[Resolved] Tata Docomo — Balance related issue.

vivek makhare

Address:

Pune, Maharashtra

Hi, My phone number is [protected]. This is a new connection and I was Informed that for a recharge of Rs.153 I will get 1 GB data I got only 750 MB data. I contacted the call center and was informed that the the data will be credited in 48 hours. This was not the case. Hence I called in again and I was informed that the blance will be given in 4 hours this never happend. I called in again now they say that its not vailad. They dont give any complain number. Can you please suggest what needs to be done ? Thanks vivek.

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

This is with reference to your complaint regarding balance deduction for your Tata Docomo connection number . At the outset, we sincerely regret the inconvenience caused to you

In this regards, we would like to inform you that as per our records it was found that there is no balance deduction found.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.