[Resolved] Tata Docomo — complain about the tata photon bill

gowtham.surana

from Chennai, Tamil Nadu

Address:

600086

Raised a request to convert tataphoton postpaid into prepaid but they didn't processed so i have cancelled the connection but still they sending bills every month, i have visited the stores also regarding this issue but no proper response. Received a call 15days before to close the issue and settle with paying rs 1000/- so even i have agreed but now they are denying. I am facing this problem from the month of october 2017. Very poor response from tata photon. Even they have close many stores in chennai so customers finding difficulties to reach them. My tata photon number is [protected]. I want to raise this issue to consumer court and i am having the emails, call recordings which i have communicated with them. Jai hind.

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Mar 15, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Jan 23, 2018

Tata DoCoMo Customer Care's response As discussed, we would like to inform you that your billing issue has been forwarded to concerned team on top most priority. Hence we request you to kindly bear with us in the interim.

Verified Support

Feb 05, 2018

Tata DoCoMo Customer Care's response As per the revert received from our concerned team, we regret to inform you that we have not found any waiver commitment for the Outstanding amount. Please note that your Current Outstanding amount is Rs.1507.99/-. And, as a privilege customer we can provide 50% waiver. Hence, we request you to clear the amount Rs.754/- and revert back to us with the line of confirmation to process the waiver for remaining amount.