[Resolved]  Tata Docomo — CALL CONFERENCE FACILITY

Address:

Hyderabad, Andhra Pradesh

Customer care tells me today when I call them myself - that Call Conference facility has been cancelled for Postpaid unlimited customers since Dec 2013. Trai 2012 document states: "1.17 VAS is not a form of basic service but rather adds value to total service offering. Some of these services can stand alone from an operational perspective and not necessarily add value to basic or core services. For example, applications like e-education, e-health, e-commerce, gaming, music, video, IPTV etc. can be provided as a standalone service. However, these services if provided through the telecom network can stimulate incremental demand for core service(s) as well as add additional revenue streams for service providers. Subjectively, a value- added service today becomes a basic service when it becomes sufficiently commonplace, widely deployed and longer provides substantive differentiation. For example normal call related services like call waiting, call forwarding, conferencing, SMS, MMS have become part of the basic or core service." To lure customers to Unlimited Plans of Tata Docomo across India - Call Conference as VAS above was offered as a package with the plan. Now, when such facility has become basic or core service, this has been abruptly terminated by Tata Docomo. Poor professionalism by Tata Docomo to its postpaid customers.