Tata Docomo — Cheated by Tata Photon

Naquib Maniar

from Gurgaon, Haryana

Address:

Hyderabad, Andhra Pradesh

Bought "Tata photon max wifi" conectn in Apr2015 alng wth a prpay data plan of 350. This pln, alng wth the data pack of 10gb, had an adtnal benefit, clrly mentnd on thr wbsite in Apr2015, tht aftr 4 scssful rchrgs thr Customer wud b eligible fr free 4gb data. (currently the dta pck & adtnl bnft hv chngd). Now, aftr 4 rchrgs, whn I m trying to gt the free benefit; I m being gvn multiple excuses of non-eligibility by cust service. Excs1: The offr is applcbl, if I hd dn very 1st rchrg of 350. As, my 1st rchrg ws nt rflctng in thr systm. Aftr prvdng thm the proof of my 350 rchrg purchs, Excs2: No such offr evr exstd. Wht a blunt lie! Aftr prvdng the proof, Excs3: The offr mntnd ws nt fr my circle (whch is wrong, as u hv to 1st chose the circle and thn the plan/offr gets listd on thr website). Ths is cmpltly unprfsnl and unethicl on Tata photon's part, s thy r nt honoring thr cust comitmnt. Feeling cheated!!! Tata photon# [protected]. Tata phton cmplnt# PSR[protected].

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried to reach you on your number in order to understand your concern. However, the same was unable to contact. We sincerely apologize for the inconvenience caused to you. In this regards, we request you to mail us at [protected]@tatadocomo.com along with the feasible timings to contact you.

Thanks and Regards,
Customer Care
Tata Docomo