Tata Docomo — change postpaid to prepaid

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, we request you to visit nearest Tata Docomo outlet with the relevant documents for further assistance.

For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

Thank you for your earlier responses. Though your good officers assured that the issue will be resolved, it is not resolved. moreover the I have been asked to contact the nearby outlet, I have contacted the outlet at Thambu Chetty Street, Chennai and I have furnished a passport size photo, a form requesting change the plan from postpaid to prepaid and ID proof, later I have been informed that the no complaint was registered. Your good officers very well know that after my complaint only your good officers responded to resolve the issue but the customer care's question of my registering a complaint is ridiculous. I know your people are not interested in changing the plan from postpaid to prepaid. I therefore request your good officers to kindly see my postpaid plan is changed to prepaid so that I can enjoy my surfing without fuss and oblige. I hope your good officers will get good star instead of bad stars.
thanking you,
with regards
dvenkateswarulu
advocate