Tata Docomo — billing related issue

Address:

Mumbai City, Maharashtra, 400070

Have received a bill for rs. 975 out of which 594 is for international sms. I havent sent any such sms. Total wrong amt on my bill is for 594+ taxes. Spoke to a executive few days back mr shivam kumar who was very rude on the call. My worst experience with a customer service executive.. Just wanted him to forward my bill to the billing team to get rechecked.

Now we have received another bill which again includes international sms's. Have spoken to multiple executives and they all were not helpful. They say they will waive off some amount of the int. Sms charges. But my question is why should i pay for something which i have not used. An executive also informed me to do network reset settings and then those international sms charges wont come. But that means that due to docomo network in the background an sms is triggered.. Which means even my data is not safe on your network. I have call recordings of all executives i have spoken to as proof. I have used airtel, jio on the same mobile but have never faced any such issue...

Have raised a complain long back on website and i keep getting messages saying that unable to reach you kindly contact 121.. This is very bad service...