complaint no[protected] has been closed. But with out solving my problem.on 4th May i visited tata docomo Madhapoor docomo drive in store and met with Mr.noor at 15;30 he has told it will be solved in 24 hours i heve asked his contact no is [protected] .

5th May by 6:30 my problem was not solved and iam trying to call Mr.noor on [protected] i have called several times no one Attend a call for curtsy docomo executive think that customer is as slave for them after taking the connection. Do Tata Docomo does not provide mobile for their Executive why they are not giving mobile no to customer.ignoring a Customer call is like Rejecting Customer.

After all my exercises have called 121 they says that my mobile is switched off. They don't have curtsy to leave any sms. But fact is none of the executive has called my mobile was not switched off At-least i would get missed call alert sms.
And raised a complaint and they filed a compaint no[protected] it will resolve on 9th May but no hope will it be solved or not.



This is not the way to fool a customer but i have never expected this kind of bloody services fro tata group. Train your Executive how to respond and value customer and idont want to continue any more with docomo i want to cancel my subscription

I request docomo to raise the bill till date. I ll clear my areas and i am very happy to walk away from tata services

This Drama is going from Past 7Days i want to close it.

--
Thanks & Regards
Rajesh krishnamaneni
M [protected]

above complaint no is for [protected]
rajesh krishnamaneni

dear sir/madam
sir really your customer service are worst..on date of 01.06.11 at afternoon 1.50pm your docomo call was came one lady is talked and for asking about hello tunes..she said i[censored] activate this hello tunes for Rs.120 you will get upto 6 months offer like that she's told..then i'm said no need for me and i'm end the call..she said thank you and end the call..within half an hour she's taken Rs.120 and activated the hello tunes after im called to your customer service and i'm asked with whom you asked and activated the song..i said for me no need to activate, without my permission you debit my balance..how sir/madam like this your service follow means it's totally waste..you strictly take action for this unneccesary activities..this my contact no:[protected], we called to your just now they only said send complaint to docomo and they gave this request no:GBL[protected]

Still no response from docomo and No action done to reactivate my docomo sim.
You should have solved the problem till now. please reply me soon.

But last week only it was working perfectly fine and even I got some of the messages for tata docomo 3G internet settings in my new handset. I want to use that sim card in my handset as old sim cards are giving better internet speeds. So would you please reactivate my old sim again like before? Please reply soon...

Hoping for your positive response,
Charlie.

Dear Sir/Madam,

I am providing you details for further assisting me.

Complaint Phone No.:[protected]
Your city: Hyderabad
Area /Sector/ Street Name/Landmark: Chelapura, Balaji Mandir Lane
Village / post:
Zilla / tehsil:
District: Hyderabad
State: andhra Pradesh
Pin code: 500002
Indoor/Outdoor:both
No. of signal bars: No Signal/No coverage-(since 15-20 Days)
From when you are facing this problem:
Specific time/All the time: All the time
Alternate number: [protected](apart from [protected])
Handset Type:Nokia C6

Exact error:when Its saying no Coverage or after restarting my phone I am
able to make call for 5-10 min afterwords there is no signal or
saying error in connection

Kindly look into the matter as early as possible.

Thanking You,

Pradeep Kumar Nikam

i have A docomo connection of no.[protected] .i am using it from december 2009 .i have get up recharged of data plan of 48 .the gprs was working till few days back .but from 3 days my gprs is not working .I have even checked in few more poeple docomo ,their gprs is also not working .i called up at customer care for lodging complain but they said that delete your previous settings and get the new settings ,i have done it but its not working yet ,i think the gprs is not working in my area .CUSTOMER CARE IS SAYING THAT THEY WILL NOT LODGE MY COMPLAIN .

Hello Sir

For the past 20 days, I am not able to use the GPRS properly!
I always get "Network Busy" message every single time and this is happening in almost every part of the city.
I informed customer care and even lodged a complaint there as well, but there is not respite from the problem.
Even my other friends who use Tat Docomo, are also facing the same kind of situation.

If you want to contact me for my number, please email me at [protected]@gmail.com

Rohan Mishra.

Hi, I am using tata docomo sim for the last 6 to 7 months, and recently on 24th august I recharged it with Rs.95 super recharge for 6GB free internet usage. Then I recieved the GPRS settings from Docomo. But even after instaling those settings, my GPRS is not working and I am getting the error as Packet Data conection not available.
I have called the Docomo customer care no. 121 several times and told them the problem. Every time they told me that my problem will get solved in 24 hrs, but till now it is still unsolved.
Every time they just send me the settings by sms and tell me to install them, but the result is the same. GPRS is not getting activated.

ya, , , docomo gprs is not at all proper. i'm always getng msg "network busy" even at mid night.., I think this company is a failure in GPRS... my docomo number [protected]..
I HAVE PROPER BALANCE
ACTIVATED COSTLY PLANS
have experienced this from 1st when they introduced gprs...same continuing... customer care is udeless...simply to waste our time.., , ,

Since 16th I am unable to access GPRS. Call centre does not tell me exactly why this is happening. I received settings via SMS from 52270 but it is still not working. It was working earlier seamlessly. This is very important for my work.
After I visited service centre they said Docomo networks are down because of 3G implementation, but shouldnt call centres be aware of this? What is the problem exactly? This is the reason people switch networks.

My docomo number is [protected]. I am a Mumbai resident.

Hi visit v4mobiles site, they solve complaints related to mobile phone GPRS issues across operators.
http://www.v4mobiles.com

Thanks for your reply but it doesnt solve my purpose and does not answer my question. Why is this problem occurring and do you have a service level indication as to when this will get resolved? hours? days?

Hey i am facing the same problem since 16th .. Gprs has stopped working completely .. nobody has any ans that when it will be resolved . Service of tata docomo sucks .. customor care is the worst i ever came a crossed.

initially,the gprs was working properly..APN was set according to tata docomo customer care help.. main bal and data balance.. but still gprs is not working.. despite repeated complaints with customer care , nothing has been done..

Please send me the settings of 2G sim (Kolkata) used with a dongle which i can't contact & collect it properly thr. customer care line.
E Id : [protected]@yahoo.com

I have recharged with 15 rs of gprs plan of tata docomo on dated 03.03.2013. I got 200mb to use the net. But my internet is not working on my mobile, I called in customer care but they are not helping me. Just saying it congestion problem and disconnect the call. When I said please lodge a complaint. They disconnect the call which takes more then 15 minutes to connect. Please help me. My mobile number is [protected].


with regards;
manu mishra

Dear Mr.Mishra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Manu,

As per the discussion over call on [protected], we would like to inform you that as the data validity has been expired we are unable to process your request and we request you to send a mail to [protected]@tatadocomo.com for further concerns.

Thanks and Regards,
Customer Care
Tata Docomo.

Tata Docomo Telecom Services — charging amount without application

dear sir,,, u r to inform that i have been charged RS5 or Rs. 10 for data usage daily while i did never apply for that. i talked with customer care and they assured that it won't be so again.... bt still repeated.... i much bothered abt this.
i got dnd service activated bt i got mssg that" dear customer we regret to imform u that your request cannot be proceed. pls call 121 for any further information.
sir u r requested entertain my problem as early as possible

i am a Tata Docomo subscriber, today (may 7th 2011), i got a message saying that i have been successfully renewed (ofcourse i have not subscribed to the claiming group)to the dance clib subscription from 52250 resulting in deduction of Rs.10 . when i call the customer care they say they are not aware of the cause of the problem. I feel this is some sort of scam going on . plz authorized authority should look into the matter.

I am from Ahmedabad, Gujarat. I did mobile portability and jumped from idea to docomo but still not satisfied with this service provider. I have same kind of problem with "DANCE CLIB". This service was activated when i was on call so i was surprised how they could start a service or they could send me a sms while i was on call. After did communication with customer care executives 5times though i am not able to unsubscribe the service. They suggested me to go for Dive-in and unsubscribe but in my Dive-in account it shows "No activated service found". So how they can deduct my balance 2times. Totally unsatisfied. And in my other number they have started "YUVRAJ TIPS" even it is a nokia 3310 phone. So how could they do this?

I am totally unsatisfied with this provider.

In my case also unilaterally Rs.10/- in each case has been charged towards Dance Clib subscription and then a message has been sent to my mobile that I have sucessfully subscribed. Why this mischief? ...B K Adhikari Mobile No.[protected]

To day I telephoned to consumer cell of TATA DOCOMO, Orissa for refunding the amount of Rs.20/- mischievously charged to me. They had also agreed to refund and assured that such type of mistake won't be repeated in future.

i am a Tata Docomo subscriber, last few days ago i got a message I have sucessfully subscribed.Dance Clib and 10rs had been deducted to my balance now again after 10 days, i got a message saying that i have been successfully renewed (ofcourse i have not subscribed to the claiming group)to the dance clib subscription from 52250 resulting in deduction of Rs.10 . when i call the customer care they say they are not aware of the cause of the problem. I feel this is some sort of scam going on . plz authorized authority should look into the matter...

i m getting so much problem with these types of nonsense services by service provider..

MY MOBILE NO:- [protected]
NAME :- MANISH KUMAR

i am a Tata Docomo subscriber, last few days ago i got a message I have sucessfully subscribed.Dance Clib and 10rs had been deducted to my balance now again after 10 days, i got a message saying that i have been successfully renewed (ofcourse i have not subscribed to the claiming group)to the dance clib subscription from 52250 resulting in deduction of Rs.10 . when i call the customer care they say they are not aware of the cause of the problem. I feel this is some sort of scam going on . plz authorized authority should look into the matter...

Hi, On 1st May I was forcefully subscribed to B - Town Rockstars and 10/- were deducted from my account for the same. Please look into the matter and credit my balance back as soon as possible (as I have not requested/subscribed to the B-town Rockstar services)
Being a Tata group company, I believe that TD does follow business ethics and hope that this belief of mine remains intact.

i am been charged Rs 10 today as renewal charges and the same was not asked to if i want to renew the same.

Request you to kindly look into the matter

Same issue even happened for me.
And when I called customer care first time they have asked me to activate DNS service, and told that my Rock star service will be deactivated.
But after one week again my 10 rs get deducted for same.
And for second time when i called customer care they told me, they can not deactivate it.
I have to call the number from which I am reciving the message.
But that number does not exist.

Hi, On 1st May I was forcefully
subscribed to B - Town
Rockstars and 10/- were
deducted from my account for
the same. Please look into the
matter and credit my balance
back as soon as possible (as I
have not requested/
subscribed to the B-town
Rockstar services)
Being a Tata group company, I
believe that TD does follow
business ethics and hope that
this belief of mine remains
intact.
i am been charged Rs 10 today
as renewal charges and the
same was not asked to if i
want to renew the same.
Request you to kindly look
into the matter

Tata Docomo — fraud deduction of money from mobile

I sunil khandelwal had a tata docomo sim with phone number -[protected] .In betweeen two months i had a balance of Rs.30 simaltaneously there is deduction of my money due to data charges .Now,my balance has reach to 85 paisa .Due to useless deduction.I have not suscribed to anything .But i had my deduction carry on.I compliant many times.But the customer care told that i had done it.So once at balance of Rs.25 i switched off my mobile to see if these deduction occurs or not.But it happened so i was sure it as a fraud with me .I complaint many times complaining customer care about it.But they told they have no record of before 10 days .After 2 times of complaining they didinot picked up the phone .So i decided to do complaint like wise with my sister phone there was a deducrtion of 50 rupees uneceserially .so we lost 80 rupees in a cheat

yes i also agree towards this complain.

Tata Docomo — Fraud deduction of money

i have been deducted more that 100 rs since march saying that it is for a service called "thought for the day" which was not even activated by me .. i cannot find any way to cancel this service either .. please cancel the service and refund my money.

Dear Ashwin,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

my no. [protected] pinblocked no.

Sir,
My name is Vishnukant Innani. I have taken a Tata Docomo Connection its number is [protected]. I have forgotten the Hint Question the Hint Answer and Mother's Maiden Name of password for the online Account and it has been locked. So i am unable to manage my account and pay my bills online.
Kindly Reset my password.and send the sms to our number.

Sir,
My name is Santosh Bonageri. I have taken a Tata Docomo Connection on my name and its number is [protected]. I have forgotten the password for the online Account and it has been locked. So i am unable to manage my account and pay my bills online. Kindly Reset my password.

Sir,
My name is Ashok.M my number is [protected], i'm from chennai. My account has been locked due to entry of wrong password, please unlock my account, Thank You...

Sir,
My name is Avijeet Prasad. I have taken a Tata Docomo Connection on my name and its number is [protected]. I have forgotten the password for the online Account and it has been locked. So i am unable to manage my account and pay my bills online. Kindly Reset my password.
My email id is : prasad.[protected]@gmail.com

As per the Docomo officials the number was taken under my sister Jasleen Kaur's name.That was identity theft.

I was called upon today by the Police Officials in Jalandhar.Even though i have got a confirmation email from Appellate Officer Punjab that the user details have been updated, the police officials says the number is still being used for illegal purposes under my sister Jasleen Kaur's name.


Please look into the matter and give me some kind of confirmation that the number is not being used by my sister because i have to show to Police officials.

Thanks.

Haneet Singh.

[protected].

Dear tata docomo execuitve,
Your whole team is very irresponsible..i have registered complaints so many times from last 2 months but your team is only saying that we are working.i dont know what type of work you are doing in which you are taking so long time.i think it will be better that you all tata docomo executive kepp your mouth shut.i have decided to quit from tata docomo and i will show my power to your team specially to your nodal officer.
Thanks
vibhor
[protected], [protected]

Dear executive,
I am very happy for your valuable feedback but from last 3 months executives are calling me and asking for my complain but still i am facing problem.they are not working on my problem.
1.access point name: TATA.DOCOMO.INTERNET
2.symbol displaying: e
3.error prompt: failure to connect
4.is it relate to any particular site: not even able to connect
5.handset: nokia e50
6.city: indore
7.area: sukhaliya
8.state: madhya pradesh
9.pin code:452010
10.signal bar: 3
it was slow from 10 march 2011 and was not able to even connect from 23 april 2011.rightnow i am in roaming and my alternate number is [protected].

My TATA DOCOMO number having problem is [protected].
My mail id is [protected]@gmail.com
Alternative number is [protected]

tata docomo sim iam using since 2years its not bad and towers not available in our coll sitams pls try to slve this problem

The person who is replying for my complaint has to mind my name first.
It is Muni not Mani..

I am not asking for the balance, but I want my offers on the Sim to be continued..

Sir,
I am fully dis-agree with the comment given by Tata Docomo Customer Care.

Krishna.