[Resolved]  Tata Docomo — COMPLAINT ABOUT TATA DOCOMO POST-PAID

Address:

Chennai, Tamil Nadu

respected sir/madam, My name is mohamed mansoor my tata docomo number is [protected].I use this number since 4years or more.Before 8 months I converted my sim from pre-paid to post paid.I paid all bills properly with out fine till august month.I paid the bill for july-2014 invoice no: [protected] on 22/08/2014(august), I paidtotal bill amount Rs. 561.The billing period is 05/07/14 to 04/08/14.From 22/08/2014 I requested the customer care for again I wish to convert for post-paid to pre-paid, the customer care officer replied me, "If you paid Rs.82(out standing rupees) we will send request and you have no more bill to pay".In maximum ten days your sim totally changed from post-paid to pre-paid.In between these ten days if you call any one that charges only want to paid by you also told by the customer care executive.I paid Rs.82 balance on 22/08/2014.Again I call to customer care and I told madam/sir I paid all balances in post-paid.I request to the customer care executive please convert my sim from post-paid to pre-paid.They also accepted the request.They told the request number.I applied my voter-id, photo with request number and all procedures in completed on 22/08/2014.After ten days finished till the sim is not converted from post-paid to pre-paid.Again i requested the customer care on07/09/2014 and after one week the sim converted from post-paid to pre-paid.In between22/08/2014 and14/09/2014 I spoke only 7 locals(only 2.57sec).But the bill amount is total Rs.601.But the not responding me properly.Before last ten days the disconnect my out going connection.They call me and ask me to paid my bill.I try to explain the above matters but they not responding me properly.So please take action on Tata docomo. FURTHER DETAILS: phone no:[protected]. Tatadocomo account no:[protected]. my contact details: alternative phone no:[protected] E-mail-id:[protected]@gmail.com.